iDPRT SP900 User Manual
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iDPRT SP900 User Manual

Thermal receipt printer
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Thermal Receipt Printer
SP900
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Summary of Contents for iDPRT SP900

  • Page 1 Thermal Receipt Printer SP900 User Manual...

  • Page 2: Table Of Contents

    SP900 User Manual Content Statement............................... 4 Important Safety Instructions.........................5 1 OVERVIEW............................7 1.1 Introductions ..........................7 1.2 The Main Features........................7 2 GETTING STARTED..........................8 2.1 Packing List..........................8 2.2 Appearance and Components....................9 3 SPECIFICATION...........................10 3.1 Printer Specification....................... 10 3.2 Printing Media Specification....................12 3.2.1 Continuous Thermal Paper Specification..............
  • Page 3 SP900 User Manual 8.2.1 Add/Modify/Delete/Connect Printer................34 8.2.2 Functions........................42 8.3 Firmware Update........................73 9 WINDOWS DRIVER INSTRUCTION..................... 75 9.1 Information..........................75 9.2 Operating System (OS) Environment..................75 9.3 Windows Driver Preparation....................75 9.4 Windows Driver Installation....................76 9.5 Detailed Windows Driver Setting................... 79 9.5.1 Printing Preferences....................

  • Page 4: Statement

    SP900 User Manual Statement Copyright This manual is printed in 2021 Version 1.0 Warnings This must be complied with in order to avoid any damage to the human body and to the equipment. This is showing the important information and tips for the printer operating.

  • Page 5: Important Safety Instructions

    SP900 User Manual Important Safety Instructions 1. Safety Warning Warnings: The print head will become very hot during printing; avoid contact with the print head after printing has finished. Warnings: Do not touch the printer head and connector in case static damage the printer head.
  • Page 6 SP900 User Manual  Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability.

  • Page 7: Overview

    SP900 User Manual 1 OVERVIEW 1.1 Introductions SP900 is a thermal receipt printer, featured by high print quality, high print speed, high stability, etc. It can be used in commercial POS system, food industry and occasions which need real-time field print receipts.

  • Page 8: Getting Started

    SP900 User Manual 2 GETTING STARTED 2.1 Packing List After receiving your printer, please check for possible shipping damage: 1）Inspect the outside of both the box and the printer for possible damage. 2）Check whether you have received the following accessories together with the printer, if there is any items missing, please contact your local dealer.

  • Page 9: Appearance And Components

    SP900 User Manual 2.2 Appearance and Components ● Front ① Printer Cover ② Error LED Indicator ③ Power LED Indicator ④ Feed Button ⑤ Power Button ③ ● Rear ⑥ Ethernet Interface ⑦ Cash Drawer Interface ⑧ USB Interface ⑨ Power Supply Interface...

  • Page 10: Specification

    SP900 User Manual 3 SPECIFICATION 3.1 Printer Specification Table3-1 General Specification (1/2) Item Parameter Printing Method Direct thermal line printing Resolution 203dpi, 8dots/mm Printing Width 72mm(default)/48mm Printing Print Speed 260mm/s Parameter Standard: USB, Ethernet, Cash drawer Interface Optional: WiFi, BT...
  • Page 11 SP900 User Manual Table3-1 General Specification (Continued) (2/2) Item Parameter Input AC100V-240V Power Supply 2.5A Output Paper type Specified Thermal Paper  Paper width      Paper 0.056～0.13mm thickness Paper Roll paper Max. OD ф83mm diameter Easy-loading structure of upward open cover...

  • Page 12: Printing Media Specification

    SP900 User Manual 3.2 Printing Media Specification 3.2.1 Continuous Thermal Paper Specification Paper Type : Specified Thermal Paper Paper Width : 57.5±0.5 mm/79.5 ±0.5 mm/82.5 ±0.5 mm Paper Outer Diameter : Max. 83 mm Paper Thickness : 0.053 ～ 0.085mm...

  • Page 13: Printing And Cutting Position

    SP900 User Manual 3.3 Printing and Cutting Position 3.3.1 Printing position 79.5mm Print Paper 57.5mm Print Paper 82.5mm Print Paper...

  • Page 14: Cutting Position

    SP900 User Manual 3.3.2 Cutting Position Printing Position Type Paper Cutting Position(L1) SP900 12±1mm...

  • Page 15: Installation And Usage

    SP900 User Manual 4 INSTALLATION AND USAGE 4.1 Media Loading 4.1.1 Paper Confirmation 1) When using 82.5mm(width) roll paper, take out the paper guide of both sides.
  • Page 16 SP900 User Manual 2) When using 79.5mm(width) roll paper, insert the paper guide to each side.
  • Page 17 SP900 User Manual 3) When using 57.5mm(width) roll paper, insert the paper guide to each side.(by the middle position) Note: 1) Roll paper should be placed in the middle. 2) Insert the paper guide straight so that it is not set at an angle.

  • Page 18: Paper Installation

    SP900 User Manual 4.1.2 Paper Installation 1) Pull up the cover open lever on the front of the printer , and then open the printer cover. Remove the used roll paper core, if any. In the correct direction of the roll paper, insert the roll paper.
  • Page 19 SP900 User Manual Pull out some roll paper, and close the printer cover. Remove the piece of paper that is cut automatically. Notes: 1) According to the paper size to adjust the paper guide; 2) Make sure the paper inside is at tight status, or it will issue paper or other obstacle.

  • Page 20: Led Indication And Beeper

    SP900 User Manual 4.2 LED Indication and Beeper Function specification of indicated light and beeper. Notes: 1) The printer use a thermistor to detect the temperature of the print head. If the temperature of print head is more than 65°C, printer will send a warning. If the temperature of print head is more than 80°C, printer will stop working until the...

  • Page 21: Power Connection

    SP900 User Manual 4.3 Power Connection 1) Put the cable connector of power adapter facing up at flat side. Plug in the cable connector of the power adapter to the power connector at the rear of the printer. 2) Connect the power cord to the power adapter, and insert the power cord plug into a suitable wall outlet.
  • Page 22 SP900 User Manual When disconnecting the cable, take hold of the cable connector to pull it out. Releasing the lock makes it easy to disconnect the connector. Pulling the cable excessively could cause damage to the connector. Notes: 1) Please only use the power adapter recommended by supplier or equivalent products.

  • Page 23: Interface Cable Connection

    SP900 User Manual 4.4 Interface Cable Connection 1. Make sure the printer's power switch is turned off. 2. Put the interface cable into the matched interface. 3. Connect the other end of the interface cable to the host. 4.5 Cash Drawer Connection 1.

  • Page 24: Interfaces

    SP900 User Manual 5 INTERFACES SP900 supports cash drawer interface and many other various communicate interfaces, such as USB interface, Ethernet interface. 5.1 USB Interface PIN NO. Signal Name VBUS 5.2 Ethernet Interface PIN NO. Signal Name Note: Ethernet interface can only be connected to an has been isolated SELV such interface...

  • Page 25: Cash Drawer Connector

    SP900 User Manual 5.3 Cash Drawer Connector PIN NO. Signal Name Drawer 1 Drawer 2 DRSW Electrical characteristics Driving voltage: DC 24 V  Driving current: Maximum 0.8 A ( In 510 ms)  Caution: Please do not connect phone line to cash drawer connector.

  • Page 26: Troubleshooting

    SP900 User Manual 6 TROUBLESHOOTING Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact your dealer for assistance.

  • Page 27: Removing Jammed Paper

    SP900 User Manual 6.4 Removing Jammed Paper Warning: Do not touch the thermal print head because it becomes very hot after printing. If the printer cover can be opened, operate it according to the next steps. 1) Open the printer cover.

  • Page 28: Printer Cleaning And Maintenance

    SP900 User Manual 7 PRINTER CLEANING AND MAINTENANCE Print quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as follows: ※...

  • Page 29: Cleaning Sensors, Roller And/Or Paper Path

    SP900 User Manual 7.2 Cleaning Sensors, Roller and/or Paper Path 1) Open the printer cover and then remove the paper. 2) Remove any dust or foreign substance using dry cloth or cotton swab. 3) Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign substances or other pollution materials.

  • Page 30: Utility Tool For Pos Instruction

    SP900 User Manual 8. UTILITY TOOL FOR POS INSTRUCTION Utility Tool is applicable to the following operating system: Microsoft Windows 10 (32 bit/64 bit)  Microsoft Windows 8 (32 bit/64 bit)  Microsoft Windows 7 SP1 (32 bit/64 bit) ...

  • Page 31: Utility Tool Installation

    SP900 User Manual 8.1 Utility Tool Installation The following screens take Win 7 for example. 1) Open the installation package. 2) Choose “English” and click “OK”. 3) Choose “I accept the agreement”, then click “Next”.
  • Page 32 SP900 User Manual 4) Click “Next”. 5) Select start menu folder. Click “Next”.
  • Page 33 SP900 User Manual 6) Click “Install”. 7) Click “Finish”. Utility is installed successfully.

  • Page 34: Using Utility Tool

    SP900 User Manual 8.2 Using Utility Tool Warning: In different operating system, screen has a slight difference. Please operate it according to the tips. Take SP900 (Windows 7) for example. 8.2.1 Add/Modify/Delete/Connect Printer 8.2.1.1 Add printer 1) Click ”Add Printer”.
  • Page 35 SP900 User Manual 2) Choose the appropriate printer type and port. Then click “OK”. (Take SP900 for example.)
  • Page 36 SP900 User Manual 8.2.1.2 Modify printer 1) Choose the printer you want to modify in the list. Click “Modify Printer”.
  • Page 37 SP900 User Manual 2) Choose the new printer and new port. Then click “OK”. 3) The new printer is added successfully.
  • Page 38 SP900 User Manual 8.2.1.3 Delete printer 1) Choose the printer you want to delete in the list and click “Delete Printer”. 2) Click “Yes”, then the printer is deleted.
  • Page 39 SP900 User Manual...
  • Page 40 SP900 User Manual 8.2.1.4 Connection Test Make sure printer is connected to computer and it is powered on. 1) Choose the printer. Click “Connection Test”.
  • Page 41 SP900 User Manual 2) If the connection is successful, it will appear the following window. If the connection is unsuccessful, please connect the printer with computer. Notes: 1) Make sure printer is connected with computer and power on. 2) Make sure printer is loaded with paper.

  • Page 42: Functions

    SP900 User Manual 8.2.2 Functions Printer Test contains the following items: Printer Test  Command Test  Manage Images  Download Image in Compatible Mode  Download Fonts  Parameter Setting  Advanced Settings ...
  • Page 43 SP900 User Manual 8.2.2.1 Printer Test 1) Self Test Click “Self Test” to see if the printer will print properly. 2) Full Cut Test Click the “Full Cut Test” and the paper will be cut automatically. Cutting method is full-cutting. The paper would be falling down from the paper outlet after cutting.
  • Page 44 SP900 User Manual 4) Print Test Text Click "Print Test Text", input the text you want to print. When you click "Print", the printer starts printing text content. Such as: Print Text Test. Note: The language option in the lower right corner is checked according to the input text. (For...
  • Page 45 SP900 User Manual 5) 2D Code Click the QRCode mode. ▲Model: 1~2 ▲Module size: 1~16 The larger the module value, the larger the printed QR code is, and the smaller the opposite. ▲Error correction level: 7%~30% The higher the error correction level, the more intensive the module graphics.
  • Page 46 SP900 User Manual Click the PDF417 mode. ▲Columns: 0~30 ▲Rows: 0~90 ▲Width of the module: 2~6 The larger the module value, the wider the width of the printed PDF417 barcode, and the smaller the opposite. ▲Row height: 2~8 The larger the module value, the...
  • Page 47 SP900 User Manual 8.2.2.2 Command Test In the command test, you can send command to the printer. Input text or hexadecimal data. Select a file or enter a command in the input box. 1）Click “Send by Text”, input text content.
  • Page 48 SP900 User Manual ▲Sending Recycle: When the interval is set to 3000ms (you can set the interval as needed), then click “Send”, the printer starts to recycle printing. Click “Stop” to stop the recycle printing.
  • Page 49 SP900 User Manual 2）Click “Send by Hex”, input the content. (Convert text to HEX or send ESC command)
  • Page 50 SP900 User Manual 8.2.2.3 Manage Images 1) Click "Download" to add the image, if you want to print the picture, set the print location before clicking "Download mode of G" to print the picture. (It is recommended to use a picture in BMP...
  • Page 51 SP900 User Manual...
  • Page 52 SP900 User Manual 2) Select the print location, center, left, and right. (Such as, left print). C:\Users\1993\Desktop\01.bmp Note: Total memory is 196K.
  • Page 53 SP900 User Manual 3) Delete Image. Note: Each time click "Download mode of G", an image list number will be generated. Click the image list, select "Delete selected image" will delete the image, click "Delete all Images", without clicking the list option to delete all the images in the list.
  • Page 54 SP900 User Manual 8.2.2.4 Download Fonts Select the font from the existing file and click "Download". Note: After downloading the font successfully, you need to restart the printer to take effect.
  • Page 55 SP900 User Manual 8.2.2.5 Parameter Setting Click “Parameter Setting” to set “Language And Charset Config”, “Cutter setting”, “Buzzer setting” and “Other”.
  • Page 56 SP900 User Manual  Language And Charset Config Click the items to set “Codepage”, “International Character”, “Language Mode”, “Chinese Mode”, “Arabic Transform“ and “Vietnamese transform”. • Codepage • International Character • Language Mode ( The default mode is “Chinese/Japanese/Korean”)
  • Page 57 SP900 User Manual • Chinese Mode • Arabic Transform • Vietnamese transform  Cut setting Enable or disable “Cut paper after the cover is closed” / “Cut paper when power on”. Enable “Cut paper after the cover is closed”: When the printer closes the cover, it will automatically cut the paper.
  • Page 58 SP900 User Manual  Buzzer Buzzer Volume: Very Low/Low/Standard/loud Tick “Beeping after cutting” (The beeping time, times and interval time can be set for what you want, such as 1 milliseconds, 2 milliseconds or 3 milliseconds, etc.): The following setting is set as an example: When cutting one piece of paper each time, the printer will emit the “Beep”...
  • Page 59 SP900 User Manual • Paper Width Setting Note: Select the paper width above according to the paper print width. • Auto Line Feed • DPI Mode (Default “203DPI”) • USB Port Mode • Check the Virtual Serial Port ① Right-click the computer and select “Manage”.
  • Page 60 SP900 User Manual (COM2) ③ Return to the printer utility and click "Modify Printer". ④ Change the port to "COM2".
  • Page 61 SP900 User Manual COM2 • Paper Type...
  • Page 62 SP900 User Manual After finishing setting all the above parameters, click "Set", the printer would restart automatically, then the settings would take effect.
  • Page 63 SP900 User Manual 8.2.2.7 Advanced Setting Advanced Settings contain following items. Click the button and printer will execute the appropriate action. The change will take into effect after restarting the printer.  Function Setting Choose the item and click “Set”.
  • Page 64 SP900 User Manual  Reduction Paper Setting Choose the item and click “Setting”. Reduction Of Excessive Top Margin: When the printer is in the "off" state, the blank part at the top of the printed paper is larger than the blank part at the top of the paper printed in the "on" state.
  • Page 65 SP900 User Manual  Ethernet Setting Note: 1. This setting only supports machines with Ethernet capabilities. 2. IP addresses can be obtained from the SELF-TEST page. This mode is divided into “Auto Assignment IP” and “Static IP Mode”, select one of the modes to...
  • Page 66 SP900 User Manual ● Static IP Mode 1）Change the printer IP address so that the printer IP address (such as: 192.168.0.33) is the same segment as the host IP address (such as: 10.0.21.89). Here is the illustration: Figure ￭ Printer IP Address...
  • Page 67 SP900 User Manual Figure ￭ Host IP Address...
  • Page 68 SP900 User Manual Figure ￭ Host IP Address 2）Set the same network segment. Figure ￭ Printer IP Address...
  • Page 69 SP900 User Manual ● Auto Assignment IP This mode automatically assigns the IP address to the printer. When the settings are complete, click "Set", then restart the printer.
  • Page 70 SP900 User Manual  Black Mark Setting When using black mark paper, the black mark can be set, and the printer will automatically locate the black mark position.  Length Of Print It shows the length of the paper that the print head of the printer has printed.
  • Page 71 SP900 User Manual  WiFi Firmware Update Choose a file and click “Update”.  WiFi Setting Note: 1. This setting only supports machines with WiFi capabilities. 2. IP addresses can be obtained from the SELF-TEST page.
  • Page 72 SP900 User Manual Click “Set”.  Set BT Function Note: This setting only supports machines with Bluetooth capabilities. Click “Set”.

  • Page 73: Firmware Update

    SP900 User Manual 8.3 Firmware Update 1) Click “FW Update”.
  • Page 74 SP900 User Manual 2) Add the “img” file. When the device appears in the list, click “Update”. SP900 3) Click “Update”. 4) Update success. 5) Restart the printer.

  • Page 75: Windows Driver Instruction

     Microsoft Windows Server 2012 (64 bit)  Microsoft Windows Server 2008 R2  9.3 Windows Driver Preparation Please download the Windows Driver application program from the enclosed CD. The installation file name is iDPRT SP900 POS Printer Driver v2.7.2.0...

  • Page 76: Windows Driver Installation

    Warning: Under different operating system, the screen has slight difference. Please operate it according to the tips. Take SP900 (Windows 7) as example. 1) Double click Windows Driver, and choose the language. Choose “I accept the agreement” and click “Next”.
  • Page 77 SP900 User Manual Click “Next. 4) Click “Finish”. POS printer driver is installed successfully.
  • Page 78 SP900 User Manual 5) After installation, the icon will be found in “Start” → “Devices and Printers”. Note: If you already installed the driver (No matter what kind of port), when you connect the printer with computer, it will create a USB port automatically.

  • Page 79: Detailed Windows Driver Setting

    SP900 User Manual 9.5 Detailed Windows Driver Setting 9.5.1 Printing Preferences 1) Click “Start” → “Devices and Printers”. Right click “Pos-D SP900” and choose “Printing preferences”. 2) According to the different needs, choose “Paper”\“Offset”\”Rotate”\”Effect”\ ”Copies” in “Page”.
  • Page 80 SP900 User Manual ● Click on “Manager”, add or delete paper. ● Click on “Advanced” to set “Save Paper”, “Cut Paper”, “Feed Paper”, “Cash Drawer”, “Custom Command”, “Logo”, “Buzzer”, “Compression”, “Code Page”, “Error Reprint”. ￭ Save Paper...
  • Page 81 SP900 User Manual ￭ Cut Paper...
  • Page 82 SP900 User Manual ￭ Feed Paper...
  • Page 83 SP900 User Manual ￭ Cash Drawer ￭ Custom Command...
  • Page 84 SP900 User Manual ￭ Logo Note: This setting need to be set in utility. Here are the steps: ① Open the utility and click "Manage Images".
  • Page 85 SP900 User Manual ② Click “Download”. ③ Click "Add" to add a logo. (BMP format is recommended)
  • Page 86 SP900 User Manual Picture.bmp ④ Select the print location, and then click "Download mode of G". (Such as: left print) ⑤ Return to image list to view the image number. Note: each time click "Download mode of G", an image list number will be generated.
  • Page 87 SP900 User Manual ⑥ Select Printer properties, click “Print Test Page” to view the printing effect.
  • Page 88 SP900 User Manual ⑦ Click “Logo” under “Advanced”. ⑧ Select the printing time. (Such as: Start Document) ⑨ Select the printing position. (Such as: "Left")
  • Page 89 SP900 User Manual ⑩ Set the Key Code according to the image number. (Such as: 0 0) ⑪ Then click “OK”.
  • Page 90 SP900 User Manual ⑫ Click “Print Test Page” to view the printing effect.
  • Page 91 SP900 User Manual ￭ Buzzer Note: this setting can be set in utility. ￭ Compression...
  • Page 92 SP900 User Manual ￭ Code Page ￭ Error Reprint...
  • Page 93 SP900 User Manual 3) Click “Watermark”. Set watermark to print (Only BMP file can be selected).
  • Page 94 SP900 User Manual Click “Halftone” to set the halftone.
  • Page 95 SP900 User Manual 5) Set up the “Barcode”. Assuming the font type of the main document is “Italics”, if you want to convert the data “123456”to the barcode printing, the steps are as follows: ① Sets the data "123456" font type to a different font from the main document. Such as: Arial.
  • Page 96 SP900 User Manual ② Open the Preference. If the document is open, you can set it in the document: “file-print-preferences”.
  • Page 97 SP900 User Manual · Add Barcode firstly.
  • Page 98 SP900 User Manual · Set the “Font Name” and the “Barcode Option”.
  • Page 99 SP900 User Manual ③ Click the “Printer Setting”. · Choose the “Display Language for Properties”...
  • Page 100 SP900 User Manual · Turn on the “Font Substitution”, select the system text need to be replaced (for example, Arial), and then select the font you want to replace (for example, 01) and click “Set”, and the replacement font will display "01".
  • Page 101 SP900 User Manual...
  • Page 102 SP900 User Manual...
  • Page 103 SP900 User Manual...
  • Page 104 SP900 User Manual If you do not have a barcode set, the steps are as follows: ① Suppose you change the size of the data "123456", for example: ② Set the Printing preferences.
  • Page 105 SP900 User Manual ③ Click the “Printer Setting”. ④ Choose the “Display Language for Properties”. ⑤ Turn on the “Font Substitution”.
  • Page 106 SP900 User Manual ⑥ Select the “System Font”, for example: Arial.
  • Page 107 SP900 User Manual ⑦ Select the font to that you want to replace.
  • Page 108 SP900 User Manual ⑧ Click “Set”.
  • Page 109 SP900 User Manual...

  • Page 110: Other Settings

    SP900 User Manual 9.5.2 Other Settings 1) Click ”Start”→“Devices and Printers”. Right click “SP900” and choose “Printer properties”. 2) Choose “General”, click on “Print Test Page”, then it will print the current settings.
  • Page 111 SP900 User Manual 4) Click “Port” to change the other connecting port.
  • Page 112 SP900 User Manual 4) Click “Advanced” to set the available time for using.

  • Page 113: Uninstall Windows Driver

    SP900 User Manual 9.6 Uninstall Windows Driver 1) Double click Windows Driver, and then click “OK”. 2) Choose “Uninstall printer driver”, then click “Next”...

  • Page 114: Specification

    SP900 User Manual 3) Choose “SP900”, then click “Next” 4) Then it is complete to uninstall. 9.7 Specification Resolution: 203×203dpi Paper Size: Custom (80.0mm * 297.0mm)

  • Page 115: Mac Driver Instruction

    The driver of the installation file name is “idprt-SP900-printer-mac-driver-v1.4.0.pkg” 10.3. Driver Installation for macOS Warning: Under different operating system, the screen has slight difference. Please operate it according to the tips. Take SP900 (macOS 10.11) as example. 1. Double click the Driver, click “Continue” -> “Continue”.
  • Page 116 SP900 User Manual...
  • Page 117 SP900 User Manual 2. Select a destination and click “Continue”. 3. Choose “Installation Type” and click “Continue”-> “Install”.
  • Page 118 SP900 User Manual 4. Type in the password of your computer, and click “Install Software”. 5. The installation was successful.
  • Page 119 SP900 User Manual 6. Turn on the printer (for example: SP900) and connect it to your computer (for example: via USB cable) 7. Click: Launchpad -> System Preferences -> Printers & Scanners.
  • Page 120 SP900 User Manual 8.Under “Printer & Scanner”, printer SP900 is available.

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