Cisco Router 831 Hardware Installation Manual page 51

Chapter 3 Troubleshooting
Table 3-1 Problems During First Startup (continued)
Symptom Problem
No connection to A cable-related
Ethernet devices. problem:
(COMPUTER
LEDs 1 through 4
are off.)
Cannot connect to
the Internet
78-14784-02
Improperly
•
connected cable.
Damaged cable.
•
Broadband modem
•
or external
Ethernet switch is
not connected or
turned on.
There is a problem
•
with the
broadband or
WAN service.
Router is
•
improperly
configured.
Cisco 831 Router and SOHO 91 Router Hardware Installation Guide
Solutions
Perform the following tasks in order:
To make sure that you have cabled the device
1.
correctly, see Figure 2-1
Server, PC, or Workstation" section on page 2-6
Make sure that the connectors at both ends of the
2.
cable are securely seated.
Make sure that the cable is not physically damaged.
3.
If it is damaged, order another cable from Cisco
Systems, or replace it with a similar cable.
Reconnect the broadband modem or external
•
Ethernet switch, and make sure that it is receiving
power.
Check with the Internet service provider or
•
corporate network administrator to determine
whether there is a problem.
Use the Cisco Router Web Setup software to
•
configure the router. Follow the procedure in the
"What to Do If You Cannot Connect to a Website"
section on page 2-22
the router using a PC that is connected to the console
port.
Problems During First Startup
in the "Connecting a
(recommended), or configure
3-3