Troubleshooting - Clean Logix ALX-PRO User Manual

USER MANUAL: ALX-PRO
READ ALL INSTRUCTIONS BEFORE OPERATING EQUIPMENT

Troubleshooting

Invalid App Code
Cause
The code typed in does not reference any existing
application setup on cleanintel.com.
Chemical not assigned to pump
Cause
A chemical in the application is not assigned to a
pump.
All Chemicals not on Same Manifold
Cause
The application trying to dispense has multiple
chemicals, but not all are assigned to the same
manifold.
Flush required, no water assigned to manifold
Cause
Water is not assigned to the manifold that has an
application that is trying to dispense, but a post-
dispense water flush is required.
No App Permissions Set Up
Cause
No permissions to dispense this application have
been setup for this user on cleanintel.com.
Page 21 of 33 ALX-PRO Manual V5
Solution
• Use the application browser to find the correct
application.
• If not available, the application may not be set up.
Contact your system administrator for support.
Solution
• Ensure all solenoid devices have power.
• Navigate to Pump Configuration and assign the
chemical to a device.
Solution
1. Navigate to Manifold Configuration screen.
2. Assign the chemicals in the application to the
same manifold. (See Page 11).
Solution
1. Navigate to Manifold Configuration screen.
2. Assign the water to the same manifold as the rest
of the chemical in that application. (See Page 11).
Solution
1. Login to Clean Intel
2. Navigate to Users and edit the user's permissions
to be able to dispense that application.
3. Sync the unit to push changes to the ALX-PRO
Alternative: under General Settings select "Don't Use
Permissions" (See Page 7)."
Updated: 02/22/2022