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6. Troubleshooting
Ensure that the device is properly installed. Test the device carefully every time its settings are
adjusted.
Problem
The device triggers a notification, but
the nurse call system does not.
Notification sound is inaudible.
The device triggers a notification even
if there is no unusual movement.
The green light is on even if no one is
on the bed.
The device does not trigger a
notification, and the green light is not
on even if someone is on the bed.
20
Solution
Ensure that the external wireless transmitter or other
system's connection cable is connected to the X2
connector.
Check the battery of the external wireless transmitter.
Check the volume.
Check the condition, installation, and position of the bed
sensor.
Check that the sensitivity setting of the sensor is not too
high. The green light should not be on if no one is on the
bed.
The device may interpret normal movements (scratching,
rocking, etc.) as a seizure. Adjust the delay time longer if
necessary. Some people are restless before they fall
asleep, and this might cause false notifications. Try
switching the device on only after the person has fallen
asleep.
If the bed exit alarm is enabled (DIP switch 3 in DOWN
position) and sensitivity is not set high enough, alarm may
trigger. Either disable alarm (DIP switch 3 in UP position) or
see section 15.
Ensure that the bed sensor and its cables are not affected
by external movement and remove any distractions.
Check the condition of the bed sensor and its cables. Faulty
sensor or cable may cause distractions so that the green
light is on all the time.
Adjust sensitivity.
Check the condition of the bed sensor and its cables.
Check the sensitivity of the device by having someone lie
on the bed completely still. The green light should be on.
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