Subscribe to Our Youtube Channel
Related Manuals for Spark 5G Smart Modem
Summary of Contents for Spark 5G Smart Modem
- Page 1 Quick Start Guide SMART MODEM Let’s get your 5G Smart Modem connected for your home or business. SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 1 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 1 15/07/20 2:53 PM 15/07/20 2:53 PM...
- Page 2 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 1 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 1 15/07/20 2:53 PM 15/07/20 2:53 PM...
-
Page 3: Table Of Contents
Contents Set up your Spark modem on 5G/4G LTE How to connect your modem to power How to connect your devices Wireless devices (WiFi) Wired devices (Ethernet) How to connect your landline on your Wireless connection Personalise your modem settings Accessing the modem’s web interface... -
Page 4: Set Up Your Spark Modem On 5G/4G Lte
Set up your Spark modem on 5G/4G Things you’ll need from the box Power supply unit Modem 1.1 How to connect your modem to power A. Plug the modem into a power supply. Modem B. Wait for the 5G NR light... -
Page 5: How To Connect Your Devices
How to connect your devices 2.1 Wireless devices (WiFi) From your devices WiFi menu select the matching WiFi name, then enter the WiFi password to connect. NOTE: You can find the default WiFi name and password located underneath the modem. You will need these details each time you set up a new device, so make sure the modem is easily accessible or you have the details somewhere handy. -
Page 6: Wired Devices (Ethernet)
2.2 Wired devices (Ethernet) Connect one end of the yellow Modem ethernet cable to the modem’s “Ethernet” port and the other to your device’s “Ethernet” port. LAN/Ethernet port Modem For a higher throughput connection, blue connect to the 2.5 Gigabit Fibre/Ethernet port. -
Page 7: How To Connect Your Landline On Your Wireless Connection
2.3 How to connect your landline on your Wireless connection Modem A. Plug your phone into the power supply. B. Plug the phone directly into the “Phone” port on the back of the modem using the grey cable. SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 6 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 6 15/07/20 2:53 PM 15/07/20 2:53 PM... -
Page 8: Personalise Your Modem Settings
Personalise your modem settings 3.1 Accessing the modem’s web interface A. O pen your device’s internet browser, for example, Google Chrome, Safari or Mozilla Firefox. B. Type http://192.168.1.254 in the address bar and press enter. C. Sign in with the default credentials below: Username - admin Password - admin D. You’ll be prompted to change the default password of the modem to enhance the security. -
Page 9: Changing The Wifi Name And Password
3.2 Changing the WiFi name and password A. Select WLAN from the left menu list. B. Replace the default WiFi name with your preferred name. C. Replace the default WiFi password with your preferred password. D. S croll to the bottom of the page and click Save settings to save the changes you’ve made. SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 8 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 8 15/07/20 2:53 PM... -
Page 10: Troubleshooting
Troubleshooting 4.1 Check and fix your internet using the Spark App Did you know? If you download the Spark App and add your broadband account you can check and fix your internet. The app can: • Run tests to determine what is causing the issue • Guide you through setup related issues • Connect you to our Chat agents if you need further assistance To download the app, simply visit the Apple App Store or Google Play Store and search “Spark NZ”. -
Page 11: What Do The Lights Mean
4.2 What do the lights mean? Power Behaviour Description No light Modem is not connected to power. Solid green Modem is on. 5G NR Behaviour Description No light Modem is not connected to the 5G NR mobile link. Solid green The signal strength is good. Solid blue The signal strength is fair. Solid red The signal strength is poor. The position of the 5G Smart Modem can greatly influence the WiFi signal. - Page 12 4G LTE Behaviour Description No light Modem is not connected to the 4G LTE mobile link. Solid green The signal strength is good. Solid blue The signal strength is fair. Solid red The signal strength is poor. Flashing green Modem firmware is being upgraded. SIM failure, account set-up issue, or no PIN (both 4G & 5G Flashing red (fast) will flash in this scenario). Flashing blue Network connecting (both 4G & 5G will flash in this scenario). WiFi/WPS behaviour Description No light WiFi is off.
- Page 13 Internet LED Behaviour Description No light Modem is not connected to the internet. Solid green Modem is connected to the internet. Flashing green Modem firmware is being upgraded. LAN Ethernet LED Behaviour Description No light No Ethernet LAN connection. Solid green Ethernet LAN connection has been established. Flashing green LAN port The Ethernet LAN port on the back of the modem is sending or receiving data.
-
Page 14: Common Issues
WiFi • Check your WiFi username and password Need assistance? Download the app If you are still having issues. Go to spark.co.nz/help to chat or book a call. SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 13 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 13 15/07/20 2:53 PM 15/07/20 2:53 PM... - Page 15 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 14 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 14 15/07/20 2:53 PM 15/07/20 2:53 PM...
- Page 16 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 15 SPA5616-5G-SmartModemLaunch-QSG-200x225mm.indd 15 15/07/20 2:53 PM 15/07/20 2:53 PM...
Need help?
Do you have a question about the 5G Smart Modem and is the answer not in the manual?
Questions and answers