Troubleshooting Guide; Options And Accessories - Hatco Glo-Ray Infra-Black GRAIH Series Installation And Operating Manual

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WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit is turned ON but there is
no heat.
Heat is inadequate.
Heat is excessive.
Control switches burn
rapidly.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Chef LED Bulbs
Chef LED bulbs are available for all lighted units. Chef LED
bulbs are LED light bulbs that offer energy savings over
incandescent bulbs. Use the following for replacement bulbs:
120 Volts
2700K: R02.30.185.01
3000K: R02.30.195.01
4000K: R02.30.196.01
230 Volts
2700K: R02.30.197.01
3000K: R02.30.198.01
4000K: R02.30.199.01
Form No. GRAIHM-0920
Probable Cause
No power to unit.
Switch is defective.
Wiring is open.
Heating element defective.
Unit mounted too high above target area.
Excessive air movement around strip
heater target area.
Incorrect power supply (low).
Temperature control set too low.
Unit mounted too close to target area.
Voltage supply too high.
Temperature control set too high.
out Switches are mounted in the heat zone.
Switches used are not Hatco supplied.

TROUBLESHOOTING GUIDE

ELECTRIC SHOCK HAZARD: Turn power OFF at fused
disconnect switch/circuit breaker and allow unit to cool
before performing any maintenance, adjustments, or
cleaning.
Corrective Action
Check circuit breaker and reset as necessary.
Contact Authorized Service Agent or Hatco for assistance.
Lower unit, putting effective heat closer to target.
Restrict or redirect air movement (air conditioning duct or
exhaust fan) away from unit.
Check power supply to unit, making sure it matches rating on the
unit. If power supply is incorrect, change to match rating on unit.
Move temperature control to higher setting.
Check to see that installation is within specifications for type/
model. Increase mounting height if too close.
Check power supply to unit, making sure it matches rating on
unit. If power supply is incorrect, change to match rating.
Move temperature control to lower setting.
Check switch location per Hatco guidelines in this manual.
Relocate switches to a cooler zone if installation is incorrect.
Genuine Hatco Parts are specified to operate safely and properly
in the environment in which they are used. Contact Authorized
Service Agent or Hatco to replace switches with Genuine Hatco
Replacement Parts.

OPTIONS AND ACCESSORIES

17
WARNING