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Warranty
SAMES KREMLIN grants a contractual warranty for a period of
twelve (12) months from the date of availability to the customer
provided that the conditions of use indicated in this technical manual
are complied with.
In order to be implemented, the warranty claim must define precisely,
in writing the malfunction in question, must be accompanied by the
defective material and/or component, and must be informed of the
conditions of acquisition by the customer of the material from
SAMES KREMLIN.
SAMES KREMLIN will only accept or refuse the implementation of
the warranty after analysis of the 'defective' material. The warranty
granted by SAMES KREMLIN is limited to the replacement of the
Material in its entirety or to the partial replacement of the defective
component.
SAMES KREMLIN will only bear the cost of the parts necessary to
replace the defective material.
No guarantee will be granted by SAMES KREMLIN:
- For defects and deteriorations resulting from abnormal conditions of
storage and/or conservation at the customer's premises or for
maintenance or use of the equipment not conforming to the rules of
art or not respecting the prescriptions of the present technical manual
given to the customer by SAMES KREMLIN,
- For defects and damage resulting from replacement parts not
approved by SAMES KREMLIN or which have been modified, by the
customer or in the event that the replacement of a component of the
equipment by the customer would damage other elements,
- If the equipment is dismantled without prior agreement from the
supplier's technical support,
- For all damages resulting from negligence or lack of supervision on
behalf of the customer,
- In the event of normal wear and tear of the equipment and/or its
components or in the event of deterioration or accident resulting from
faulty and/or abnormal use thereof.
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