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TROUBLESHOOTING
Check the following points before asking repair. Contact your dealer or our customer center if the problem still exists after checking them.
FAQ when using for the fi rst time
Refrigerator does not
cool well enough or
make ice when using
for the fi rst time
When this happens
The Control Panel does not respond.
The Control Panel
does not respond.
Automatic ice making is not properly performed.
Ice cannot be
made at all.
It takes a long time
to make ice.
There is no ice in
the ice tray.
Projection is generated on ice.
Stored ice rounds.
Ice sticks together.
Small ice is made.
Ice stuck together
is made.
There is white
impurity in ice.
Ice tray frame
cannot be drawn
Refrigerator does not cool
Refrigerator does not cool.
Frost and/or dew occur.
Ice cream becomes soft.
54
● It takes time to cool in summer or when a lot of foods are stored.
→ Immediately after installation, it may take about 4 – 24 hours.
● When using for the fi rst time, it takes time to make ice because ice making starts after cooling fully.
It may take more than 24 hours to make ice according to the amount of food and the way of packing it.
→ Open/close the door quickly and/or minimize the number of times of opening and closing the door.
→ Allow clearance between each food in each compartment.
● Is Button Lock selected by using the lock function on the panel for operation?
● Is Refrigerator Compartment Door open? Operate after closing it.
● Isn t a water drop or dirt (oil or food) attached to the Control Panel?
● Are you wearing gloves or applying a plaster? Touch directly with your fi nger.
● Are you touching a next button? Touch only one button at a time.
● Isn t the auto ice maker set to 停止 (Stop) ?
● Is the water supply container pushed fi rmly until it is beyond the container set position line?
● Is anything other than ice stored in the ice case?
● Is the ice case fi lled with ice over the limit line of stored ice amount?
● Do you open the door frequently or store a large amount of food at a time?
Refrigerator may not cool fully.
→ Minimize the number of times of opening and closing the door until it cools fully.
→ Allow clearance as much as possible between each stored food.
● It may take more than 4 hours to make ice in winter.
● Immediately after changing from 停止 (Stop) to 製冰 (Ice Making) , it may take longer than usual to make ice.
● Does any food or package caught in the door prevent the door from closing completely?
→ Check that there is not any space between the door seal and its contact surface when the door is closed.
● Is the compartment in 節電 (Energy Saving) mode? Exit the 節電 (Energy Saving) mode.
● It is frozen water collected in the ice tray groove. It does not indicate any trouble.
● Ice naturally becomes small or sticks mutually if ice is stored for a long term.
● Do you open the door frequently or store a large amount of food at a time? As a result, temperature in the
refrigerator rises and stored ice becomes small or sticks together.
● The door or the drawer compartment may not temporarily have been closed completely.
● Small ice may be made if only a small amount of water remains in the water supply container.
→ Add water until water level reaches to the "Container-full line" of the water supply container.
● Ice stuck together may be made if the amount of water supplied to the ice tray is not even.
Add water until water level reaches to the "Container-full line" of the water supply container.
● If the ice tray is damaged, ice may not be easily separated from the ice tray and ice stuck together may be
made. If same trouble occurs many times, consult your dealer and replace the ice tray.
● It is because the fi ne air bubble in water is contained in ice.
→ It does not indicate any trouble.
● Did you use mineral water to make ice?
→ Mineral contained in water may freeze and become white impurity in ice. It may remain after thawing in water, but it is harmless.
● Isn t the 製冰 (Ice Making) indicator lamp blinking?
→ The ice tray cannot be drawn when the auto ice maker is operating. Set it to 停止 (Stop) . When the 停止 (Stop)
indicator lamp is blinking, wait for one minute until 停止 (Stop) is lit, and then draw the ice tray.
Check the storage state of food
● Does any food or package caught in the door prevent the door from closing completely?
→ Check that there is not any space between the door seal and its contact surface when the door is closed.
● Is food squeezed in? or Is a large amount of food put in at a time?
→ Follow the rules on the height of food that can be stored.
→ Allow clearance between each food in each compartment.
● Are Upper Freezer case and Slimline slide case installed correctly?
→ Install them correctly.
Pg.52
Confi rming installation
● Food cannot be cooled enough, depending on the place or surrounding situation or clearance in which or
with which the refrigerator is installed. Check to see if the refrigerator is installed properly.
Confi rming settings
● Is the compartment in 節電 (Energy Saving) mode? Exit the 節電 (Energy Saving) mode.
● Refrigerator may not cool fully when the temperature setting is 弱 (MIN) .
→ Switch the temperature setting of the compartment where it does not fully cool to 中 (MID) or 強 (MAX) .
● Does the temperature around the refrigerator become high due to a seasonal factor (ex: using in summer)?
→ Switch the temperature setting of the compartment where it does not fully cool to 強 (MAX) .
Check the usage of the refrigerator
● Temperature in the refrigerator rises little by little while its door is open. If opening/closing the door frequently
or leaving the door open for a long time, temperature cannot easily lower.
→ Reduce the number of times of opening and closing a door, or open/close the door quickly.
Please check. This is the cause.
Pg.46
Pg.47
Pg.58
Pg.46
Pg.47
Pg.39
Pg.46
Pg.46
Pg.53
There is a space
between the
door seal and its
contact surface.
Pg.39
Pg.39
Pg.42, 45, 50
Pg.42, 45, 50
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