Compaq PW5100 Reference Manual
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Compaq PW5100 Reference Manual

Compaq PW5100 Reference Manual

Professional workstation 5100
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Important Information About
Clearing Power-On and Setup
The information in this card supersedes the sections, "Clearing
a Power-On Password" and "Clearing a Setup Password" in
Chapter 3, "Security Features," in the Compaq Professional
Workstation 5100 Reference Guide.
Clearing a Power-On or Setup Password
To clear (erase) the Power-On or Setup Password, follow these steps:
1.
Turn off the workstation. Disconnect the power cord
from the grounded AC outlet and from the power
connector on the rear of the workstation.
2.
Remove the following components:
workstation cover
expansion board bracket
3.
Locate the SW1 switch on the system board.
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Summary of Contents for Compaq Compaq PW5100

  • Page 1 Important Information About Clearing Power-On and Setup The information in this card supersedes the sections, “Clearing a Power-On Password” and “Clearing a Setup Password” in Chapter 3, “Security Features,” in the Compaq Professional Workstation 5100 Reference Guide. Clearing a Power-On or Setup Password To clear (erase) the Power-On or Setup Password, follow these steps: Turn off the workstation.
  • Page 2 Replace the expansion board bracket. Reconnect the power cord to power connector on the rear of the workstation and to the grounded AC outlet. IMPORTANT: You must replace the expansion board bracket before you restart your workstation. If the bracket is not properly seated, the workstation will not start.
  • Page 3 Professional Workstation 5100 Reference Guide Third Edition (April 1998 Part Number 299348-003 Compaq Computer Corporation...
  • Page 4 Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

  • Page 5: Table Of Contents

    Contents About This Guide Text Conventions ... xi Symbols in Text... xii Product Safety Information ... xii Symbols on Equipment ... xii Laser Precautions ... xiii Getting Help ... xiv Compaq Website ... xiv Telephone Numbers ... xiv Chapter 1 Product Features Standard Features ...
  • Page 6 Product Features continued Using the Keyboard and Mouse ... 1-14 Special Keyboard Functions ... 1-14 Windows Logo Keys... 1-17 Keyboard Lights... 1-18 Mice... 1-19 Warranty ... 1-19 Chapter 2 Compaq Setup and Diagnostic Software Accessing the Compaq Utilities Menu... 2-1 Computer Setup...
  • Page 7 Chapter 4 Intelligent Manageability Configuration Management... 4-1 ROM Flash ... 4-2 FailSafe Boot Block ROM... 4-4 Remote Security Management ... 4-6 Remote Wakeup and Remote Shutdown ... 4-7 Establishing Power Management Settings... 4-8 Enhanced Support Software CD and Compaq Website... 4-10 Asset Management ...
  • Page 8 Chapter 7 Hardware Upgrade Preparations Installation Sequence... 7-2 Reconfiguring the Workstation ... 7-3 Removing the Workstation Cover... 7-4 Removing the Front Bezel... 7-6 Identifying Internal Components ... 7-8 Removing the EMI Shield... 7-9 Extending the Drive Cage ... 7-10 Removing the Speaker and Baffle... 7-11 Removing the Expansion Board Cage ...
  • Page 9 Chapter 10 Expansion Boards Installing an Expansion Board ... 10-1 Removing an Expansion Slot Cover ... 10-3 Installing an Expansion Slot Cover... 10-4 Installing a PCI or ISA Board ... 10-4 Removing a PCI or ISA Board ... 10-6 Chapter 11 Graphics Controllers Overview ...
  • Page 10 Chapter 13 Troubleshooting Checklist for Minor Problems ... 13-1 Troubleshooting Common Problems ... 13-3 Minor Problems... 13-3 Diskette Drive Problems ... 13-6 Display Problems ... 13-8 Audio Problems... 13-10 Printer Problems... 13-11 Hardware Installation Problems... 13-12 Network Problems... 13-13 Memory Problems... 13-18 CD-ROM Drive Problems ...
  • Page 11 Appendix B Electrostatic Discharge Grounding Methods... B-1 Appendix C Power Cord Set Requirements General Requirements ... C-1 Appendix D POST Error Messages Error Messages ... D-1 Appendix E Installing a New Battery Running Computer Setup ...E-1 Installation Procedures ...E-2 Appendix F External Connectors Pin Assignments ...F-1 Appendix G...

  • Page 12: About This Guide

    About This Guide This User Guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys USER INPUT FILENAMES Menu Options,...

  • Page 13: Symbols In Text

    Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information.

  • Page 14: Laser Precautions

    Laser Precautions WARNING: To reduce the risk of injury from laser radiation or damage to the equipment, observe the following precautions: Allow only Compaq Authorized Service Technicians to repair the equipment. Do not open any panels, operate controls, make adjustments, or perform procedures to a laser device other than those specified herein.

  • Page 15: Getting Help

    Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations. Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images.
  • Page 16 Compaq Worldwide Offices Country Argentina Australia Austria Belgium Brazil Canada Central America & Caribbean Chile China Colombia Czech Republic Main Phone Number & Fax +541-796-8100 Fax: +541-796-5151 +61-2-9911-1999 Fax: +61-2-9911-1800 +431-87816-0 Fax: +431-878-16-80 CompaqCare Center: +0222-8716-16 +322-716-9511 Fax: +322-725-2213 CompaqCare Center: 02-716-9696 +55-11-246-7866 Fax: +55-11-524-8050 905-707-1715...
  • Page 17 Compaq Worldwide Offices continued Denmark Ecuador Europe, Middle East, and Africa Finland France Germany Eastern Europe, the Middle East, and Africa are also supported from Germany. Hong Kong Hungary India +45-4590-4590 Fax: +45-4590-4595 CompaqCare Center: +45-4590-4545 QuickLine: +45-4590-4550 +011-59-3-225-4343 +011-59-3-246-7713 +011-59-3-246-7715 Fax: +011-59-3-225-4342 +49-89-9933-0...
  • Page 18 Compaq Worldwide Offices continued Ireland Italy Japan Korea Malaysia Mexico Middle East The Netherlands Distribution Center Europe New Zealand Norway Poland +00-353-1-2141000 Fax: +00-353-1-2141001 +39-2-5759-01 Fax: +39-2-824-2015 CompaqCare Center: 01-67825012 (Information) 02-575-90300 (Technical) QuickLine: 02-89-200-222 +3-5402-5700 Fax: +3-5402-5964 +82-2-3470-0766 Fax: +82-2-523-3576 +603-7541122 Fax: +603-7548600 +525-229-7900...
  • Page 19 Compaq Worldwide Offices continued Portugal Puerto Rico Russia Scotland Singapore/APD Compaq Computer Asia/Pacific (Regional Headquarters) Compaq Computer Asia/Pacific (Local Subsidiary including regional sales for South Asia, Indochina, Brunei, Indonesia and the Philippines) Compaq Asia Spain South Africa Sweden Switzerland +3511-412-8400 Fax: +3511-412-0654 809-765-4360 Fax: 809-765-4336...
  • Page 20 Compaq Worldwide Offices continued Taiwan Thailand United Kingdom United States (Corporate Office) Austin Dallas Venezuela 886-2-2735-1000 Fax: 886-2-2732-2660 +66-2-679-6222 Fax: +66-2-679-6220 +44-1-41-270-4000 Fax: +44-1-41-270-4100 CompaqCare Center: +44-1-41-270-4000 QuickLine: +44-1-81-332-9499 FaxPaq: +44-1-81-332-3550 281-370-0670 Fax: 281-514-1740 512-433-6000 Fax: 512-433-6029 800-544-5255 Main: 972-929-1700 Fax: 972-929-1720 +582-953-8844 Fax: +582-952-7393...

  • Page 21: Product Features

    Chapter 1 Product Features Figure 1-1. Compaq Professional Workstation 5100 Compaq Professional Workstation 5100 Reference Guide...

  • Page 22: Standard Features

    Standard Features The Compaq Professional Workstation 5100 offers the following standard features: Processors Standard with one 266-MHz, 300-MHz, or 333-MHz Pentium II processor with an integrated 512-KB Level 2 Cache Upgradable to two processors with the addition of an optional second processor Memory System Memory—includes 32-MB, 64-MB, 128-MB, 256-MB, or...

  • Page 23: Drive Controller

    Drive Controller Integrated Wide-Ultra SCSI Controller on PCI local bus. Controller provides high-performance options for up to seven SCSI devices (in addition to the controller) without using an expansion slot for an additional controller. This controller uses a 16-bit data path and performs at a maximum data transfer rate of 40 megabytes per second (MB/s).

  • Page 24: Standard Interfaces

    Standard Interfaces Wide-Ultra SCSI Serial (2) Graphics Audio (headphone and microphone connectors, line in/line out) Parallel USB (2) (hardware-ready) Keyboard Mouse (2-, 3-, or 4-button) Ethernet - 10BaseT or 100TX (RJ-45 and BNC connectors) Graphics Controllers Depending on the model, your workstation offers one of the following graphics controllers: MGA Millennium II—supports high-performance 2D graphics MVP Workstation—supports multiple monitors on a single controller...

  • Page 25: Audio

    Audio The Compaq PremierSound Audio System features: Integrated/ported speaker built into the cabinet Integrated audio chip provides stereo sound and FM music synthesis Stereo inputs for CD-ROM Monorial input for microphone Line in/line out Headphone jack Software upgradable firmware ROMPaq Utility used to upgrade ROM FailSafe Boot-Block ROM Power Supply The Compaq Professional Workstation 5100 is equipped with a 280-watt Power...

  • Page 26: Compaq Software Features

    Compaq Software Features Configuring, updating, monitoring, and managing your workstation are simplified with software customized for your workstation by Compaq engineers. Software features include: Preinstalled image of software SmartStart for Workstations Intelligent Management Asset Management Security Features Diagnostic Tools Preinstalled Software Your Compaq Professional Workstations contains a factory preinstallation of the following software: Microsoft Windows NT operating system...

  • Page 27: Smartstart For Workstations

    For more information about completing the setup procedures for preinstalled software, refer to the Software Installation Guide included with your workstation. SmartStart for Workstations If the preinstalled software on your workstation has been deleted, you can install the operating system and support software using SmartStart for Workstations.

  • Page 28: Intelligent Management

    Intelligent Management Your workstation is easily maintained using Compaq Configuration Management. Configuration Management features include: ROM Flash Local Remote FailSafe Boot Block ROM Remote Security Management Remote Wakeup and Remote Shutdown Establishment of Power Management Settings Enhanced Support Software CD and Compaq website Compaq Integrated Software For more information on Configuration Management, see Chapter 4.

  • Page 29: Asset Management

    Asset Management Compaq Diagnostics for Windows NT is included on your workstation and allows you to view system-specific information. For information on using Compaq Diagnostics for Windows NT, see Chapter 4. Security Features Security features are as follows: Keyboard Password Administrator Password QuickLock/QuickBlank Diskette Write Control...

  • Page 30: Diagnostic Tools

    Diagnostic Tools The software and firmware diagnostic tools available for your use are: Power-On Self-Test (POST) Diagnostics (DIAGS) Computer Setup and Inspect ROMPaq utilities to upgrade flash ROMs For information on using diagnostic tools, see Chapter 2. Front Panel Components The following figure identifies the front panel components.
  • Page 31 Front Panel Components Ref. Component Diskette drive LED Diskette drive ejector button Headphone jack Volume control CD-ROM drive LED CD-ROM drive ejector button Power switch Power on/off LED Hard drive activity LED Network activity LED Table 1-1 Function When lighted, indicates the drive is reading or writing data Partially ejects 3 1/2”...

  • Page 32: Rear Panel Components

    Rear Panel Components The following figure illustrates the location of the external connectors as well as the serial number. Each connector includes an icon to help identify its function. Figure 1-3. Identifying rear panel components Ref. Component Power cord connector Parallel port connector Serial port connectors Video connector...
  • Page 33 Rear Panel Components continued Ref. Component Audio line-in connector Audio line-out connector Headphone jack USB connectors (2) Ethernet RJ-45 connector Ethernet BNC connector Wide-Ultra SCSI connector Keyboard connector Mouse connector Serial number Function Connects a device that supplies sound, such as a tape deck or CD player Connects an external amplifier (to power additional speakers) or a tape deck for recording...

  • Page 34: Using The Keyboard And Mouse

    Using the Keyboard and Mouse The Compaq Professional Workstation 5100 ships with a keyboard and a two-, three-, or four-button mouse, depending on your model. Special Keyboard Functions Some keys on the keyboard provide special functions, depending on the software application you are using. The following figure identifies all special function keys.
  • Page 35 Special Function Keys Ref. Often assigned a specific task by the application. Frequently used as an exit key (for quitting an application), for moving back one screen, or for canceling a command. F1 - F12 Use for specific effects in applications and operating systems.
  • Page 36 Special Function Keys continued Ref. Windows Used to open the Start menu in Microsoft Windows NT. Logo* Used in combination with other keys to perform other functions. (See next table.) Used in combination with another key, its effect depends on the application software you are using. Application* Used (like the right mouse button) to open pop-up menus in a Microsoft Office application.

  • Page 37: Windows Logo Keys

    Windows Logo Keys The following table shows you how to use the Windows Logo keys in combination with other keys to perform certain functions in Windows NT. Windows Logo Key Combination Windows logo key + F1 Windows logo key + Tab Windows logo key + E Windows logo key + F Windows logo key + Ctrl+F...

  • Page 38: Keyboard Lights

    Keyboard Lights The following figure identifies the location of the three keyboard lights. For a description and purpose of each light, refer to the corresponding table. Figure 1-5. Keyboard lights Ref. Num Lock Caps Lock Scroll Lock Table 1-5 Keyboard Lights Description When Num Lock is enabled (light is on), the numeric keypad is activated.

  • Page 39: Mice

    Mice Depending on the model, your workstation comes with one of the following mice: Two-button Three-button Four-button Most software applications support the use of a mouse. The functions assigned to each mouse button depend on the software application you are using. The Logitech OEM MouseWare v2.3A-NT software provides special drivers and an applet that allow you to define the functionality of the mouse buttons.

  • Page 40: Compaq Setup And Diagnostic Software

    Chapter 2 Compaq Setup and Diagnostic Software Your Compaq Professional Workstation 5100 comes with Compaq setup and diagnostic software. This software includes Compaq Utilities preinstalled on a hard drive partition, and ROM BIOS (Read Only Memory Basic Input/Output System). This chapter explains how to access the Compaq Utilities menu, describes the options available in Compaq Utilities, and discusses the ROM BIOS.

  • Page 41: Computer Setup

    The Compaq Utilities menu consists of the following choices: Computer Setup Computer Checkup (TEST) View System Information (INSPECT) Create a Diagnostics Diskette Manage Diagnostics Partition Exit from this Utility Computer Setup Use Computer Setup in the following instances: To verify configuration parameters when resolving problems. To get an overview of the workstation's hardware.
  • Page 42 Security Management Your workstation offers security features that provide solutions for a variety of potential concerns. Use the Security Management feature of Computer Setup: To set or change the setup (administrator) password, which protects the workstation configuration. To set or change your power-on password. To password-protect access to your system after turning on the workstation.

  • Page 43: Computer Checkup (Test)

    Computer Checkup (TEST) Use Computer Checkup (TEST): To determine if all devices are recognized by the system and functioning properly. Running TEST is optional, but recommended, after you install or connect a new device. To save, print, or display the information generated by TEST. It is recommended that you run TEST and have the printed report available before placing a call to the Compaq Customer Support Center.
  • Page 44 Select one of the following from the test option menu: Quick Check Diagnostics—This option runs a quick, general test on each device with a minimal number of prompts. If errors occur, they are displayed when the testing is complete. Automatic Diagnostics—This option runs unattended, maximum testing of each device with minimal prompts.

  • Page 45: View System Information (Inspect)

    View System Information (INSPECT) Use View System Information (INSPECT) in the following instances: To view information about the system once it has been configured. To save, print, or display the information generated by INSPECT. It is recommended that you run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center.

  • Page 46: Manage A Diagnostics Partition

    Immediately after the workstation completes Power-On Self-Test (POST), which is indicated on the screen by the memory check, the system beeps twice and the cursor moves to the upper-right corner of the screen. Press F10 as soon as the cursor moves to the upper-right corner of the screen.

  • Page 47: Rom Bios

    ROM BIOS Your workstation contains a set of software called Basic Input/Output System (BIOS) stored in Read Only Memory (ROM) on the system board. The BIOS contains a set of routines for Power-On Self-Test (POST) and accessing hardware specific information. The ROM is composed of a flash upgrade component and a static boot block.

  • Page 48: Upgrading The Rom Bios

    Upgrading the ROM BIOS The flashable component of the ROM BIOS on your workstation can be upgraded. Since the BIOS is stored in ROM on the system board, the upgrade procedure is different than the upgrade procedure for other software. New versions of the ROM BIOS may be downloaded from the Compaq website at http://www.compaq.com in the Technical Help and Services area under Downloadable Files.

  • Page 49: Security Features

    Chapter 3 Security Features Your workstation includes security features that provide solutions for potential security problems. This chapter identifies these features and describes their purposes. The following table describes how the security features function. In some cases, you must set switches. For information on setting these switches, see the hood labels located on the underside of the workstation cover.

  • Page 50: Password Security

    Security Features Feature Parallel Interface Control Removable Media Control Smart Cover Sensor Cable Lock Provision Password Security Your workstation supports security password features that can be established by selecting Computer Setup from the Compaq Utilities menu. To access these features, complete the procedures described in the sections that follow. Power-On Password Establishing a Power-On Password through Computer Setup prevents unauthorized access to the workstation when the power is turned on.
  • Page 51 To establish a Power-On Password, follow these steps: Turn on the workstation. When the cursor appears in the upper-right corner of the screen, press F10. NOTE: The cursor displays in the upper-right corner of the screen for approximately two seconds. If you do not press F10 during this time, you must turn the workstation off, then on again to access the utility.
  • Page 52 Changing a Power-On Password To change the Power-On Password, follow these steps: Turn on the workstation. (If the workstation is already on, you must turn it off and then on again.) When the key icon ( ) appears, type your current password, then a slash (/) or alternate delimiter character, your new password, another slash(/) or alternate delimiter character, and your new password: current password/new password/new password...
  • Page 53 National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. To determine the delimiter key required for changing or deleting your password, find your keyboard in the following table.
  • Page 54 Clearing a Power-On Password If you forget your password, you cannot access the workstation. To clear the Power-On Password, follow these steps: Turn off the workstation. Remove the following components: workstation cover expansion board cage Locate the SW1 switch on the system board. The following figure shows the default switch setting for each switch on SW1.

  • Page 55: Setup Password

    Restart the workstation to erase your password from system memory. NOTE: Clearing the Power-On Password will also clear the Setup Password. Be sure to reestablish your Setup Password after clearing the Power-On Password. Turn off the workstation once more. Return switch 1 to its original default (OFF) position. Reassemble and restart the workstation.
  • Page 56 From the Computer Setup main menu, select the Security Management feature under Built-In Devices. Locate the Setup Password option and follow the instructions on the screen to enable it. Save the configuration and exit the Computer Setup utility. Entering the Setup Password To enter the Setup Password, follow these steps: Turn on the workstation.
  • Page 57 Changing a Setup Password To change the Setup Password, follow these steps: Turn on the workstation. When the cursor appears in the upper-right corner of the screen, press F10. NOTE: The cursor displays in the upper-right corner of the screen for approximately two seconds.
  • Page 58 Deleting a Setup Password To delete the Setup Password, follow these steps: Turn on the workstation. When the cursor appears in the upper-right corner of the screen, press F10. NOTE: The cursor displays in the upper-right corner of the screen for approximately two seconds.
  • Page 59 Clearing a Setup Password If you forget your Setup Password, you cannot use the Computer Setup utility to change the configuration settings. You can view the current settings, but you can not change them unless you know the Setup Password. To clear the Setup Password: Turn off the workstation.

  • Page 60: Advanced Security Management

    On SW1, move switch 1 to the ON position (not shown). IMPORTANT: Switch 1 has a default setting of OFF. When the switch is OFF, your system is password-protected. To re-enable password protection, you MUST return the switch to its default position later in this procedure. Restart the workstation to erase your password from system memory.

  • Page 61: Disabling Diskette Boot Or Diskette Write

    Disabling Diskette Boot or Diskette Write IMPORTANT: Block ROM will ignore the disabled feature to accommodate a FLASH recovery in the event a system ROM failure occurs. To disable the factory settings that permit the workstation to boot from a diskette, or to prohibit a user from saving data to a diskette, follow these steps: Turn on the workstation.

  • Page 62: Disabling A Serial Port Or Parallel Port

    Disabling a Serial Port or Parallel Port To disable either of the serial ports or the parallel port: Turn on the workstation. When the cursor appears in the upper-right corner of the screen, press F10. NOTE: The cursor displays in the upper-right corner of the screen for approximately two seconds.

  • Page 63: Enabling Quicklock/Quickblank

    Enabling QuickLock/QuickBlank QuickLock and QuickBlank are enabled through Security Management in Computer Setup. These features allow you to: Disable the keyboard and mouse interface (QuickLock) Blank the screen from within an application (QuickBlank) NOTE: To re-enable the keyboard and mouse interface and access the application, you must enter the Power-On Password that you established in Security Management.
  • Page 64 Check the function desired by clicking in the appropriate box. Save the configuration and exit the utility. For more information about the various screen and configuration options, See Chapter 2. Disabling the Keyboard and Mouse Interface Once in an application, enter the QuickLock key combination (Ctrl+Alt+L). The keyboard and mouse (or other input device connected to the mouse connector) are disabled.

  • Page 65: Smart Cover Sensor

    Smart Cover Sensor Smart Cover Sensor is a combination of hardware and software technologies that can alert you when the workstation cover has been removed. The following table describes three levels of protection. Level Level 0 Disabled Level 1 Notify User Level 2 Setup Password The following elements determine the behavior of the Smart Cover Sensor:...

  • Page 66: Cable Lock Provision

    Cable Lock Provision The cable lock provision consists of a two-piece security bracket. The bottom part of the bracket is attached to the workstation with a screw; the top part of the bracket covers the screw and prevents its removal. NOTE: The security bracket can be used with a padlock to inhibit access to the interior of the workstation, which prevents unwanted configuration...
  • Page 67 Insert the tab on bracket A into the notch on the rear of the workstation until the bracket is positioned flat against the workstation cover. Align the hole on the flat portion of bracket A with the screw hole on the workstation cover.
  • Page 68 Place bracket B over bracket A to cover the retaining screw. Install a padlock (not provided) through bracket A to inhibit access to the interior of the workstation. Or, to inhibit access to the interior of the workstation and secure the workstation to a fixed object, install a cable lock (not shown).

  • Page 69: Intelligent Manageability

    Chapter 4 Intelligent Manageability Your workstation is equipped with the following Intelligent Manageability components: Configuration Management Asset Management Compaq Insight Manager and Insight Management Agents Configuration Management Configuration Management features include: ROM Flash Local Remote FailSafe Boot Block ROM Remote Security Management Remote Wakeup and Remote Shutdown Establishing Power Management Settings Enhanced Compaq Support Software CD kit and Compaq website...

  • Page 70: Rom Flash

    ROM Flash Your workstation comes with reprogrammable flash ROM (Read Only Memory). By establishing a Setup Password in Security Management, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure workstation operating integrity. Should you need or want to upgrade your ROM, you may: Order an upgraded ROMPaq diskette from Compaq.
  • Page 71 Remote ROM Flash Remote ROM Flash allows the system administrator to upgrade the ROM safely on remote workstations, directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple workstations, results in a consistent deployment of and greater control over workstation ROM images over the network.

  • Page 72: Failsafe Boot Block Rom

    FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on.
  • Page 73 Figure 4-1. Keyboard lights The following table lists the various keyboard light combinations, as well as the meaning and action associated with each combination. Keyboard Lights Caps Scroll Lock Lock Lock Table 4-1 Meaning and Required Action System requires Setup Password. Enter the Setup Password.

  • Page 74: Remote Security Management

    Keyboard Lights Caps Lock Lock Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote workstations, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple workstations, results in consistent deployment of and greater control over workstation security parameters over the network.

  • Page 75: Remote Wakeup And Remote Shutdown

    Remote Security Management is performed in two stages: System administrator uses the Remote Management Setup software on a centralized management console to define the security parameters. System administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq Workstation personal workstations.

  • Page 76: Establishing Power Management Settings

    NOTE: Disable monitor timeouts in Computer Setup first, then establish the settings in Windows NT to avoid potential conflicts. Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right-click on the Windows NT desktop, then choose Properties.
  • Page 77 Enhanced Compaq Support Software CD Kit and Compaq Website Compaq engineers rigorously test and debug software developed by Compaq and third-party suppliers. They develop operating-system specific support software, to ensure the highest level of performance, compatibility, and reliability for Compaq workstations. When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system.
  • Page 78 If you choose to purchase the Compaq Support Software CD kit, you have two options: You can purchase a single CD-ROM kit that gives you one-time access to the latest support software. You can purchase a yearly subscription that delivers up to 12 monthly CD-ROMs.

  • Page 79: Asset Management

    Asset Management Compaq Diagnostics for Windows NT Compaq Diagnostics for Windows NT is a component of Intelligent Manageability that allows you to view: System overview Asset Control information Input devices Communications ports Storage devices Graphics information Memory configuration Security Management settings System Health Operating system Windows version...
  • Page 80 Using Compaq Diagnostics for Windows NT To use Compaq Diagnostics for Windows NT: Double-click the Compaq Diagnostics for Windows NT icon located in the Control Panel. The screen displays an overview of the computer hardware and software. For specific hardware and software information, select a category from the Category menu or from the toolbar.

  • Page 81: Compaq Insight Manager And Insight Management Agents

    Compaq Insight Manager and Insight Management Agents Using the industry-standard Simple Network Management Protocol (SNMP) found in Windows NT Workstation, Compaq has continued the migration of management tools from servers to desktops by enhancing Compaq Insight Manager. Compaq Insight Manager allows the LAN administrator to remotely view asset control data, configuration data, memory change alerts, NIC performance data, and contact information.

  • Page 82: Network Communications

    Chapter 5 Network Communications This chapter provides information about networks and the hardware connectors and software device drivers that allow you to access a network. Once your network connection is active, you can share resources such as a printer, exchange information from device to device, and run common software programs.

  • Page 83: Identifying The Ethernet Connectors

    Identifying the Ethernet Connectors The following Ethernet connectors are located on the rear panel of the workstation: RJ-45 (8-pin) connector  BNC (thin-coax cable) connector  Figure 5-1. Identifying the Ethernet connectors WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications/ telephone connectors into the network interface controller (NIC) receptacles.

  • Page 84: Connecting To An Ethernet Network

    Connecting to an Ethernet Network Two types of network connectors are included on your workstation. Each type requires different equipment and installation procedures as explained in the following sections. IMPORTANT: RJ-45 and BNC connectors simultaneously. Attaching a Network Cable to the RJ-45 Connector To connect a network cable to the RJ-45 connector: Insert one end of the network cable into the main network connection.

  • Page 85: Attaching A Network Cable To The Bnc Connector

    Attaching a Network Cable to the BNC Connector Workstations networked via a BNC connection are daisy-chained. Depending on where each workstation falls within the chain sequence, the procedures for connecting them differ. The following figure illustrates the chaining process. Each workstation in the sequence is connected to its nearest neighbor using a “T”...

  • Page 86: Installing The Network Drivers

    Installing the Network Drivers The device drivers in the network software enable the workstation to communicate with the network. For information about installing drivers, operating systems, and other support software, see the Software Installation Guide included with your workstation. Changing the Default Configuration To change the default configuration settings, run the Setup utility.

  • Page 87: Cd-Rom Drive And Premiersound Audio System

    Chapter 6 CD-ROM Drive and PremierSound Audio System Your workstation includes a 24X Max CD-ROM drive (IDE) and a PremierSound Audio System. The CD-ROM drive is a random-access, read- only storage device capable of retrieving data from a removable compact disc. The PremierSound Audio System provides sound capabilities for increased productivity in the Microsoft Windows NT operating environment.

  • Page 88: Using Cd-Rom Software

    The drive performs a diagnostic check and automatically begins reading the table of contents (TOC). The busy indicator turns amber while the drive reads the TOC. NOTE: The compact disc is automatically ejected if the disc is upside down or if any other condition prevents the drive from reading the disc. When the busy indicator turns green, the drive is ready to receive commands and data may be retrieved from the disc.

  • Page 89: Using Audio Compact Discs

    Have you connected any special devices this program requires, such as a joystick? Do you have the required information (such as serial number) available to answer any questions during the setup program? Using Audio Compact Discs To play an audio CD, follow these steps: Select Programs from the Start button.

  • Page 90: Premiersound Audio System

    Avoid using any type of solvent, such as alcohol or benzene, which may damage the finish. If any object or liquid falls into the slot, immediately unplug the workstation and have it checked by an authorized Compaq service provider. PremierSound Audio System The PremierSound audio system included on your workstation allows you to integrate voice messages and music directly into your files.

  • Page 91: Hardware Upgrade Preparations

    Chapter 7 Hardware Upgrade Preparations This chapter explains how to access the workstation and to prepare for the installation of optional hardware upgrades. Information about reconfiguring the workstation is also discussed to ensure that newly installed components are recognized by your system. This chapter also identifies all internal components. To install the following upgrades, see the related chapter.

  • Page 92: Installation Sequence

    Installation Sequence Below is an overview of the installation and configuration sequence. Follow this sequence of steps to ensure the proper installation of any optional equipment. Before you begin, observe the following precautions: If the workstation is already on, turn it off and disconnect the power cord from the wall outlet.

  • Page 93: Reconfiguring The Workstation

    Turn on the monitor, workstation, and any devices you want to test. Reconfigure the workstation, if necessary. Refer to Chapter 2 for instructions. Test the workstation (optional) using the TEST utility. Reconfiguring the Workstation System configuration is the process of specifying the devices and programs that make up a system.

  • Page 94: Removing The Workstation Cover

    Removing the Workstation Cover To install optional components, you must remove the workstation cover to gain access to the drive positions or expansion slots you want to use. To remove the workstation cover: Turn off the workstation and any external devices. Disconnect the power cord from the electrical outlet.
  • Page 95 Rotate the back of the workstation cover up and remove the front lip of the cover from under the front bezel to remove the cover. NOTE: The hood labels located on the underside of the workstation cover provide information on changing switch settings, and installing additional DIMMs or expansion boards.

  • Page 96: Removing The Front Bezel

    Removing the Front Bezel To install optional drives, remove the front bezel to gain access to the slide-out drive cage. To remove the front bezel: Turn off the workstation and any external devices. Disconnect the power cord from the electrical outlet. Remove the workstation cover.
  • Page 97 Pull the front bezel straight off the chassis. Figure 7-4. Removing the front bezel Compaq Professional Workstation 5100 Reference Guide...

  • Page 98: Identifying Internal Components

    Identifying Internal Components The following illustration and table identify the internal components of your workstation. Figure 7-5. Identifying internal components Ref. Table 7-1 Internal Components Component System Board Tray Speaker Baffle Expansion Board Cage PCI/ISA Slots Smart Cover Sensor Power Supply Drive Cage EMI Shield...

  • Page 99: Removing The Emi Shield

    Removing the EMI Shield If you are installing a drive in the slot below the CD-ROM drive, you will need to remove the EMI shield first. Remove the two screws that connect the EMI shield to the drive cage. IMPORTANT: Do not remove the guide screws. They are for alignment only. Slide the EMI shield out of the drive slot.

  • Page 100: Extending The Drive Cage

    Extending the Drive Cage The slide-out drive cage allows access to all drive positions for easy installation of additional drives, with no drive rails or brackets required. With the drive cage slightly extended from the chassis, you can easily connect the drive power and signal cables.

  • Page 101: Removing The Speaker And Baffle

    Remove the screws securing the drive cage to the front of the workstation chassis. Grasp the front of the drive cage, then slide the drive cage out of the chassis about 4 inches (10 cm). Figure 7-7. Extending the drive cage Removing the Speaker and Baffle Your workstation comes with an integrated/ported audio speaker and baffle that take advantage of the PremierSound audio system.
  • Page 102 Remove the four T-10 torx screws securing the front of the speaker to the chassis. Remove the T-10 torx screw from the rear of the speaker baffle. Figure 7-8. Removing the speaker and baffle Disconnect the speaker cable from the system board. Lift the assembly from the chassis.

  • Page 103: Removing The Expansion Board Cage

    Removing the Expansion Board Cage The removable expansion board cage allows quick removal of expansion boards, without disconnecting the cables attached to the connectors on the boards, and without the use of tools. With the expansion board cage removed from the chassis, you can easily access the system board. To remove the expansion board cage: Turn off the workstation and any external devices.

  • Page 104: Important Guidelines For Expansion Board Cage Replacement

    Important Guidelines for Expansion Board Cage Replacement To replace the expansion board cage, you MUST follow these steps: Grasp the cage and insert it into the connector on the system board. Make sure it is fully seated in the connector. Plug in the power cord, but DO NOT turn on the power switch.

  • Page 105: Removing The System Board Tray

    Removing the System Board Tray The slide-out system board tray allows you to quickly remove the system board without using tools. To remove the system board tray: Turn off the workstation and any external devices. Disconnect the power cord from the electrical outlet. Remove the workstation cover.

  • Page 106: Identifying System Board Components

    Identifying System Board Components The following illustration and table identify the system board components of your workstation. Figure 7-12. Identifying system board components...
  • Page 107 Table 7-2 System Board Components Ref. DIMM Slots 1-4 Secondary Processor Slot (Terminator board installed in slot in single-processor system) Processor Power Module (for Primary Processor) Primary Processor DIMM Slots 5-8 Processor Power Module Slot (for Secondary Processor) IDE Connector SCSI Connector Diskette Drive Connector Power Connector...

  • Page 108: Memory Upgrades

    Chapter 8 Memory Upgrades This chapter explains how to install additional memory and illustrates the best physical configurations when installing memory. For information on preparing the workstation for upgrades, see Chapter 7. Installing Additional Memory Your workstation supports 60-ns ECC, EDO buffered dual inline memory modules (DIMMs).
  • Page 109 Memory Upgrades The following figure illustrates the physical location of all DIMM slots and the corresponding table provides the proper configuration when installing DIMM pairs. IMPORTANT: Guidelines for DIMM Installation” in the following section. Figure 8-1. Overview of DIMM slots Before installing additional DIMMs, read “Important Group A Group B...
  • Page 110 DIMM Slot Configurations (Slots 1-4) DIMM Pair Installation 1st pair 2nd pair 3rd pair 4th pair X = Pair being installed O = Existing Pair (previously installed) The table illustrates a progressive installation of DIMMs that ensures optimal system performance. Based on this example, DIMM pairs are installed as follows: The first pair of DIMMs in slots 1 and 3 (Group A) The second pair of DIMMs in slots 5 and 7 (Group B)

  • Page 111: Important Guidelines For Dimm Installation

    Memory Upgrades Important Guidelines for DIMM Installation When installing DIMMs, you MUST follow these guidelines: Use only 16-, 32-, 64-, 128-, or 256-MB, ECC, EDO-buffered DIMMs. DIMMs should be 60-ns. The workstation will support DIMMs with a speed of 50-ns, however, it is recommended that only 60-ns DIMMs are installed.

  • Page 112: Installing Dimm Modules

    Installing DIMM Modules CAUTION: touch any of the contacts. Doing so may damage the module. CAUTION: components of the workstation or optional boards. Before beginning these procedures, make sure that you are discharged of static electricity by briefly touching a grounded metal object. See Appendix D, “Electrostatic Discharge,”...
  • Page 113 Memory Upgrades Position the memory module board, making sure that the two gaps between the contacts are in alignment with the two spaces in the socket. Press down on both ends of the module simultaneously to seat it in the socket.

  • Page 114: Removing Dimm Modules

    Removing DIMM Modules To remove a memory module: Turn off the workstation. Disconnect the power cord from the electrical outlet. Remove the workstation cover. Disconnect all cables from the system board. Remove the following components: expansion board cage system board tray Press outward on both latches time.
  • Page 115 Memory Upgrades 10. Reconnect the cables to the system board. 11. Reassemble the workstation. IMPORTANT: Guidelines for Expansion Board Cage Replacement” in Chapter 7. 12. Test the system (optional) using the Computer Checkup (TEST) utility. See Chapter 2 for instructions. Prior to replacing the expansion board cage, read “Important...

  • Page 116: Drives

    Chapter 9 Drives This chapter explains how to install additional hard drives, CD-ROM drives, tape drives, diskette drives, and PD-CD drives. This chapter also provides guidelines for installing SCSI devices. For information on preparing the workstation for upgrades, see Chapter 7. Installing Additional Drives The Compaq Professional Workstation 5100 supports up to five drive bays: Bay 1—supports a third-height device.

  • Page 117: Removing A Blank Drive Bezel

    Drives Figure 9-1. Identifying drive configurations Removing a Blank Drive Bezel To remove a blank drive bezel: Turn off the workstation. Disconnect the power cord from the electrical outlet. Remove the workstation cover and front bezel. Press in on the tab drive bezel .

  • Page 118: Installing A 9.1-Gb Hard Drive

    Figure 9-2. Removing a drive bezel Installing a 9.1-GB Hard Drive The 9.1-GB (1.6”) Wide-Ultra SCSI hard drive ships standard on some models and is optional on others. The 9.1-GB hard drive must be installed in Bay 5 only. Bay 5 is an internal bay (bracket) located to the right of the drive cage. To install a 9.1-GB (1.6”) hard drive: Turn off the workstation Disconnect the power cord from the electrical outlet.
  • Page 119 Drives Loosen the screw securing the hard drive bracket to the chassis . Slide the bracket back towards the rear of the workstation, then remove the bracket . Figure 9-3. Removing the hard drive bracket (Bay 5) Place the hard drive in the bracket. Secure the hard drive with the four screws provided.
  • Page 120 Install the hard drive/bracket by sliding it towards the front of the workstation . Make sure to engage the tab on the back of the bracket with the slot provided on the side of the drive cage. Secure the hard drive/bracket assembly to the drive cage with the screw provided .

  • Page 121: Installing An Optional Cd-Rom, Pd-Cd, Or Tape Drive

    Drives 10. Connect the drive power and signal cables to the back of the drive. Figure 9-6. Connecting the signal and power cables to the 9.1-GB hard drive 11. Replace the workstation cover. 12. Reconfigure the workstation. See Chapter 2 for instructions. Installing an Optional CD-ROM, PD-CD, or Tape Drive To install an optional CD-ROM, PD-CD, or tape drive:...
  • Page 122 Remove the following components: workstation cover front bezel EMI shield Install the guide screw into the first screw hole on the left-hand side of the drive. NOTE: Some options use M3 metric thread hardware. Extra guide screws are provided on the front of the chassis, behind the front bezel. The Compaq- supplied metric screws are black.
  • Page 123 Drives Connect the drive power and signal cables. NOTE: You may need to extend the drive cage slightly from the chassis in order to connect the cables. Figure 9-8. Connecting the signal and power cables CAUTION: Do not route cables near the intake of the power supply.

  • Page 124: Installing A 3.5-Inch Drive In A 5.25-Inch Drive Bay

    If you are installing a CD-ROM or PD-CD drive connect the audio cable. Be sure to connect the other end of the audio cable to the system board. Figure 9-9. Connecting the audio cable Remove the blank drive bezel from the inside of the front bezel. 10.
  • Page 125 9-10 Drives Place the 3.5-inch drive in the 5.25-inch bracket and secure the drive to the bracket with the screws provided. Figure 9-10. Attaching a 3.5-inch drive to the 5.25-inch bracket Install the guide screw into the first screw hole on the left-hand side of the bracket.
  • Page 126 Insert the 3.5-inch drive/5.25-inch bracket assembly into the desired bay making sure the guide screw lines up with the guide slot in the drive cage. Secure the bracket assembly to the side of the drive cage with the two screws provided. (If a hard drive is installed in Bay 5, you must remove the hard drive/bracket assembly in order to access the two screw holes.) Figure 9-11.
  • Page 127 9-12 Drives Connect the drive power and signal cables. NOTE: You may need to extend the drive cage slightly from the chassis in order to connect the cables. Figure 9-12. Connecting the drive cables Remove the blank drive bezel from the inside of the front bezel, if necessary.

  • Page 128: Installing Optional Scsi Devices

    Installing Optional SCSI Devices Aside from the internal SCSI hard drive preinstalled on your workstation, you can install additional high-performance SCSI devices using the external SCSI connector located on the rear panel of the workstation. Important Guidelines for Installing Optional SCSI Devices If you are installing additional SCSI devices, you MUST adhere to the following guidelines: To preserve data integrity, do not install more than seven SCSI devices...

  • Page 129: Using The Scsi Cable

    9-14 Drives SCSI devices may not have terminating jumpers on the device. Termination on these devices must be achieved with terminated cable. Turn on an external SCSI device before turning on power to the workstation. This enables the system board controller to recognize the external SCSI device and automatically reset.

  • Page 130: Installing A Scsi Device

    Installing a SCSI Device Before you install a SCSI device: Verify the SCSI ID of the drive and, if necessary, set the SCSI ID to a new number. Be sure that each SCSI device on the SCSI chain has a unique SCSI ID number.

  • Page 131: Expansion Boards

    Chapter 10 Expansion Boards This chapter provides instructions for installing PCI and ISA expansion boards, including graphics controllers. For more complete information on graphics controllers, see Chapter 11. For information on preparing the workstation for upgrades, see Chapter 7. Installing an Expansion Board Your workstation contains six expansion slots, five of which are available at any one time.
  • Page 132 10-2 Expansion Boards Ref. *Slots 3 and 4 are shared. They cannot be used simultaneously. Table 10-1 PCI/ISA Slots Component PCI (Peripheral Component Interconnect) expansion slot PCI (Peripheral Component Interconnect) expansion slot PCI (Peripheral Component Interconnect) expansion slot ISA (Industry Standard Architecture) expansion slot PCI (Peripheral Component Interconnect) expansion slot ISA (Industry Standard Architecture) expansion slot...

  • Page 133: Removing An Expansion Slot Cover

    Removing an Expansion Slot Cover To remove an expansion slot cover: Remove the expansion board cage from the workstation chassis. Locate the correct vacant slot in the expansion board cage. Remove the screw at the side of the expansion slot, then remove the expansion slot cover from the slot.

  • Page 134: Installing An Expansion Slot Cover

    10-4 Expansion Boards Installing an Expansion Slot Cover To install an expansion slot cover: Slide the expansion slot cover into place over the slot opening. Install the screw at the side of the expansion slot to secure the slot cover. Installing a PCI or ISA Board NOTE: These procedures can also be used for installing a graphics controller.
  • Page 135 Replace the screw at the side of the expansion slot. IMPORTANT: If you have just installed a full height ISA board, you must remove the speaker and baffle assembly prior to replacing the expansion board cage. For instructions on removing the assembly, see “Removing the Speaker and Baffle”...

  • Page 136: Removing A Pci Or Isa Board

    10-6 Expansion Boards Removing a PCI or ISA Board To remove a PCI or ISA board: IMPORTANT: the speaker and baffle assembly prior to removing the expansion board cage. For instructions on removing the assembly, see “Removing the Speaker and Baffle”...
  • Page 137 Store the board in antistatic packaging. Install an expansion slot cover over the open slot. If necessary, replace the speaker and baffle assembly and reconnect the speaker cable to the system board. Reassemble the workstation. IMPORTANT: Before replacing the expansion board cage, read “Important Guidelines for Expansion Board Cage Replacement”...

  • Page 138: Graphics Controllers

    Chapter 11 Graphics Controllers Overview The purpose of a graphics controller is to generate and send the graphics signal to the monitor. The quality of the picture you see depends on the resolution of your monitor and the number of colors that the graphics controller can display. High-resolution graphics with many colors requires that the graphics controller have its own memory.

  • Page 139: Multi-Monitor Support

    Multi-Monitor Support Depending on the graphics controller installed, your workstation can support multiple monitors. The following table illustrates the configurations required for multiple monitor support. Configurations for Multi-Monitor Support Graphics Controller MGA Millennium II MVP Workstation MVP Workstation + Daughter Card GLoria Synergy GLoria-XL 3D NOTE:...

  • Page 140: Mga Millennium Ii Graphics Controller

    Workstation models that ship with an MVP Workstation graphics controller include a four-port splitter cable for connecting multiple monitors and the Mediator utility which is preinstalled on your workstation or installed automatically during the SmartStart process. Mediator allows you to use multiple monitors and control the position of dialog boxes and application windows.

  • Page 141: Resolutions And Color Support

    Resolutions and Color Support Resolutions 1800 x 1440 1920 x 1200 1920 x 1080 1920 x 1034 I* 1600 x 1200 1600 x 1024 1280 x 1024 1152 x 864 1024 x 768 800 x 600 640 x 480 I* = interlaced screen mode Table 11-2 Maximum Color Support MGA Millennium II...
  • Page 142 Maximum Color Support MGA Millennium II Double Buffer Mode, 32-Bit Z Buffer Resolutions 4 MB 1800 x 1440 1920 x 1200 1920 x 1080 1920 x 1034 I* 1600 x 1200 1600 x 1024 1280 x 1024 1152 x 864 1024 x 768 800 x 600 65,536...
  • Page 143 Maximum Color Support MGA Millennium II Single Buffer Mode Resolutions 4 MB 1800 x 1440 1920 x 1200 1920 x 1080 65,536 1920 x 1034 I* 65,536 1600 x 1200 65,536 1600 x 1024 65,536 16,777,216 1280 x 1024 16,777,216 1152 x 864 16,777,216 1024 x 768...

  • Page 144: Mvp Workstation Graphics Controller

    MVP Workstation Graphics Controller The MVP Workstation graphics controller offers the following features: 64-bit graphics engine Standard 4-MB per port of integrated EDO DRAM Multiple monitor support (up to 2 monitors per controller), expandable to a maximum of 4 monitors by installing the optional daughter card controller The Mediator utility allows you to designate the placement of an application or window on a particular monitor.
  • Page 145 Connect the male end of the cable of the workstation. Tighten the screws to secure the cable. Plug the 15-pin connectors “A” and “B” into your monitors. (Plug “A” into the monitor you want to designate as monitor 1, then plug “B” into the second monitor.) NOTE: If you install the optional daughter card, you can connect “C”...

  • Page 146: Installing The Daughter Card Upgrade Or An Additional Graphics Controller

    Installing the Daughter Card Upgrade or an Additional Graphics Controller The MVP Workstation graphics controller supports up to 2 monitors. With the daughter card installed, your system supports up to 4 monitors. Some workstation models ship with both the MVP Workstation graphics controller and the daughter card installed.

  • Page 147: Resolutions And Color Support

    Resolutions and Color Support Resolutions 640 x 480 800 x 600 1024 x 768 1152 x 864 1280 x 1024 1600 x 1200 Table 11-5 Supported Resolutions Per Monitor MVP Workstation Graphics Controller Colors 65,536 65,536 65,536 65,536 16,777,216 16,777,216 16,777,216...

  • Page 148: Gloria Synergy Graphics Controller

    GLoria Synergy Graphics Controller The GLoria Synergy graphics controller offers the following key features: 8 MB SGRAM High resolution 2D and 3D graphics Single monitor support, expandable to multiple monitor support by installing additional controllers Single-buffer and double-buffer (16-bit Z buffer) resolution modes Installing an Additional Controller The GLoria Synergy graphics controller installed on your workstation provides single-monitor support.

  • Page 149: Resolutions And Color Support

    Resolutions and Color Support Resolutions 1920 x 1200 1920 x 1080 1600 x 1280 1600 x 1200 1600 x 1000 1536 x 1152 1280 x 1024 1152 x 864 1024 x 768 800 x 600 640 x 480 Table 11-6 Maximum Color Support GLoria Synergy Maximum Colors...

  • Page 150: Gloria-Xl 3D Graphics Controller

    GLoria-XL 3D Graphics Controller The GLoria-XL 3D graphics controller offers the following features: Standard 16 MB of VRAM for display memory Standard 24 MB of DRAM for Z-buffer and texture buffer, upgradable to 40 MB Upgrading Memory To install a memory upgrade module on the GLoria-XL 3D graphics controller, refer to the documentation included with the memory upgrade kit.

  • Page 151: Resolution And Color Support

    Resolution and Color Support Resolution 1920 x 1200 1920 x 1080 1600 x 1280 1600 x 1200 1280 x 1024 1152 x 864 1024 x 768 800 x 600 Table 11-7 Supported Resolutions GLoria-XL 3D Graphics Controller Maximum Color Support Single Buffer 32,768 16,777,216...

  • Page 152: Fire Gl 4000 Graphics Controller

    Fire GL 4000 Graphics Controller The Fire GL 4000 graphics controller offers the following key features: RealImage Graphics Technology from Evans & Sutherland CIRRUS Logic 5446 VGA controller with 1 MB DRAM Connector and support for stereographics display Standard 15-MB 3D-RAM (frame buffer and Z-buffer) Standard 16-MB CDRAM texture buffer memory Resolutions and Color Support Resolution...

  • Page 153: Installing An Additional Processor

    Chapter 12 Processors This chapter explains how to install an additional processor and how to upgrade an existing processor. For information on preparing the workstation for upgrades, see Chapter 7. Installing an Additional Processor If your workstation shipped with a single processor installed, you can upgrade to a multi-processor system by installing a second Intel Pentium II processor of the same speed and type in the secondary processor slot.
  • Page 154 12-2 Processors Remove the terminator board by pulling it parallel to the system board. NOTE: revert back to a single processor system or temporarily remove the second processor, you would need to reinstall the terminator board. Figure 12-1. Removing the terminator board Store the terminator board for future use.
  • Page 155 12-3 Install the Processor Power Module into the socket. Figure 12-2. Installing the Processor Power Module Compaq Professional Workstation 5100 Reference Guide...
  • Page 156 12-4 Processors Install the Pentium II processor/heatsink assembly keeping it parallel to the system board. Figure 12-3. Installing a second processor/heatsink assembly CAUTION: When installing the Pentium II processor, DO NOT touch the connector pins on the processor. Bent connector pins could result in damage to the system board.
  • Page 157 Place the heatsink bridge (included in the processor upgrade kit) on top of, and between, the primary and secondary processors. Figure 12-4. Attaching the heatsink bridge NOTE: Hook ends over the outside of the heatsink fins. Reassemble the workstation. IMPORTANT: Prior to replacing the expansion board cage, read “Important Guidelines for Expansion Board Cage Replacement”...

  • Page 158: Upgrading The Processor

    12-6 Processors Upgrading the Processor To upgrade the processor, follow the installation procedures included with the processor upgrade kit.

  • Page 159: Troubleshooting

    Chapter 13 Troubleshooting This chapter provides information on how to identify and correct some common disk, display, memory, network, SCSI, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix D, “POST Error Messages,” for an explanation of specific messages that may display during the Power-On Self-Test (POST) at startup.
  • Page 160 13-2 Troubleshooting Be sure that all the needed device drivers have been installed (for example, if you are using a mouse, you need a mouse device driver). Ensure that all printer drivers have been installed for each application. Take out all diskettes from the diskette drives before you turn on your system.

  • Page 161: Troubleshooting Common Problems

    Troubleshooting Common Problems Although your workstation is configured for your particular hardware and software, problems you encounter while working may not be unique. Eliminating the typical problems described in this section may save you time and money. If you do have a problem with your workstation, consider the problems and possible solutions outlined in the following series of tables.
  • Page 162 Minor Problems continued Problem Workstation doesn't RTC (real-time clock) battery automatically display the may need to be replaced. date and time Battery life is approximately 5 years. Workstation does not Speaker cable is not properly beep during the power-on attached. self-test (POST) Speaker volume is turned down.
  • Page 163 Minor Problems continued Problem Workstation powered off The unit temperature was automatically. exceeded. The fan may be blocked. Possible Cause Possible Solution 1. Unit is in an exceedingly hot environment. Let it cool down. 2. Make sure internal cables are routed in front of the intake of the power supply.

  • Page 164: Diskette Drive Problems

    Diskette Drive Problems Diskette drive light stays on. Diskette drive cannot write to a diskette. Table 13-2 Solving Diskette Drive Problems Possible Cause Diskette is damaged. Diskette is incorrectly inserted. Drive button is not pushed Software program is damaged. Drive cable is not properly connected.
  • Page 165 Solving Diskette Drive Problems Problem A problem has occurred The directory structure is with a disk transaction bad, or there is a problem with a file. Diskette drive cannot Diskette is not formatted. read a diskette You are using the wrong diskette type for the drive type.

  • Page 166: Display Problems

    Display Problems Problem Blank screen Table 13-3 Solving Display Problems Possible Cause Monitor is not turned on and the monitor light is not on. The cable connections are not correct. The QuickBlank feature has been enabled through Computer Setup. The energy saver feature has been enabled.
  • Page 167 Solving Display Problems continued Problem Monitor does not function Monitor without energy saver properly when used with capabilities is being used energy saver features with energy saver features enabled. Blurry display or If the graphics controller was requested resolution upgraded, the correct display cannot be set.

  • Page 168: Audio Problems

    Solving Display Problems Problem Video colors are wrong Audio Problems Problem Sound does not come out of the speaker Sound does not come through the headphones continued Possible Cause This indicates that either the cabling or monitor impedance is incorrect. Table 13-4 Solving Audio Problems Possible Cause...

  • Page 169: Printer Problems

    Printer Problems Problem Printer will not print. Printer will not turn on. Printer prints garbled information. Printer is offline. Table 13-5 Solving Printer Problems Possible Cause Printer is not turned on and online. The correct printer drivers for your application are not installed.

  • Page 170: Hardware Installation Problems

    Hardware Installation Problems Problem A new device is not recognized as part of the system Table 13-6 Solving Hardware Problems Possible Cause Computer Setup or the SCSI software utility has not been run to configure the new device. Cable(s) of new external device are loose or power cables are unplugged.

  • Page 171: Network Problems

    Network Problems Problem Setup utility does not detect a network controller. Setup utility reports unprogrammed EEPROM. Table 13-7 Solving Network Problems Possible Cause Possible I/O address conflict with another expansion board. Possible I/O address conflict with another expansion board. The network controller is defective.
  • Page 172 Solving Network Problems continued Problem Network drivers are not loaded. Diagnostics reports a Possible I/O address conflict failure. with another expansion board. The cable is not securely connected. The cable is attached to the incorrect connector. Possible Cause Possible Solution Boot the workstation without the network drivers, using a system...
  • Page 173 Solving Network Problems continued Problem There is a problem with the cable or a device at the other end of the cable. The network controller is defective. Network controller interrupt overlaps the interrupt of an expansion board. Diagnostics passes, but Network drivers are not the workstation does not loaded, or driver parameters...
  • Page 174 Solving Network Problems continued Problem Network controller Network drivers are not stopped working when an loaded, or driver parameters expansion board was do not match current added to the workstation. configuration. The cable is not securely connected. Network controller interrupt overlaps the interrupt of an expansion board.
  • Page 175 Solving Network Problems continued Problem Network controller The files containing the stopped working without network drivers are apparent cause. corrupted. The cable is not securely connected. The network controller is defective. Possible Cause Possible Solution Reinstall the network drivers using your Compaq SmartStart for Workstations CD.

  • Page 176: Memory Problems

    Memory Problems Problem Out of Memory error Memory count during POST is wrong Insufficient memory error during operation Table 13-8 Solving Memory Problems Possible Cause Memory configuration may not be set up correctly. You have run out of memory to run the application. The memory modules may not be installed correctly.

  • Page 177: Cd-Rom Drive Problems

    CD-ROM Drive Problems Problem System will not boot from CD-ROM drive. Data read from CD-ROM drive is inconsistent or drive cannot read data CD-ROM devices are not detected, driver is not loaded. Table 13-9 Solving CD-ROM Drive Problems Possible Cause The CD-ROM boot is not enabled through the Setup utility.

  • Page 178: Regulatory Compliance Notices

    Appendix A Regulatory Compliance Notices Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.

  • Page 179: Class B Equipment

    Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 180: Declaration Of Conformity For Products Marked With Fcc Logo, United States Only

    Declaration of Conformity for Products Marked with FCC Logo, United States Only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 181: Class B Equipment

    Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. European Union Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community.

  • Page 182: Taiwanese Notice

    Taiwanese Notice Laser Devices The CD-ROM drive contains a laser device. All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.

  • Page 183: Compliance With International Regulations

    Compliance with International Regulations All Compaq systems equipped with CD-ROM drives comply with appropriate safety standards including IEC 825. Laser Product Label The following label or equivalent is located on the surface of your CD-ROM drive. Laser Information Laser Type Wave Length Divergence Angle Output Power...

  • Page 184: Battery Replacement Notice

    Battery Replacement Notice Your computer is provided with a lithium battery powered Real-Time Clock circuit. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by a Compaq Authorized Service Provider using the Compaq spare designated for this product.

  • Page 185: Electrostatic Discharge

    Appendix B Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
  • Page 186 Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an Authorized Compaq Reseller install the part. NOTE: For more information on static electricity, or assistance with product installation, contact your Authorized Compaq Reseller.

  • Page 187: Power Cord Set Requirements

    Appendix C Power Cord Set Requirements The power cord set meets the requirements for use in the country where you purchased your equipment. The voltage selection switch allows you to select the appropriate line voltage for your server. Power cord sets for use in other countries must meet the requirements of the country where you use the server.
  • Page 188 Country-Specific Requirements Use the following table to identify the appropriate accredited agency in your country. Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Switzerland United Kingdom United States Notes: 1. Flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

  • Page 189: Post Error Messages

    Appendix D POST Error Messages Error Messages This appendix lists the error codes that you may encounter during the Power- On Self-Test (POST) or after restarting the workstation, the probable source of the problem, and what steps you can take to resolve the error condition. Error Code 101-ROM Error 101-Option ROM...
  • Page 190 POST Error Messages and Codes Probable Source Error Code 172-1 Configuration NVRAM Configuration Nonvolatile Memory error Invalid 201-Memory Error RAM failure 202-Memory Type RAM failure Mismatch 203-Memory RAM failure Address Error 205-Memory Cache memory error Error 206-Secondary Cache memory cache controller controller or RAM failure failure...
  • Page 191 POST Error Messages and Codes Probable Source Error Code 212-Failed Processor Failed processor (X is 0 or 1) 301-Keyboard Error Keyboard failure 303-Keyboard I/O keyboard Controller Error controller 304-Keyboard or Keyboard System Unit Error 40X-Parallel Port X Both external and Address Assignment internal ports are Conflict...
  • Page 192 POST Error Messages and Codes Probable Source Error Code 601-Diskette Diskette controller Controller Error circuitry 605-Diskette Mismatch in Drive Type Error drive type 611-Primary Floppy Configuration error Port Address Assign- ment Conflict 612-Secondary Configuration error Floppy Port Address Assignment Conflict 1151-System Board Configuration Error COM Port 1 Address...
  • Page 193 POST Error Messages and Codes Probable Source Error Code 1611-Fan failure The fan is not detected operating properly. 1720-IntelliSafe Hard IDE hard drive(s) Drive Detects Imminent Failure 1720-SMART Hard SCSI hard drive(s) Drive Detects Imminent Failure 1771-Primary Disk IDE configuration Port Address Assignment Conflict 1772-Secondary...
  • Page 194 POST Error Messages and Codes Error Code 1793-Secondary An error has been detected with Controller or Disk the CD-ROM interface. Failure A Critical Error Critical failure (POST) recorded Occurred Prior to this into the wellness log. Power-Up A Collectable Single-bit ECC during POST. Memory Error Occurred Prior to this Power-Up...

  • Page 195: Installing A New Battery

    Appendix E Installing a New Battery When your workstation no longer automatically displays the correct date and time, it may mean the battery providing power to the real-time clock needs to be replaced. Battery life is usually about five years. Prior to installing the replacement battery, read the following section.

  • Page 196: Installation Procedures

    Installation Procedures The battery that came with the workstation is permanently installed on the system board. If the original battery becomes inoperative, you must install a second battery. To install the replacement battery, follow these steps: If the workstation is on, turn it off, then unplug the power cord from the wall outlet.
  • Page 197 Change the jumper from pins 6-7 Figure E-2. Changing the jumper from pins 6-7 to pins 5-6 Place the pale blue sticker included with the battery kit above the power connector on the back of the workstation Replace the expansion board cage and workstation cover. IMPORTANT: Before replacing the expansion board cage, read “Important Guidelines for Expansion Board Cage Replacement”...
  • Page 198 Appendix F External Connectors Pin Assignments The following tables provide pin assignments for each external connector on the Compaq Professional Workstation 5100. Connector and Icon (Orange) 188368bd.AI, KEYBD.EPS Connector and Icon (Green) 188368bc.AI, MOUSE.EPS Table F-1 Keyboard Table F-2 Mouse Compaq Professional Workstation 5100 Reference Guide Signal Data...
  • Page 199 Table F-3 Parallel Interface Connector and Icon 188368bf.AI, PARALLEL.EPS Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select Auto Linefeed Error Initialize Printer...

  • Page 200: Serial Interfaces

    Table F-4 Serial Interfaces Connector and Icon 188368be.AI, SERIAL.EPS 3 4 5 Table F-5 Connector Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator Signal -Data +Data Ground Compaq Professional Workstation 5100 Reference Guide...
  • Page 201 Connector and Icon 188368bg.AI, VIDEO.EPS * For DDC support (I 2 C monitors) Table F-6 Monitor Red Analog Green Analog Blue Analog Monitor ID Bit2 Ground Ground Analog Ground Analog Ground Analog Not Connected Ground Monitor ID Bit 0 Bi-directional Data (SDA)* Horizontal Sync Vertical Sync Data Clock (SCL)*...
  • Page 202 Table F-7 Ethernet RJ-45 Connector and Icon 1 3 5 7 2 4 6 8 Table F-8 Ethernet BNC Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Signal 1 (Inside) Data 2 (Outside)
  • Page 203 Table F-9 Wide-Ultra SCSI-3 Connector Connector and Icon SCSIWIDE.EPS Signal 1-16 Ground 17 - 18 TERMPWR Reserved 20 - 34 Ground -D12 -D13 -D14 -D15 -DP1 -DP0 49 - 50 Ground Signal 51 - 52 TERMPWR Reserved Ground -ATN Ground -BSY -ACK -RST...
  • Page 204 Table F-10 Line-In Audio Connector Connector and Icon Table F-11 Line-Out Audio Connector Connector and Icon Table F-12 Microphone Connector Connector and Icon (Blue) 1/8-inch Miniphone 1/8-inch Miniphone Stereo 1/8-inch Miniphone Compaq Professional Workstation 5100 Reference Guide...
  • Page 205 F-8 External Connectors Table F-13 Headphone Connector Connector and Icon Stereo 1/8-inch Miniphone...
  • Page 206 Appendix G Smart Cover Sensor Settings Sensor Settings Refer to the following table for information on switch settings, enabling or disabling the Smart Cover Sensor. The physical location of the SW1-S1 switch is illustrated on the hood labels affixed to the underside of the workstation cover.
  • Page 207 Smart Cover Sensor continued SW1-S1 Setup Setting Password Enabled Disabled Disabled Disabled Disabled Enabled Smart Cover Cover Sensor Removed Setup password Disabled Disabled Notify user Notify user Disabled Message Displayed No message displayed. No setup password required. No message displayed. No setup password required.
  • Page 208 Smart Cover Sensor continued SW1-S1 Setup Setting Password Enabled Enabled Enabled *Off Enabled Enabled Disabled Smart Cover Cover Sensor Removed Disabled Notify user Notify user Setup password Setup password Disabled Compaq Professional Workstation 5100 Reference Guide Message Displayed No message displayed.
  • Page 209 Smart Cover Sensor continued SW1-S1 Setup Setting Password **Off Disabled Disabled Disabled * Maximum security setting ** Default Setting SW1-S1 to off, enabling the setup password, and choosing the “Setup Password” option for the Smart Cover Sensor setting will provide maximum security.
  • Page 210 Index Symbols 3.5-inch drive installing in 5.25-inch bracket described 9-9 illustrated 9-10 5.25-inch drive installing described 9-6 illustrated 9-7 68- to 50-pin external SCSI adapter 9-14 About This Guide xi Asset Management, features 1-9 Audio ESS 1868 driver 6-4 pin assignments headphone connector F-8 line-in connector F-7 line-out connector F-7...
  • Page 211 CD-ROM drive continued connecting cables, illustrated inserting CD described 6-1 illustrated 6-1 installing 9-6 operating precautions 6-3 removing CD 6-2 troubleshooting 13-19 using CD-ROM software 6-2 CDs, playing audio 6-3 Codes, POST errors D-1 Color support Fire GL 4000 graphics controller 11-15 GLoria Synergy graphics controller 11-12...
  • Page 212 Diagnostics See also Configuration and diagnostics utilities. Automatic 2-5 Prompted 2-5 Quick Check 2-5 DIMMs See Memory. Diskette boot, disabling 3-13 Diskette drive bay configurations 9-1 installing in 5.25-inch drive bay described 9-9 illustrated 9-11 troubleshooting 13-6 Diskette write, disabling 3-13 Display See Monitor.
  • Page 213 Flash recovery diskette obtaining 4-4 using 4-4 Flash ROM See also ROM BIOS. See also BIOS. protecting 4-2 recovery from ROM upgrade failure 4-4 upgrading 2-9, 4-2 upgrading remotely 4-3 Four-port splitter cable connecting 11-7 illustrated 11-8 Front bezel illustrated 7-9 latches, illustrated 7-6 removing 7-6 Getting Help xiv...
  • Page 214 MVP Workstation connecting cable 11-7 features 11-7 installing additional controller 11-9 installing daughter card upgrade 11-9 multiple monitor support 11-2 supported resolutions and colors 11-10 using Mediator utility 11-3 purpose of 11-1 Grounding Methods B-1 Guidelines, important replacing DIMMs 8-4 replacing the expansion board cage 7-14 Hard drive...
  • Page 215 Keyboard lights continued Scroll Lock 4-5 Latches, front bezel 7-6 Limited Warranty 1-19 Line-in, connector pin assignments Line-out, connector pin assignments Logitech OEM MouseWare v2.3A- NT, installation information 1-19 Logon Password, described 3-1 Mediator utility, purpose and use 11-3 Memory configuration requirements 8-1 DIMM installation example 8-3 DIMM slots, illustrated 8-2...
  • Page 216 Network continued pin assignments F-5 changing configuration settings controller 5-1 installing drivers 5-5 RJ-45 connector connecting to 5-3 location of 5-2 pin assignments F-5 Token Ring 5-1 troubleshooting 13-13 Operating system BIOS runtime services 2-8 installing with SmartStart for Workstations 1-7 Parallel interface connector pin assignments F-2 disabling 3-14...
  • Page 217 Pre-Failure Warranty 1-19 Preinstalled software 1-6 PremierSound audio system, using Printer, troubleshooting 13-11 Processor installing described 12-1 illustrated 12-4 installing heatsink bridge described 12-5 installing Processor Power Module described 12-3 illustrated 12-3 upgrading 12-6 Processor Power Module installing described 12-3 illustrated 12-3 Product Safety Information xii Prompted Diagnostics 2-5...
  • Page 218 SCSI controller, support for 9-13. See also Network. SCSI devices 68- to 50-pin adapter 9-14 cabling 9-14 important installation guidelines 9-13 installing 9-13, 9-15 setting ID numbers 9-13 terminating SCSI chain 9-13 SCSI hard drives, configuration requirements 9-13 SCSI ID numbers, setting 9-13 Security bracket, installing 3-18 Security features described 3-1...
  • Page 219 System board continued removing tray described 7-15 illustrated 7-15 System configuration 7-3 Tape drive bay configurations 9-1 connecting cables, illustrated installing 9-6 Technical Support Telephone xiv Telephone Numbers xiv Terminator board removing described 12-2 illustrated 12-2 storing 12-2 TEST 2-4 Text Conventions xi Tower stand 1-5 Troubleshooting See also Power-on...

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