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Q. The camera is not recognized by mSetup or Webcam programs.
A. The camera must be in Webcam mode, not Removable Disk mode. The camera must
be connected using a standard USB cable. Confirm the cable is not defective by attaching
another USB device using the same cable. Do not use a USB hub. Try using another USB
port. Defective cables are the most common problems when the camera is not correctly
recognized by the PC.
The iCatch drivers may not be installed correctly. Disconnect the camera from the PC,
power down the PC and start over. An Internet connection is required in order to download
the drivers.
You may need to rollback or update the driver software in Device Manager.
Q. An SD card is installed, but the camera is not recognized as a removable disk.
A. If you are sure your USB cable is not defective, then it's possible that the PC USB
drivers are not working properly. DriveCleanup.exe (freeware) may be able to fix USB
corruption problems.
Q. It is not possible to eject the SD card.
A. Most likely the battery has become swollen and is wedged against the SD card holder
preventing removal of the card. Very carefully open the camera holding a finger against the
card to prevent it flying out and being lost. Replace the battery.
Q. When the camera is connected as an external disk all the files on the SD card appear
as corrupt.
A. There is a problem with your cable or the PC USB drivers are corrupt. DriveCleanup.exe
(freeware) may be able to fix USB corruption problems.
Q. The camera does not charge or does not automatically start recording when external
power is connected and the 'Auto Record External Power' parameter is set appropriately.
A. External USB power exceeds ~5.25V or is under-powered.
Q. Playback is erratic or stutters or the playback colors are psychedelic or the video
flashes, has corrupted blocks etc.
A. Always first copy the video file from the memory card to your hard drive.
•
Your PC or graphics card may not be powerful enough to playback the video
stream.
•
You may not have enough memory installed in your PC.
•
Use VLC Media Player or MPC-HC (Media Player Classic - Home Cinema).
Windows Media Player often chokes on underpowered machines.
•
Psychedelic colors may also indicate problems with the CMOS lens module. Make
sure the CMOS lens cable is correctly seated and not cracked. The lens cable is
very fragile.
Q. The camera functions normally but the video is completely black.
A. Make sure the lens cap is removed.
Q. The camera functions normally but no sound is recorded.
A. Make sure the audio has not been toggled off (see above).
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