Answers And Explanations - HP Kayak XW A2-U2-W2 Supplementary Manual

Answers and Explanations

Answers and Explanations
1 The client has crashed the hard disk and wants to recover the original PC
system configuration. How can the client recover the video drivers?
a Advise the client to visit the HP Web site to obtain the drivers and the
information required to install and configure them.
b Advise the client to use the drivers supplied on the
HP Kayak XU/XW PC Workstation Drivers CD-ROM.
Both answers are correct. However, it is preferable that the client
downloads the latest drivers from the HP Web site.
2 How do you know which board to take along to the site?
c You ask the client to read you back the model name from the label on
the side of the computer.
d You ask the client to read you back the model number from the label on
the back of the computer.
Response (c) is the preferable one, and indeed this label was designed for
precisely this purpose. It is not always convenient for the client to access
the label on the back of the computer.
Although it is possible for the client to have swapped covers between
computers in similar packages, this is not supported by HP. The label on the
side should be a reliable source of information describing the computer.
Response (a) is possible in a last resort, but is prone to error, and involves
undesirable effort on the client's part.
3 After installing the ELSA GLoria Synergy applet, is it necessary to reinstall
Windows NT 4.0 Service Pack 3?
b No. It is not necessary to reinstall the Windows NT 4.0 Service Pack 3.
4 After installing the ELSA GLoria Synergy applet, is it necessary to restart the
PC Workstation?
a Yes.
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