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HP Vectra XA5 User Manual

Hp vectra xa5: users guide
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HP Vectra XA
5/xxx

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Summary of Contents for HP Vectra XA5

  • Page 1 User’s Guide HP Vectra XA 5/xxx...
  • Page 2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
  • Page 3 User’s Guide...

  • Page 4: Important Safety Information

    Always replace the cover on the PC before switching it on again. WARNING To avoid electric shock, do not open the power supply. This HP PC is a class 1 laser product. Do not attempt to make any adjustment of the laser units. English...
  • Page 5 Help. Then double-click on the help topic “Working in Comfort”. For Windows for Workgroups (Windows 3.11) users, open the Program Manager, open the program group “HPUtils”, and double-click on the “HP User Tools” icon. Then click on “Working in Comfort” in the page tagged “Information”. English...
  • Page 6 English...

  • Page 7: Table Of Contents

    Contents 1 Setting Up and Using Your PC Unpacking Your PC ......... 2 Connecting the Mouse, Keyboard, Display and Printer .
  • Page 8 3 The HP Setup Program The HP Summary Screen........
  • Page 9 HP Summary Screen ........
  • Page 10 HP SupportPack ........
  • Page 11 HP Forum on CompuServe ........
  • Page 12 English...

  • Page 13: Setting Up And Using Your Pc

    Setting Up and Using Your PC...

  • Page 14: Unpacking Your Pc

    1 Setting Up and Using Your PC Unpacking Your PC Unpacking Your PC WARNING If you have any doubt that you can lift the PC or display safely, do not try to move it without help. Typical Computer Computer Power Cord Keyboard 1 When you receive your PC, unpack all the components.

  • Page 15: Connecting The Mouse, Keyboard, Display And Printer

    PC. USB is not supported by all operating systems. If the USB drivers are not available on your PC, they can be obtained from HP’s electronic services. Connecting the Mouse, Keyboard, Display and Printer...

  • Page 16: Connecting To A Network

    1 Setting Up and Using Your PC Connecting to a Network Connecting to a Network Use the information on this page if your PC comes with an HP-supplied integrated network solution connector. Let your Network Administrator know you are connecting your PC to the network.

  • Page 17: Connecting Audio Accessories

    Connecting Audio Accessories If your PC has multimedia capabilities, it will have a Headphones jack and a Microphone jack on the rear panel. An audio Stereo In jack, an audio Stereo Out jack, and a MIDI interface connector are also located on the rear panel.

  • Page 18: Connecting The Power Cables

    1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables WARNING For your safety, always connect the equipment to a grounded wall outlet. Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your national regulations.

  • Page 19: Your Pc's Hardware Control Panel

    Your PC’s Hardware Control Panel Your PC’s hardware control panel is on the front of your PC. Power On/Off Hard Disk Activity Light Volume Control (Optional—see note below) Power On/Off Button Press this button to turn the power on or off to your PC. Reset Button Press this button to restart your PC without having to turn off your PC.

  • Page 20: Starting And Stopping Your Pc

    POST details, press Summary Screen. If there is an error in the POST, the error will automatically be displayed. For details, refer to "The HP Summary Screen", on page 40. 3 If you have set a password in the PC’s Setup program, the password prompt displays after the POST has completed.

  • Page 21: Starting The Pc For The First Time

    When the PC is switched on, the Vectra Logo is displayed. The PC performs a Power-On-Self-Test (POST). Press view the POST details in the HP Summary Screen (refer to the "The HP Summary Screen", on page 40. If an error is detected during the Power-On-Self-Test, the PC will automatically display the error.
  • Page 22 (If necessary, the name of the user can be modified later.) The current date and time. • The type of printer (for example, HP LaserJet 4M). This is shown • on the front of the printer. You also need to enter the connection used by the printer.

  • Page 23: Stopping Your Pc

    Creating Master Diskettes (Windows 3.11 and Windows 95 Only) It is very important that you create master diskettes for your preloaded software as soon as possible. HP recommends that you use new diskettes. If you need to restore the preloaded software on your PC, you can use these diskettes to do so.

  • Page 24: Setting Passwords

    1 Setting Up and Using Your PC Setting Passwords Setting Passwords You can set two passwords, the administrator password and the user password, to provide two levels of protection for your PC. You set both passwords in the Security menu group of the Setup program. Setting an Administrator Password Set the Administrator Password to protect the PC’s configuration in Setup.

  • Page 25: Setting A User Password

    Setting a User Password A user password can only be set if an Administrator Password has already been set. Set a User Password to: provide a power-on password prompt to prevent your PC being • started or used in your absence start the PC when the keyboard (and mouse) are locked—you must •...

  • Page 26: Using Power Management

    Using your PC—simple, “how-to-use” guidelines about using your PC • Working in comfort—guidance on ergonomic issues • Inside your PC—describes the basic parts of your PC, how to • upgrade, and how to optimize performance HP support—similar to chapter 5 in this User’s Guide • Glossary. • English...

  • Page 27: How To Install Accessories In Your Pc

    How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.

  • Page 28: Accessories You Can Install

    Processor Cache Memory Main Memory Modules (32-bit EDO): 8 MB kit (2 x 4 MB modules)—order HP D3646B 16 MB kit (2 x 8MB modules)—order HP D3647B 32 MB kit (2 x 16 MB modules)—order HP D3648B 64 MB kit (2 x 32 MB modules)—order HP D4543A (Pairs of identical modules must be installed.)

  • Page 29: Removing And Replacing The Cover

    Removing and Replacing the Cover WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on the PC before switching it on again. Removing the Cover 1 Switch off the display and the PC.

  • Page 30: Moving And Replacing The Power Supply

    2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the sockets for the main memory, video memory, processor, battery, or accessory board slots. 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network.

  • Page 31: Installing Memory

    Installing Memory CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.
  • Page 32 5 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to page 40. English...

  • Page 33: Upgrading The Mga Millennium Board Memory

    If your PC has the MGA Millennium video board instead of integrated video memory, you can increase its memory from 2 MB to 4 MB to get more colors and better video resolution. (Order HP part number D3557B.) 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables.
  • Page 34 Enable or disable VGA for single-screen or dual-screen operation (with a second VGA controller): • OFF for single-screen operation — DEFAULT • ON for dual-screen operation (with a second VGA controller). Contact your HP representative for further information about upgrading the VGA BIOS. VESA Connector English...

  • Page 35: Installing Mass Storage Devices

    Installing Mass Storage Devices You can install additional mass storage devices, if you need extra mass storage space for your application software. NOTE You can install a non-IDE hard disk drive or CD-ROM device, but it will need an accessory board and driver software (usually supplied with the device).

  • Page 36: Configuring An Ide Device After Installation

    After installing a second IDE drive, or after installing any flexible disk drive, you will need to verify that your PC has correctly identified the new configuration, by viewing the HP Summary Screen. Refer to the page 40. If the configuration is not correct, run the Setup program to configure the device.

  • Page 37: Installing An Ide Hard Disk Drive In The Rear Shelf

    Installing an IDE Hard Disk Drive in the Rear Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive’s manuals to see if you must set jumpers or if there is a special installation procedure to follow.

  • Page 38: Installing An Ide Hard Disk Drive In The Bottom Shelf

    6 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 7 Verify the new configuration by checking the HP Summary Screen. Refer to the page 40. Installing an IDE Hard Disk Drive in the Bottom Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives.
  • Page 39 4 Remove the two bezels from the bottom shelf. The bezels snap in and out, and can be removed without any tools. 5 Support the power supply with your hand (to prevent it falling out) and carefully turn the PC onto its side. 6 Slide the hard disk into the bottom shelf, supporting the disk with your hand.
  • Page 40 11 Install any other accessories before replacing the power supply and the cover. Replace the side bezel. Reconnect all cables and power cords. 12 Verify the new configuration by checking the HP Summary Screen. Refer to page 40. English Power cable...

  • Page 41: Installing A Cd-Rom Drive In The Middle Shelf

    Installing a CD-ROM Drive in the Middle Shelf 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover. (Refer to page 17.) 3 Remove the bezel from the middle shelf. The bezel snaps in and out, and can be removed without any tools.
  • Page 42 23. 6 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 7 Verify the new configuration by checking the HP Summary Screen. Refer to page 40. WARNING Do not open the CD-ROM drive enclosure as there is a danger of electric shock, and the laser beam light could harm your eyes.

  • Page 43: Installing A Tape Drive In The Bottom Shelf

    Installing a Tape Drive in the Bottom Shelf A tape drive can be installed in the bottom shelf. 1 Disconnect the computer’s power supply cord from the power outlet, and disconnect the PC from any telecommunications network. 2 Remove the computer’s cover. 3 If present, remove the CD-ROM from the middle shelf.
  • Page 44 7 If you removed one, replace the CD-ROM in the middle shelf. 8 Install any other accessories before replacing the power supply and the cover. Reconnect all cables and power cords. 9 Verify the new configuration by checking the HP Summary Screen. Refer to the page 40. English...

  • Page 45: Installing Accessory Boards

    Installing Accessory Boards CAUTION Static electricity can damage electronic components. Turn all equipment off. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.

  • Page 46: Installing The Accessory Board

    Matrox MGA Millinium video board (refer to page 22). You may also need to update the Video Submenu (Configuration group) of the HP Setup program (refer to page 42). 9 Install any other accessories before replacing the power supply and the cover.
  • Page 47 2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board (refer to facing page) Step 4: Unscrew and remove the slot cover. Step 5: Slide board into the slot. Step 7: Secure the board. English...

  • Page 48: Installing An Overdrive Processor

    2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDrive your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC. NOTE When you install a new processor you must also install a new “thermal interface”...
  • Page 49 5 To install the new processor: a Locate the corner markers: • • b Position the processor over the socket, with it’s corner marker facing the corner marker on the socket. c Place the processor into the socket. d Lower the lever to lock the processor into place. e Replace the heatsink and fasten the clip, if the heatsink is not directly attached to the processor.

  • Page 50: Installing The Security Bracket

    2 How to Install Accessories In Your PC Installing the Security Bracket Installing the Security Bracket The security bracket supplied with the computer can be used to fasten the computer to your desk. 1 Remove the computer’s cover (refer to page 17). 2 Remove the security bracket from the storage position.

  • Page 51: The Hp Setup Program

    The HP Setup Program This chapter describes how to use the HP Setup program.

  • Page 52: The Hp Summary Screen

    Shut Down command. 2 While the Vectra logo appears on your display, press take you to the HP Summary Screen. (To go immediately into the Setup program, and bypass the Summary Screen, press ). The Summary Screen will appear for only a short time. To...
  • Page 53 When you press , the HP Summary Screen, similar to the following one, will appear: XA 5/200 - Copyright 1996 Hewlett-Packard - 2.2 BIOS Version : HA.O7.xx CPU Date Code : A-00 System RAM : 80 MB Bank A : 16 MB (EDO)

  • Page 54: Using The Setup Program

    3 The HP Setup Program Using the Setup Program Using the Setup Program 1 Turn on the display and then the PC. If the PC is already turned on, save your data and exit all programs, then press Shut Down command.
  • Page 55 Use the arrow keys to scroll through the items on the general help screen. 3 The HP Setup Program Using the Setup Program keys can key moves key moves to...

  • Page 56: Understanding The Setup Program

    3 The HP Setup Program Understanding the SETUP Program Understanding the SETUP Program The built-in Setup program is accessed by pressing Power-On-Self-Test. Online help is provided at the right hand side of the Setup screen for each item on the Setup screens. When you highlight an item, the help for that item is displayed.

  • Page 57: Main Menu Items

    [0.50 Second] Numlock at POWER-ON [On] Not present if Windows 95 is [Yes]. 3 The HP Setup Program Understanding the SETUP Program Action If you are not running Windows 95, the BIOS setup program will offer you some of the...

  • Page 58: Configuration Menu Items

    3 The HP Setup Program Understanding the SETUP Program Configuration Menu Items The following tables explain the individual items for each of the submenus in the Configuration group. Integrated I/O Ports Submenu (Configuration group) Setup Item Default Parallel port [378h IRQ7] Enables or disables the on-board parallel port at the specified address.
  • Page 59 [Enabled] Shadow/Cache ISA Option ROMs [Disabled] If your Bios detects that all SIMMs are 36 bits wide, this Setup item becomes available. 3 The HP Setup Program Understanding the SETUP Program Action Selects video display type. Other options are: CGA 80x25, or Monochrome.
  • Page 60 3 The HP Setup Program Understanding the SETUP Program IDE Devices Submenu (Configuration group) Setup Item Default IDE Device #0 [2564 Mb] (None) IDE Device #1 (None) IDE Device #2 IDE Device #3 (None) Translation method [Extended] Integrated Bus IDE adapters [Both (IRQ 14/15)] Each “IDE Device #”...
  • Page 61 Slot #2 Bus Master Slot #3 Bus Master PCI IRQ line 1 PCI IRQ line 2 PCI IRQ line 3 PCI IRQ line 4 3 The HP Setup Program Understanding the SETUP Program Default Action [Enabled] Enables or disables the integrated LAN interface.
  • Page 62 3 The HP Setup Program Understanding the SETUP Program USB Devices Submenu (Configuration group) Setup Item USB Interface Modem Submenu (Configuration group) Setup Item Modem IRQ English Default Action [Disabled] Enables or disables the integrated USB interface. Default Action [IRQ3 or IRQ4]...

  • Page 63: Security Menu Items

    Press Enter Keyboard Lock Timer [Off] For more information about setting passwords, refer to "Setting Passwords", on page 12. 3 The HP Setup Program Understanding the SETUP Program Action This password prevents unauthorized use of your computer, protects the data stored in it, and preserves the preferences you set.
  • Page 64 3 The HP Setup Program Understanding the SETUP Program Administrator Password Submenu (Security group) Setup Item Administrator Password is Set Administrator Password Power-On Password Minimum Admin Password Length Minimum User Password Length Maximum Number of Attempts Lock Time Between Attempts For more information about setting passwords, refer to "Setting an Administrator Password",...
  • Page 65 Parallel [Unlocked] Integrated Ethernet Interface Network Access [Unlocked] 3 The HP Setup Program Understanding the SETUP Program Action Select ‘Locked’ to prevent users from copying confidential information to a diskette or from reading files that could affect the integrity of your computer or your network.
  • Page 66 3 The HP Setup Program Understanding the SETUP Program Start-up Center Submenu (Security group) Setup Item Default The start-up priority follows the order of the devices listed below. Start from Network [Disabled] Start from Flexible Disk [Yes] Start from CD-ROM...

  • Page 67: Power Menu Items

    Suspend mode. Some other software applications may also not be compatible with Suspend mode. In case of network disconnects in Suspend mode, try using Stand-by mode. If you still get disconnects, disable power management. 3 The HP Setup Program Understanding the SETUP Program English...
  • Page 68 3 The HP Setup Program Understanding the SETUP Program The following table explains the individual items in the Power group (there are no submenus). Setup Item Default Standby delay [30 min] Standby Wakeup Mouse PS/2 IRQ12 [Enabled] Suspend Wakeup IRQ3 (Serial port)

  • Page 69: Exit Menu Items

    ESC Exit Select Menu If chosen, and you have made changes, you will be asked to confirm your choice in a pop-up window. 3 The HP Setup Program Understanding the SETUP Program P o w e r E x i t...

  • Page 70: Configuring Your Network Connection

    Configuring Your Network Connection Configuring Your Network Connection Use the information in this section if your PC comes with an HP- supplied integrated network solution. Use this section if you have trouble configuring your network connection or if you need help in using your PC’s power management with your network.

  • Page 71: Controlling The Network Security Features

    Press to go to the to change the option to c Press to go to the to change the option to 3 The HP Setup Program Configuring Your Network Connection menu (refer to Security and press Start-Up Center and press...

  • Page 72: Controlling The Remote Program Load

    3 The HP Setup Program Configuring Your Network Connection Controlling the Remote Program Load The HP Enhanced PCI Ethernet interface has the ability to power up the PC, depending on the network connector you use. NOTE Information about which network connector is required for either Remote Power On or Remote Wakeup can be found both in the online information that came preloaded with your PC, and in "Connecting to a...
  • Page 73 Press to go to the to change the option to d Press to go to the to change the option to 3 The HP Setup Program Configuring Your Network Connection menu (refer to "Power Power and press Power-On and press...

  • Page 74: Configuring The Pci Integrated Ethernet Interface

    Configuring Your Network Connection Configuring the PCI Integrated Ethernet Interface Configuration of the I/O Address, Hardware Interrupt, and DMA channel are made automatically for the HP Enhanced PCI Ethernet interface. Use SETUP to enable or disable the Enhanced PCI Ethernet interface.

  • Page 75: Troubleshooting Your Pc

    Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC.

  • Page 76: Solving Problems

    The HP Summary Screen provides information about your PC’s current configuration. To view the Summary Screen, press just after your PC is switched on and while the Vectra Logo appears during the Power- on-Self-Test (POST). Refer to "The HP Summary Screen", on page 40. English...

  • Page 77: If Your Pc Does Not Start Properly

    If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on, and you experience one of the following symptoms: Your PC’s display is blank and there are no error messages. •...
  • Page 78 4 Troubleshooting Your PC If Your PC Does Not Start Properly Check Internal Items If the PC still does not start properly, follow this procedure to check the internal items: 1 Turn off the display, the computer, and all external devices. 2 Unplug all power cords and cables, noting their positions.

  • Page 79: If You Cannot Start Your Pc From A Modem

    If you are running Windows 95 and you have chosen the option to start your PC from a modem, and this option does not work, then you need to change the IRQ setting in the HP Setup program. In the Setup program, go to the Security group, and the “Start-up Center”...
  • Page 80 4 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC’s Configuration Memory If the PC then starts, but POST still persists in reporting an error, clear the current configuration memory values and reinstall the built-in default values: 1 Turn off the PC, disconnect the power and cables, and remove the cover.

  • Page 81: If You Cannot Turn Off Your Pc

    If You Cannot Turn Off Your PC Use this section if you cannot turn off your PC, the power indication light is red, and you hear a “buzzing” sound. Check if your PC is locked, whereby “power-off” is not allowed. You •...
  • Page 82 7 Press 8 Press 9 If necessary, type 10 When Windows starts, select the correct display with HP User Tools. Windows 95 When you change the display type when using Windows 95, a confirmation box is displayed prompting you to confirm the selection.
  • Page 83 If Nothing is Displayed on the Screen If nothing is displayed on the screen, but the PC starts and the keyboard, disk drives, and other peripheral devices seem to operate properly: Make sure that the display is plugged in and switched ON. •...

  • Page 84: If Your Keyboard Does Not Work

    4 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Keyboard Does Not Work Ensure that the keyboard is correctly connected. • If you turn on your PC, the operating system boots, the keyboard is • correctly connected, but your keyboard is still not available, the power-on password may be set to “keyboard locked”.

  • Page 85: If Your Printer Does Not Work

    If Your Printer Does Not Work Make sure the printer’s power switch is ON. • Verify that the power cord is plugged into the power outlet and the • printer. Verify that you have the correct cable for the printer. Make sure that •...

  • Page 86: If The Hard Disk Does Not Work

    4 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Does Not Work Check that the disk power and data cables are correctly connected • (refer to "Connecting IDE Devices", on page 23). Check that the hard disk drive has been “enabled” (refer to •...

  • Page 87: If An Accessory Board Does Not Work

    Used by Your PC", on page 83. Refer to the board’s manual for further details. Check that the PC has been configured correctly in Setup. • If the problem persists, refer to HP support. • 4 Troubleshooting Your PC If Your PC Has a Hardware Problem...

  • Page 88: If Your Pc Has A Software Problem

    4 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the PC.

  • Page 89: If Your Application Software Does Not Work

    Setup program. If You Have a Network Problem Use the information in this section if your PC comes with an HP- supplied integrated network solution. If you have a problem with your PC’s network, run the HPIEDIAG utility (preloaded on your PC’s hard disk drive): 1 Select drive C: to access the PC’s hard disk drive.

  • Page 90: If You Have A Problem With The Mga Graphics Adapter

    4 Troubleshooting Your PC If You Have a Problem with the MGA Graphics Adapter If You Have a Problem with the MGA Graphics Adapter PC Will Not Start (boot) If you have another VGA accessory board installed, remove it with the MGA Installed Problems with Ensure that the program is compatible with version 1.2 of the VESA standard.

  • Page 91: Changing The Battery

    Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way.
  • Page 92 4 Troubleshooting Your PC Changing the Battery External Battery You can also install an external battery in the PC (HP part number 1420- 0513), which you can order from your authorized reseller. Install the external battery as follows: 1 After removing the computer’s cover, connect the external battery cable to the battery connector on the system board.

  • Page 93: Technical Information

    Technical Information System Board Switches System Board Switches Switch Switch function: 1 - 4, 7 Processor speed, see next table Password: Open = enabled (default) Closed = disabled / clear User and Administrator passwords Prevents changes to the PC’s configuration (in CMOS) in the Setup program: Open = normal (default) Closed = clear CMOS Keyboard power-on:...

  • Page 94: Power Consumption

    4 Troubleshooting Your PC Technical Information Power Consumption All measurements are in watts (rms). Consumption by Model Number Windows 95 (without disk transfer) Windows 95 (with disk transfer) Suspend NOTE When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zero.

  • Page 95: Irqs, Dmas, And I/O Addresses Used By Your Pc

    3E8h - 3EFh serial port 3F0h - 3F5h, 3F7h integrated flexible disk controller 3F8h - 3FFh serial port 496h - 497h HP reserved 678h - 67Bh parallel port if ECP mode is selected 778h - 77Bh parallel port if ECP mode is selected...
  • Page 96 4 Troubleshooting Your PC Technical Information English...

  • Page 97: Hewlett Packard Support And Information Services

    Hewlett Packard Support and Information Services...

  • Page 98: Introduction

    To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and...

  • Page 99: Your Hp Authorized Reseller

    HP Vectra. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. HP SupportPack HP’s three-year SupportPack is available from your local reseller.

  • Page 100: Hp Support Assistant Cd-Rom

    5 Hewlett Packard Support and Information Services HP Support Assistant CD-ROM HP Support Assistant CD-ROM HP Support Assistant is a yearly subscription service on two CD-ROMs: one for software; and another one for support documentation. The software CD-ROM is updated monthly and contains the latest HP drivers and utilities.

  • Page 101: Hewlett-Packard Information Services

    The HP Systems Forum on CompuServe is an on-line service, accessible via modem. This service provides information about your HP PC, and allows you to communicate with other HP users through an on-line user forum. HP users share their knowledge and experience with you, and you will be able to ask, or answer, technical questions about your HP Vectra PC, and HP products.

  • Page 102: Hp Forum On America Online

    • This will load the HP Home Page directly onto your screen. In the HP Forum you can ask and answer questions about HP products and you can also download drivers, software application notes, or utilities for HP products.

  • Page 103: Hp Bbs Library

    Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1). HP World Wide Web Site The HP World Wide Web site gives you access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips.

  • Page 104: Hp Faxback On Demand-Hp First

    Hewlett-Packard Information Services HP FAXback on Demand—HP FIRST HP FIRST is a service where you can select documents, support and technical information, data sheets and pre-sales information, which are then faxed to you. To access this service, you can use a touch-tone...

  • Page 105: Ordering Drivers And Bios On Diskette

    Contact your authorized HP reseller for assistance in selecting the • appropriate driver. If your reseller is unable to help you, call HP FIRST for the most up- • to-date list of drivers. 5 Hewlett Packard Support and Information Services...

  • Page 106: Hp Support Services

    HP or HP authorized service outlet. HP telephone support for your Vectra PC is available during the first year of your hardware warranty. This service will also provide technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre-loaded operating system.

  • Page 107: Hewlett-Packard Telephone Support

    Hewlett-Packard Telephone Support HP North American Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. Customer Support Center The number is: +1 (970) 635-1000 HP European Customer Assistance from the HP European Customer Support Center is available Support Center Monday to Friday, 8:30 am to 6:00 pm Central European time.

  • Page 108: Lifeline Telephone Support

    The charge begins AFTER you have been put in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge will be applied. In the US please call the appropriate number listed below.

  • Page 109: Hp Network Phone-In Support Service (Nps)

    • increase network uptime. • You can purchase the HP NPS service as an annual contract, billable in advance annually, bi-annually, quarterly, or at an hourly rate. This contract service provides unlimited toll-free access to HP Response Center Engineers (RCEs).

  • Page 110: Summary

    The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period covered Basic Parts and labor for HP Three years from Warranty products: date of purchase. first year on-site, second and third year return to HP.

  • Page 111: Hewlett-Packard Marketing Headquarters

    Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here.
  • Page 112 5 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters English...

  • Page 113: Glossary

    Glossary 100Base-T Refers to the 100 Mbit/s network technology over category 5 UTP (unshielded twisted pair) cable that is compatible with the proposed IEEE 802.3 standard. This technology, which takes the CSMA/CD protocol to 100 MBits/s operation, is also referred to as 802.3u or Fast Ethernet.
  • Page 114 Glossary Double buffering The process of using two frame buffers for smooth animation. Graphical contents of one frame buffer are displayed while updates occur on the other buffer. When the updates are complete, the buffers are switched. Only complete images are displayed, and the process of drawing is not shown.
  • Page 115 Glossary 3-D viewing pipeline, for instance, an object is defined by the application developer in model coordinates; these are mapped to world coordinates, the world coordinates are mapped to normalized device coordinates (NDCs); the NDCs are mapped to device coordinates; and the final picture is displayed.
  • Page 116 Glossary ROM Read-Only Memory. Computer memory used to store parts of the computer’s operating system permanently. ROM chips can contain instructions and data. SCAM SCSI Configured Automatically. A protocol which automatically assigns device IDs to SCSI devices which support SCAM. SCSI Small Computer System Interface.

  • Page 117: Index

    HP Forum, 90 audio connectors, 5 defined, 101 BBS library access numbers, 91 BIOS defined, 101 obtaining via HP BBS, 91 obtaining via World Wide Web, 91 ordering by mail, 93 updating video BIOS, 22 defined, 101 cables keyboard, 3 cache...
  • Page 118 76 space bar, power on, 56 standby delay, 56 standby wakeup, 56 start from modem, 67 starting HP SETUP program, 42 PC, 8 PC for the first time, 9 Starting and Stopping Your PC, 8 startup center, 54 stopping...
  • Page 119 45 tools required for installation, 2 troubleshooting, 63 true color, 104 unpacking the PC, 2 for HP World Wide Web site, 91 USB, Setup program, 50 user password setup, 51 VESA connector, 34 video board flash BIOS, 22...
  • Page 120 Index...
  • Page 121 Regulatory Information and Warranty...

  • Page 122: Regulatory Information

    Manufacturer’s Address: 5 Avenue raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra XA 5/xxx Conforms to the following Product Specifications: SAFETY International: Europe: CISPR 22: 1993 /EN 55022: 1994 Class B...
  • Page 123 Remplacer uniquement avec une pile du même type ou d’un type équivalent recommandé par HP. La pile de cet ordinateur est une pile au lithium qui ne contient pas de métaux lourds, néanmoins, afin de protéger l’environnement, il ne faut pas la jeter dans les ordures ménagères mais la rendre au magasin ou vous l’avez achetée, ou revendeur où...
  • Page 124 Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland) LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.
  • Page 125 If the product is not normally sold by HP in the country of use, it must be returned to the country of purchase for service.
  • Page 126 Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6.

  • Page 127: Hp Software Product License Agreement And Software & Product Limited Warranty

    CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery CD-ROM was originally provided.(ii) The use of any operating system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the Microsoft End User License Agreement (EULA).
  • Page 128 Customer’s remedy shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.

  • Page 129: Your Hp Vectra Pc Physical Characteristics

    Your HP Vectra PC Physical Characteristics Characteristic Weight (excluding display and 9 kg (20 pounds) keyboard) Dimensions Width: 42 cm (16.5”), Height: 12.5 cm (4.9”), Depth: 39 cm (15.3”) Footprint 0.17 m Storage temperature -40 ºC to 70º (-40 ºF to 158 ºF)
  • Page 130 Paper not bleached with chlorine Paper not bleached with chlorine Part Number D3984-9xxxx Printed in USA 12/96...

This manual is also suitable for:

Vectra xa 5/xxx

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