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Sun StorEdge™ L7 Decision Tree
The purpose of the Sun StorEdge L7 Decision Tree is to identify a logical sequence of events to
troubleshoot a Sun StorEdge L7 autoloader based upon the error message displayed on the LCD.
Since there are no Field Replaceable Unit (FRU) items available for servicing a StorEdge L7
autoloader , failure to successfully clear the error message after performing the steps outlined in
this decision tree will result in autoloader replacement.
**ADIC / Sun Confidential**
Sun_StorEdge_L7_Decision_Tree_Rev01_
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Summary of Contents for Sun Microsystems StorEdge L7
- Page 1 Sun StorEdge™ L7 Decision Tree The purpose of the Sun StorEdge L7 Decision Tree is to identify a logical sequence of events to troubleshoot a Sun StorEdge L7 autoloader based upon the error message displayed on the LCD. Since there are no Field Replaceable Unit (FRU) items available for servicing a StorEdge L7 autoloader , failure to successfully clear the error message after performing the steps outlined in this decision tree will result in autoloader replacement.
- Page 2 DP1: Check the green Power LED on the front panel of the StorEdge L7 to see if it is illuminated. Refer to Sun StorEdge L7 User’s Guide -> Introduction -> Switches and Indicators -> Front Panel for the location of green Power LED.
- Page 3 SERIAL RCV This error message indicates the autoloader has encountered an inter-processor communication error. Troubleshooting should begin with cycling power to the autoloader. Note: When powering off the autoloader, the POWER button on the front panel of the autoloader must be pressed and held for 2 seconds.
- Page 4 NVM SELECT This error message indicates an NVRAM selection failure. Troubleshooting should begin with cycling power to the autoloader. Note: When powering off the autoloader, the POWER button on the front panel of the autoloader must be pressed and held for 2 seconds. DP1: Check to see if the error message is still present after cycling autoloader power.
- Page 5 10.0 SRC EMPTY This error message indicates the autoloader attempted to get a tap e from a selectable storage slot but the tape is no longer there. A user manually removing a tape from the selected storage slot prior to the autoloader getting to the tape can cause this error.
- Page 6 12.0 REAR TAPE This error message indicates the autoloader’s rear tape sensor was not tripped during a tape move operation. The autoloader’s front and rear tape sensors are used to detect tape location during a tape move operation and to confirm the tape has cleared the picker path. Troubleshooting should begin with retrying the move operation.
- Page 7 14.0 REAR SLOT This error message indicates a rear slot sensor was not tripped after a tape move to a rear storage slot. A defective rear slot sensor can cause this error. Troubleshooting should begin with retrying the move operation to the same rear slot. An obstructed rear slot sensor (dust, lint, etc. blocking the slot sensor) can also cause this error.
- Page 8 Troubleshooting should begin with c ycling power to the autoloader and ejecting the tape in the picker to its storage location. For instructions on ejecting a tape from the picker via the front panel, refer to Sun StorEdge L7 User’s Guide -> Operation and Maintenance -> Autoloader Modes -> Mode 4 – EJECT PCKR. DP1: Check to see if the error message is still present after cycling autoloader power and retrying the picker eject operation.
- Page 9 Troubleshooting should begin with retrying the drive eject operation. For instructions on ejecting a tape from a drive via the front panel, refer to Sun StorEdge L7 User’s Guide -> Operation and Maintenance -> Autoloader Modes -> Mode 1B – EJECT DRV.
- Page 10 Troubleshooting should begin with retrying the drive eject operation after allowing sufficient time for the drive to finish its current operation. For instructions on ejecting a tape from a drive via the front panel, refer to Sun StorEdge L7 User’s Guide -> Operation and Maintenance -> Autoloader Modes -> Mode 1B – EJECT DRV.
- Page 11 StorEdge L7 User’s Guide -> Operation and Maintenance -> Autoloader Modes -> Mode 1B – EJECT DRV. For instructions on loading a tape to a drive via the front panel, refer to Sun StorEdge L7 User’s Guide -> Operation and Maintenance -> Autoloader Modes -> Mode 1A – LOAD DRV.
- Page 12 This error message indicates the robotics failed to complete its Power On Self Test (POST ). A RObOT POST error can occur if any errors other than those listed under dRIVE POST occur during the StorEdge L7 POST. Troubleshooting should begin with visually inspecting the autoloader to identify any obvious mechanically stuck components or foreign material that may be present.
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