Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP TouchSmart 610-1030
Summary of Contents for HP TouchSmart 610-1030
- Page 1 Getting Started...
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Page 2: Copyright And License
HP shall not be liable for technical or editorial errors or omissions contained herein. HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP. This document contains proprietary information that is protected by copyright. -
Page 3: Table Of Contents
Connecting a game console ... 11 HP My Display TouchSmart Edition ... 13 Using Beats Audio™ ... 14 Using the HP TouchSmart with safety and comfort ... 14 4 Troubleshooting and maintenance ... 16 Computer does not start ... 16 Power ... - Page 4 Getting Started...
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Page 5: Getting Information
Getting Started Where to find Setup documentation included with your computer. Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. Getting Started (this guide) Help and Support: Tap the Start button, and then tap Help and Support. - Page 6 HP Support Assistant — Maintains your computer performance and resolve problems faster by using automated updates, onboard diagnostics, and guided assistance. Tap the Start button, tap All Programs, tap HP, and then tap HP Support Assistant. Safety & Comfort Guide Tap the Start button, tap All Programs, and then tap User Guides or visit www.hp.com/ergo.
- Page 7 WARNING! Disconnect power from the equipment by unplugging the power cord from the electrical outlet. WARNING! The power supply is preset for the country/region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet. WARNING! To prevent direct exposure to a laser beam, do not try to open the enclosure of the CD or DVD drives.
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Page 8: Features
Beats Audio™ devices (sold separately), and high quality speakers. Select HP TouchSmart PC models can be mounted on a wall using a standard VESA wall-mounting device. The hardware to adapt the computer for wall mounting (not the actual wall mount) is included in select HP TouchSmart PC models and can be purchased. -
Page 9: Setting Up Your Computer
User Guides. Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and ❑ electrical and mechanical safety information. Tap the Start button, tap All Programs, and then tap User Guides or visit www.hp.com/ergo. Getting Started... -
Page 10: Connecting Your Computer
Connecting your computer Squeeze the two tabs on the rear door at the back of the computer and pull the door open. Reach into the rear cavity framed by the computer stand, and plug the power cord into the power connection at the top right corner. -
Page 11: Protecting Your Computer
Protecting your computer Computer risk Unauthorized use of the computer or user account Unauthorized access to Setup Utility, BIOS settings, and other system identification information Computer viruses Unauthorized access to data and ongoing threats to the computer Computer security NOTE: Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. -
Page 12: Connecting To The Internet
Connecting to the Internet Steps to connect to the Internet: Connect the hardware (sold separately). For a wired network connection, connect an Ethernet cable to the computer and to a network router or ◦ LAN device. For a wireless network connection, use a wireless router with the computer to connect to a WLAN with ◦... -
Page 13: Transferring Files And Settings To Your New Computer
Tap the Start button, tap All Programs, and then tap Get Online. Follow the onscreen instructions to select an ISP and set up Internet service. NOTE: Online Services provides a list of ISPs; however, you might choose another ISP or transfer an existing account to this computer. -
Page 14: Computer Orientation
Computer orientation Your HP TouchSmart PC is designed to be operated in several orientations. The computer can be swiveled to the right and left (1). The computer can be tilted from the stand, within the range of –5 degrees to +60 degrees (2). -
Page 15: Connecting A Game Console
Connect the game box cable to an HDMI port to enable onscreen display. Connect the external speaker audio cable to the A/V source connector (1). To adjust the screen display, see Adjusting incoming-video display settings with HP Picture-in-Picture (PIP) application on page 13. -
Page 16: Using The Remote Control In Gaming Mode
● Return to PC mode from gaming mode To return to PC mode from gaming mode, choose from any one of the following options: Tap the full screen to return to desktop ● Press ESC key to return to desktop ●... -
Page 17: Hp My Display Touchsmart Edition
You can toggle between full screen and PIP mode within the application. ● Select Start, select All Programs, select HP, and then select HP Picture in Picture, or tap the PIP icon on the desktop or the system icon tray. The PIP menu appears. -
Page 18: Using Beats Audio
Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Online help for HP My Display TouchSmart Edition is available by tapping the ? button in the upper right hand corner of the application screen. - Page 19 Locate the HP TouchSmart PC in the room to minimize glare from the screen. You can also reduce glare by tilting the screen. The HP TouchSmart screen can be used as an input device; therefore, the computer should be placed so that your shoulders and neck are comfortable.
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Page 20: Troubleshooting And Maintenance
For more information or for additional troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Contact Support: www.hp.com/support Hard disk drive error. Computer will not Ensure that the cables connecting the computer to the external power source are plugged in turn on or start. -
Page 21: Power
Power Symptom Possible solution Error message: When drive activity stops, remove the disc, and then press the spacebar on the keyboard. Invalid system disk The computer should start up. or Non-System disk or Disk error. Computer does not Press and hold the Power button until the computer turns off. Check Power Settings. turn off when the Power button is pressed. -
Page 22: Keyboard And Mouse (With Cable)
Keyboard and mouse (with cable) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of commands and your computer, and then restart your computer. typing are not recognized by the computer. - Page 23 Symptom Possible solution Cursor responds For a mouse with a roller ball: slowly, moves only Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate it ● vertically or counterclockwise), remove the ball, and clean it by using a damp, lint-free cloth (not horizontally, or paper).
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Page 24: Keyboard And Mouse (Wireless)
Keyboard and mouse (wireless) Symptom Possible solution Wireless Ensure that you are using the wireless keyboard or wireless mouse within range of the ● keyboard or receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) mouse does during initial setup or for re-synchronization. -
Page 25: Speakers And Sound
Speakers and sound Symptom Possible solution Volume is very Ensure that you connected the speakers to the Audio Out connector on the back of the low or computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non- unsatisfactory. powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. -
Page 26: Troubleshooting
Symptom Possible solution Cannot connect to For Windows 7: the Internet. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. Under Network and Internet, tap Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have an Ethernet network adapter (also called a network interface card, or NIC). -
Page 27: Memory
Memory Symptom Possible Solution Computer beeps Make sure the memory modules are added in the correct order. The first and second memory after being modules go into the black slots (1, 2), and the third and fourth memory modules go into the powered on. -
Page 28: Gaming Mode
Open the Audio Settings menu from within the gaming application to ensure that the ● correct audio format output is selected. Choose Digital Stereo, or PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as restarting your computer, and others require performing a System Recovery from files on your hard disk drive. -
Page 29: Updating Drivers
Or, to revert to an earlier version of a driver, tap Rollback Driver, and then follow the onscreen instructions. You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Follow the onscreen instructions. -
Page 30: Microsoft System Restore
Microsoft System Restore If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System Restore procedure before you use the System Recovery program. -
Page 31: Maintenance
To check the list of installable programs in the Recovery Manager: Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager. If prompted, tap Yes to allow the program to continue. Under I need help immediately, tap Software Program Reinstallation. Tap Next at the Welcome screen. - Page 32 Check your system once a month for visible signs of dust and debris, and clean it about once every three months. Visit www.hp.com/support for additional cleaning instructions. Cleaning the computer...
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Page 33: System Recovery
Cleaning the keyboard and When cleaning the keyboard keys, use a low setting on a battery-powered vacuum mouse cleaner, to avoid removing key caps and springs. If you have a roller-ball mouse, clean the ball and rollers inside: Cleaning the touch screen Follow these steps to clean the touch screen: CAUTION: Do not spray or place the cleaner directly on the screen;... -
Page 34: System Recovery Options
Through the hard disk drive, by pressing the F11 key on the keyboard during system startup. Through recovery media that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, visit www.hp.com/support. System Recovery from the Windows 7 Start Menu CAUTION: System Recovery deletes all data and programs you created or installed. -
Page 35: System Recovery At System Startup
System Recovery begins. After System Recovery is complete, tap Finish to restart the computer. Complete the registration process, and wait until you see the desktop. 10. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. -
Page 36: System Recovery From Recovery Media
Next. System Recovery begins. After System Recovery is complete, tap Finish to restart the computer. Complete the registration process, and wait until you see the desktop. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. -
Page 37: Recovery Media
To perform a System Recovery using recovery media: If the computer is working, create a backup DVD, or backup USB flash drive, containing all the data files you want to save, and then remove the backup media from the computer. Insert recovery disc #1 into the DVD drive tray, and close the tray;... -
Page 38: Choosing Recovery Media
Choosing recovery media To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank ● DVD+R or DVD-R discs. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. -
Page 39: Creating Recovery Media
Creating recovery media To create recovery discs: Close all open programs. Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Media Creation. If prompted, tap Yes to allow the program to continue. Tap Create recovery media using blank DVD(s), and then tap Next. Follow the onscreen instructions.