Hold
Placing a Call On Hold:
• While on a call, press the "Hold" soft key.
Retrieving Calls On Hold:
• Press the "Resume" soft key.
• Press the "More" soft key, followed by the "End Call" soft key.
Mute
1. To mute the microphone on an active call, press the "Mute" button.
2. To un-mute the microphone, press the "Mute" button again.
Voicemail
1. Press the "Envelope"
button.
2. Enter your PIN when prompted, followed by a #.
Transferring Calls
Blind Transfers:
1. While on a call, press the "Transfer" soft key.
2. Dial the desired phone number or extension number.
3. Press the "Transfer" soft key again.
4. The call is automatically transferred.
Attended (Consultative or Warm) Transfers:
1. While on a call, press the "Transfer" soft key.
2. Dial the desired phone number or extension number.
3. Wait for the party to answer to announce that you are transferring a call to them.
4. Press the "Transfer" soft key to transfer the call.
Call Waiting
While already on a call, and a new call rings in, you will hear a beep tone emitted by your phone.
To Answer the Second Call:
1. Press the "Answer" solft key to access that call. The first call will be placed on hold.
2. Once the second call has ended, resume the original call by pressing the "Resume" soft key.
To Reject the Second Call:
• Press the "Reject" soft key to immediately send the caller to voicemail.
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