Troubleshooting - Fisher & Paykel DCS CDV2 Series User Manual

If you can't find an answer to your problem in the chart below, or if the problem cannot
be fixed, you will need technical help. Contact your Authorized Service Center or
Customer Care.
PROBLEM
There is a strong gas
smell.
There is a slight rubbery or
metallic smell when I use the
cooktop for the first time.
There is a power failure.
There is no clicking/
sparking.
There is clicking/
sparking, but a burner
or burners won't light
easily or at all.

TROUBLESHOOTING

POSSIBLE CAUSES AND SOLUTIONS
The gas connection could be leaking because of
incorrect installation or damaged piping
IMPORTANT!
Do not use any electrical equipment or operate any
electrical switches.
1 If any burners are on, turn all of them off
immediately.
2 If you know how to shut off the gas supply to your
cooktop (either at the valve or the gas bottle), do so.
3 Open a window to let the gas out.
4 Contact your local Authorized Repairer as soon as
possible.
IMPORTANT!
Do not use the cooktop until it has been repaired.
This is normal for first use and is caused by
manufacturing residues burning off. The smell will
disappear with use.
You can still use your cooktop, but will need to match-
light the burner(s). To do so, press down and turn the
knob counter-clockwise to LO while holding a lighted
match close to the side of the burner. Wait until the
flame is burning evenly before adjusting it.
The ignitor is dirty or there is a power failure. See 'Care
and cleaning' for instructions, or the entry 'There is a
power failure' above.
The ignitor(s) may be dirty or wet. Clean them following
the instructions in 'Care and cleaning'.
Wait 1 minute, then try to relighting the burner again,
holding the dial for a few more seconds this time
around. If this doesn't work and the burner still won't
light, see the other possible causes and solutions below.
The gas supply may not be turned on at the valve or gas
bottle. Turn all the burners off, and check whether the
gas supply to the cooktop is turned on.
The gas supply to the house may not be working. You
should hear the gas when you turn a burner on.
If you use bottled gas, this may indicate you are getting
near the end of the bottle and need to replace it.
Burner parts may be clogged or wet. Make sure that
they are clean and dry. See 'Care and cleaning' for
instructions.
Burner parts may not have been replaced correctly.
Check the assembly and make sure the burner cap is
sitting flat. See 'Care and cleaning' for illustrations.
EN
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