Troubleshooting; Before You Call Your Cisco Reseller - Cisco Router 831 Hardware Installation Manual

Before You Call Your Cisco Reseller

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Troubleshooting

This chapter describes problems that could occur with the router hardware,
possible causes of the problems, and steps for solving the problems. The problems
are grouped as follows:
Problems During First Startup
•
Problems After Router Is Running
•
For more information on problems that could occur with the software, refer to the
Cisco 800 Series Software Configuration Guide.
Some of the solutions in this chapter instruct you to contact your Cisco reseller.
Before you contact your reseller, have the following information ready:
Router model and serial number (on the back panel)
•
Maintenance agreement or warranty information
•
• Date you received your router
Brief description of the problem
•
Brief description of the steps you have taken to solve the problem
•
Cisco 831 Router and SOHO 91 Router Hardware Installation Guide
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