Contents Setup your smart modem on Fibre 3 - 4 How to connect your modem on Fibre connections How to connect your landline on Fibre connections Setup your smart modem on ADSL/VDSL 5 - 6 How to connect your modem on ADSL/VDSL connections How to connect your landline on ADSL/VDSL connections How to connect your devices 7 - 8...
Setup your Spark modem on Fibre Things you’ll need from the box LAN1 LAN2 LAN3 LAN4 Power On/Off Phone2 Phone1 Power supply unit Modem Blue ethernet cable 1.1 How to connect your modem on a Fibre connection supply Connect the...
1.2 How to connect your landline on a Fibre connection Fibre Box (ONT) GE1/LAN1 GE2/LAN2 GE3/LAN3 GE4/LAN4 If you have Integrated wiring If you don’t have Integrated wiring Locate a jackpoint within your directly into the jackpoint phone port. NOTE: The phone port can be labelled “POTS1 TEL”...
Setup your Spark modem on ADSL/VDSL Things you’ll need from the box LAN1 LAN2 LAN3 LAN4 Phone2 Phone1 Power On/Off Modem Power supply ADSL Phone Filter unit cable/VDSL cable (ADSL only) How to connect your modem on a ADSL/VDSL connection...
If you have an internet jackpoint (RJ45) supply Connect the BLACK VDSL DSL” port to the jackpoint directly How to connect your landline on a ADSL/VDSL connection PHONE into any jackpoint NOTE: jackpoint you can simply connect your phone into the jackpoint...
Personalise your modem settings 4.1 Accessing the modem’s web interface http://192.168.1.254 Type in the address bar and press enter. Username - admin Password - admin modem to enhance the security. See next page 10.
Replace the default Wi-Fi name next to SSID preferred Wi-Fi name. Replace the default Wi-Fi password next to WPA Pre-shared Key Scroll to the bottom of the page and click Save settings to save the changes you’ve made. SPARK-WIFI SparkWifi123...
4.3 Changing authentication protocol from PPPoE to DHCP Select Network from the left-hand side menu. Select WAN from top menu. Ensure the WAN Type drop-down is Ethernet WAN Select Edit beside the WAN connection that has status ‘Enabled’ from the summary. Change the WAN Connection Type from PPPoE to Automatic IP Click Save settings to save the changes you’ve made.
Troubleshooting Did you know? • Run tests to determine what the issue is • • • search “Spark NZ”. How do I add my broadband account to the Spark App? screen add your broadband plan See page 12 for diagrams...
Add a pay monthly mobile Prepaid Mobile Plan Add a prepaid mobile How do I check my internet on the app? From the Spark app Using the QR code Click the question mark Scan the QR code with your icon and select “Check my...
5.2 What do the lights mean? Internet LED Behaviour Description No lights Modem is not connected to the power or is faulty Solid green Modem is on Flashing blue DSL connection is being established Solid blue DSL connection is established Solid red Modem is not connected to the internet Solid...
My internet has behind the modem • Restart your modem stopped working • Network related issue outside the • Use the Spark app to house check your internet • Restart your modem • Poor WiFi signal strength • If possible, use a wired...
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