Table of Contents
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Table of Contents
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Summary of Contents for Spark Smart Modem 3
- Page 1 Quick start guide Spark Smart Modem 3...
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Page 2: Table Of Contents
Wired (Ethernet) Personalise your modem settings 9 - 10 Access the modem’s web interface Change the Wi-Fi name and password Troubleshooting 11 - 14 Check and fix your internet using the Spark App What do the lights mean? Common issues... -
Page 4: Set Up Your Smart Modem On Fibre
Set up your Spark modem on Fibre Things you’ll need from the box DS L W A N LA N 1 LA N 2 LAN 3 LAN 4 U S B P hone2 P hone1 P ow er On/Off Power supply unit... -
Page 5: How To Connect Your Landline On Fibre Connections
How to connect your landline on a Fibre connection Fibre Box (ONT) GE1/LAN1 GE2/LAN2 GE3/LAN3 GE4/LAN4 If you don’t have integrated wiring If you have integrated wiring Locate a jackpoint within your From your Fibre box (ONT), plug house and plug your phone your phone into the Fibre box’s directly into the jackpoint. -
Page 6: Set Up Your Smart Modem On Adsl/Vdsl
Set up your Spark modem on ADSL/VDSL Things you’ll need from the box W AN LAN 1 LAN2 LAN 3 LAN4 Phone2 P hone1 P ower On/Off Modem Power supply ADSL Phone Filter unit cable/VDSL cable (ADSL only) How to connect your modem on an... -
Page 7: How To Connect Your Landline On Adsl/Vdsl Connections
If you have an internet jackpoint (RJ45) Plug the modem into a power supply. Connect the BLACK VDSL cable from the modem’s DSL port to the jackpoint directly. How to connect your landline on an ADSL/VDSL connection Plug the phone cable into the filter’s PHONE port and the filter into any jackpoint. -
Page 8: How To Connect Your Devices
How to connect your devices Wireless devices (WiFi) From your device’s WiFi menu select the matching WiFi name and enter the WiFi password to connect. The WiFi name and password is located on the back of the modem. NOTE: Slide off the sticker with the WiFi details on it to see additional info. -
Page 9: Wired (Ethernet)
Wired devices (Ethernet) Connect the ethernet cable from the modem’s LAN port to the YELLOW device’s LAN port. -
Page 10: Personalise Your Modem Settings
Personalise your modem settings Access the modem’s web interface Open your device’s internet browser, for example, Google Chrome, Safari or Mozilla Firefox. Type in the address bar and press enter. http://192.168.1.254 Sign in with the default credentials below: - admin Username - admin Password... -
Page 11: Change The Wifi Name And Password
Change the WiFi name and password Select WLAN from the menu on the left. Replace the default WiFi name next to SSID field with your preferred WiFi name. Replace the default WiFi password next to WPA Pre-shared Key field with your preferred WiFi password. Scroll to the bottom of the page and select Save settings to save the changes you’ve made. -
Page 12: Troubleshooting
Troubleshooting Check and fix your internet using the Spark app Did you know? If you download the Spark app and add your broadband account you can check and fix problems with your internet. The app can: • Run tests to determine what the issue is •... - Page 13 How do I check my internet in the app? From the Spark app Using the QR code Scan the QR code with your smartphone camera or QR code reader app. You can also book a call to run guided checks.
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Page 14: What Do The Lights Mean
5. 2 What do the lights mean? Internet LED behaviour Description No lights Modem is not connected to the power or is faulty Solid green Modem is on Flashing blue DSL connection is being established Solid blue DSL connection is established Solid red Modem is not connected to the internet Solid green... -
Page 15: Common Issues
• My internet has behind the modem Restart your modem • stopped working Network related issue outside the Use the Spark app to • • house check your internet Restart your modem • Poor WiFi signal strength If possible, use a wired •...
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