Clean Logix ALX-PRO User Manual page 23

USER MANUAL: ALX-PRO
READ ALL INSTRUCTIONS BEFORE OPERATING EQUIPMENT
Troubleshooting (continued)
The Scale is not Connected
Cause
The scale is not connected to the CAN-SC scale
conditioner
The CAN-SC scale conditioner is not receiving power.
The scale has not been calibrated.
Dispense Cancelled
Cause
User pressed STOP before the dispense finished.
Jug lifted prematurely! Remove jug.
Cause
Weight based units only
User interfered with the scale by lifting the dispense
container before the dispense finished - causing
incorrect scale readings."
Scale never settled! Remove Jug.
Cause
Weight based units only
Vibration or unstable communication with the unit
caused the scale to be unable to settle/tare itself
before the dispense.
Page 23 of 33 ALX-PRO Manual V5
Solution
Verify the connection from the scale conditioner to
the scale.
• Ensure CAN cables are connected, secure, and
free of corrosion.
• Check for a red light on the CAN-SC scale
conditioner is receiving power.
Navigate to Scale Configuration. Follow on-screen
instructions to calibrate. (See Page 13).
Solution
During a dispense, do not press any
buttons until the ALX-PRO stops dispensing on its
own.
If this error still appears, press STOP to return to the
home screen.
Solution
Empty or replace jug with new container and restart
dispense. Do not touch container or scale until
dispense is complete.
Solution
• Verify CAN-SC device(s) are properly connected
and receiving power.
• Ensure nothing is physically interfering with the
scale (check underneath the scale)
• Check that the scale is working properly and has
not been damaged.
Updated: 02/22/2022