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Spark SMART VRV9517UWAC34 Quick Start Manual

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SMART
LET'S GET
YOUR
MODEM CONNECTED
Quick start guide
Spark Smart Modem - VRV9517UWAC34

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Summary of Contents for Spark SMART VRV9517UWAC34

  • Page 1 SMART LET’S GET YOUR MODEM CONNECTED Quick start guide Spark Smart Modem - VRV9517UWAC34...
  • Page 3: Table Of Contents

    Contents Setup your smart modem on Fibre 3 - 4 How to connect your modem on Fibre connections How to connect your landline on Fibre connections Setup your smart modem on ADSL/VDSL 5 - 6 How to connect your modem on ADSL/VDSL connections How to connect your landline on ADSL/VDSL connections How to connect your devices 7 - 8...
  • Page 4: Setup Your Smart Modem On Fibre

    Setup your Spark modem on Fibre Things you’ll need from the box LAN1 LAN2 LAN3 LAN4 Power On/Off Phone2 Phone1 Power supply unit Modem Blue ethernet cable 1.1 How to connect your modem on a Fibre connection supply Connect the...
  • Page 5: How To Connect Your Landline On Fibre Connections

    1.2 How to connect your landline on a Fibre connection Fibre Box (ONT) GE1/LAN1 GE2/LAN2 GE3/LAN3 GE4/LAN4 If you have Integrated wiring If you don’t have Integrated wiring Locate a jackpoint within your directly into the jackpoint phone port. NOTE: The phone port can be labelled “POTS1 TEL”...
  • Page 6: Setup Your Smart Modem On Adsl/Vdsl

    Setup your Spark modem on ADSL/VDSL Things you’ll need from the box LAN1 LAN2 LAN3 LAN4 Phone2 Phone1 Power On/Off Modem Power supply ADSL Phone Filter unit cable/VDSL cable (ADSL only) How to connect your modem on a ADSL/VDSL connection...
  • Page 7: How To Connect Your Landline On Adsl/Vdsl Connections

    If you have an internet jackpoint (RJ45) supply Connect the BLACK VDSL DSL” port to the jackpoint directly How to connect your landline on a ADSL/VDSL connection PHONE into any jackpoint NOTE: jackpoint you can simply connect your phone into the jackpoint...
  • Page 8: How To Connect Your Devices

    How to connect your devices 3.1 Wireless devices (Wi-Fi) Wi-Fi password to connect. NOTE: underneath the modem.
  • Page 9: Wired (Ethernet)

    3.2 Wired devices (Ethernet) Connect the YELLOW “ETHERNET” port and then “ETHERNET” port.
  • Page 10: Personalise Your Modem Settings

    Personalise your modem settings 4.1 Accessing the modem’s web interface http://192.168.1.254 Type in the address bar and press enter. Username - admin Password - admin modem to enhance the security. See next page 10.
  • Page 11: Changing The Wi-Fi Name And Password

    Replace the default Wi-Fi name next to SSID preferred Wi-Fi name. Replace the default Wi-Fi password next to WPA Pre-shared Key Scroll to the bottom of the page and click Save settings to save the changes you’ve made. SPARK-WIFI SparkWifi123...
  • Page 12: Changing Authentication Protocol From Pppoe To Dhcp

    4.3 Changing authentication protocol from PPPoE to DHCP Select Network from the left-hand side menu. Select WAN from top menu. Ensure the WAN Type drop-down is Ethernet WAN Select Edit beside the WAN connection that has status ‘Enabled’ from the summary. Change the WAN Connection Type from PPPoE to Automatic IP Click Save settings to save the changes you’ve made.
  • Page 13: Troubleshooting

    Troubleshooting Did you know? • Run tests to determine what the issue is • • • search “Spark NZ”. How do I add my broadband account to the Spark App? screen add your broadband plan See page 12 for diagrams...
  • Page 14: Troubleshoot

    Add a pay monthly mobile Prepaid Mobile Plan Add a prepaid mobile How do I check my internet on the app? From the Spark app Using the QR code Click the question mark Scan the QR code with your icon and select “Check my...
  • Page 15: What Do The Lights Mean

    5.2 What do the lights mean? Internet LED Behaviour Description No lights Modem is not connected to the power or is faulty Solid green Modem is on Flashing blue DSL connection is being established Solid blue DSL connection is established Solid red Modem is not connected to the internet Solid...
  • Page 16: Common Issues

    My internet has behind the modem • Restart your modem stopped working • Network related issue outside the • Use the Spark app to house check your internet • Restart your modem • Poor WiFi signal strength • If possible, use a wired...