Casa Systems NetComm NL19MESH Troubleshooting Manual page 3

Cannot connect Wi-Fi client (Laptop/mobile/Pad) to
Wireless network
Case1 - MAC address is restricted
Ensure that the MAC Restrict Mode is: Disabled
Case2 – Stored old Wi-Fi password: This may occur if the client device is storing an old Wi-Fi password and it
is not prompting for new password. In such case the saved Wi-Fi network name and password should be
removed:
1 Scan for the Wi-Fi network name, and
2 Enter new password again.
It is recommended to re-check the Wi-Fi security key/password from Gateway web interface. Check wireless
setup guide or wireless security setup guide for the instruction to check the Wi-Fi security key/password.
Please follow the below instructions to remove stored Wi-Fi network name/SSID and Wi-Fi security
key/password from client devices. Find the appropriate operating system listed below and follow the
instructions.
Windows 7
1 Right click the Wireless symbol on the bottom right of your screen and click "Open Network and Sharing
Center".
NL19MESH – Wireless Troubleshooting Guide
FA01365 v. 1.0 December 2021
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