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Dynalink DL-WME38 Faq & Troubleshooting

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Dynalink DL-WME38 | FAQ&Troubleshooting
Dynalink DL-WME38
FAQ & Troubleshooting
V1.0
1

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Summary of Contents for Dynalink DL-WME38

  • Page 1 Dynalink DL-WME38 | FAQ&Troubleshooting Dynalink DL-WME38 FAQ & Troubleshooting V1.0...
  • Page 2 How to reset DL-WME38 WiFi Router/Point to factory default settings? A factory reset will restore all the settings to default status just as you firstly got the DL-WME38. Make sure you have already backed up the configuration before using the process of reset to default to fix other issues. Factory...
  • Page 3 After that, the DL-WME38 will reboot automatically. You can see all the configurations become default status when the process is completed. In another way, you can also reset the DL-WME38 to default via WebUI or APP. For WebUI, go to System Settings > Configuration & Reset and click the Reset to Default button;...
  • Page 4 Note: If you reset the WiFi router, it would trigger entire mesh network reset, and you have to configure the mesh network from the beginning. If you only reset the WiFi point, you can configure it again through the Dynalink APP.
  • Page 5 No, it is not available. However, you can change the password to access the DL-WME38's interface. How do I change WebUI administrative password on a DL-WME38? You can go to WebUI or Advanced Setting on Dynalink APP and go to System Settings > Password & Timezone to change the password of administrative.
  • Page 6 DynalinkXDL-WME38 | FAQ&Troubleshooting How to find the hardware version on my DL-WME38? Method 1. Login to WebUI and go to System Settings > Firmware page to find the hardware version.
  • Page 7 Yes, DL-WME38 supports three VPN protocols: OpenVPN, PPTP and L2TP Server and Client function. VPN function can only be configured via WebUI. Please refer to user guide for details. Can I configure the 2.4 and 5 GHz bands to different SSIDs on a DL-WME38 main WiFi?
  • Page 8 DynalinkXDL-WME38 | FAQ&Troubleshooting For main WiFi and guest WiFi, DL-WME38 always enable band steering function, so the SSID in 2.4 & 5 GHz bands is always the same. The mesh system will automatically determine which WiFi point and which band for each client to use for best connection.
  • Page 9 DynalinkXDL-WME38 | FAQ&Troubleshooting You check if a specific WiFi Point is connected to WiFi Router directly or through another WiFi Point from Your Network > Signal source as shown below.
  • Page 10 What is the maximum number of WiFi Access Points in one Dynalink Mesh network? A Dynalink Mesh network can consist of one WiFi router and at most two WiFi points. Can I use Ethernet to connect WiFi Router to WiFi Point in the mesh network? Yes, our mesh product supported Ethernet Backhaul, but we only support one WiFi point connected to WiFi Router LAN port via Ethernet backhaul in below topology.
  • Page 11 WME38 need to be factory default mode). The DL-WME38 will be added as WiFi point automatically. You will see a new WiFi point showing on the WiFi Point list on Dynalink APP and the mesh LED on the WiFi Point change to green. You can then give the alias of this new WiFi Point.
  • Page 12 How to remove a WiFi point? You can do so from Dynalink APP. Assuming this WiFi Point is connected to WiFi Router, select the WiFi Point you want to remove from the list and hit the Remove button. This will remove this WiFi Point from the network, and also do a factory...
  • Page 13 How to change a WiFi Point to a WiFi Router? 1. If the WiFi Point is connected to a WiFi Router, use Dynalink APP to remove this WiFi Point from Dynalink APP. It will be reset to factory default after the action is done. Once this device powered up, connect its WAN port to the modem and...
  • Page 14 You can then use Dynalink APP to add this WiFi Point to another WiFi Router. What’s meaning of status for WiFi Point? Once WiFi Point is added to the mesh network, it will be shown on the Dynalink WiFi status list and status is shown next to the WiFi Point alias.
  • Page 15 For frequency band, all client devices will connect to 2.4GHz WiFi initially. If a client device support 5GHz WiFi, it will be steered to use 5GHz WiFi if signal is good enough. Do I need to register Dynalink Account in order to use DL-WME38?
  • Page 16 DynalinkXDL-WME38 | FAQ&Troubleshooting You can still use DL-WME38 if you do not register, but then you can only use WebUI to configure the network and there will be some limitations. For network function such as WAN/VPN/Port forwarding, the settings are all available via WebUI.
  • Page 17 WME38 and DL-WRX36. Can I use the WPS button to add WiFi point? No, the WPS button is only for connecting main WiFi to WiFi client devices. You need to use Dynalink APP or Ethernet backhaul to add WiFi point.
  • Page 18 DynalinkXDL-WME38 | FAQ&Troubleshooting For IoT WiFi, you can use the virtual WPS button on Dynalink APP to trigger connection, please also use the WiFi Router or WiFi Point that’s closest to the IoT devices. You will see the virtual WPS button once you enable IoT WiFi.
  • Page 19 DynalinkXDL-WME38 | FAQ&Troubleshooting Yes, you can pick one DL-WME38 from any 3 DL-WME38 package and make a mesh network of maximum 3 x DL-WME38. What if I cannot connect to Dynalink WiFi or login to WebUI with default password on label? First please check carefully the default password on the label, some words and numbers such as l vs 1 and 0 vs o looks very similar.
  • Page 20 192.168.216.1(default Router IP) can work? Dynalink WiFi listens to IPv4 DNS query from your PC. When it detects login.Dynalink, it will return its own IPv4 address (192.168.216.1 or new Router IP changed by user), so your PC know where to direct the WebUI requests.
  • Page 21 However, DL-WME38 currently does not support manual channel configuration. Therefore, if Nintendo Switch does not support the current 5GHz channel, the only way is to reboot DL-WME38 to see if it will select a new channel that can be seen by Nintendo Switch.
  • Page 22 If I want to setup two WiFi Points with the WiFi Router, can I power up both WiFi Points together then add it from Dynalink APP? If you power up two or more WiFi Points to wait for pairing at the same time, the WiFi Router will not be able to tell which WiFi Point to be added first (we can add one at a time).
  • Page 23 Does Dynalink WiFi support AT&T xDSL? Dynalink WiFi can work with AT&T xDSL service. You do not need to change any setting on the AT&T xDSL. Simply use Ethernet to connect Dynalink WiFi WAN port to one of AT&T xDSL modem’s LAN port, and use the default...
  • Page 24 Does Dynalink WiFi support T-Mobile’s 5G Home Internet? Dynalink WiFi can work with T-Mobile 5G Home Internet service. You do not need to change any setting on the T- Mobile Home Internet Gateway. Simply use Ethernet to connect Dynalink WiFi WAN port to one of T-Mobile 5G Gateway’s LAN port, then you can start to enjoy T-Mobile’s service with Dynalink WiFi.
  • Page 25 Advanced Setting via APP 2. Try both LAN ports on TMO 5G gateway and use the port with better throughput. 3. Turn off WIFI on TMO 5G gateway to avoid interference with Dynalink WiFi. Does Dynalink WiFi support Comcast Xfinity internet?
  • Page 26 DynalinkXDL-WME38 | FAQ&Troubleshooting Dynalink WiFi can work with Comcast Xfinity internet service. You do not need to change any setting on the Xfinity modem. For Dynalink WiFi, simply use Ethernet to connect Dynalink WiFi WAN port to one of Xfinity modem’s LAN port, use default WAN setting (DHCP), then you can start to enjoy Xfinity internet with Dynalink WiFi.
  • Page 27 DynalinkXDL-WME38 | FAQ&Troubleshooting Default Router. Hit Apply when finished. You can also add some description for your own reference. After you finished the PPTP VPN client setup and apply the setting. You will see this VPN client setup below. Just click the Activate and you can activate this VPN tunnel. Once connected, you can see Connection Status changed to connected.
  • Page 28 Go to Security > VPN > OPENVPNSERVER and enable it. If you only want to access Dynalink home VPN for certain service, go ahead to Export the OpenVPN Configuration to file(client.ovpn) directly. If you want to route all your internet traffic through VPN (e.g., to get around some internet blocking) mechanism), then you need to select the Advanced Settings and select Internet and local network, then export the Open VPN configuration file.
  • Page 29 DynalinkXDL-WME38 | FAQ&Troubleshooting Modify your ovpn file manually to update your correct IP address. Use a WordPad to open the exported client.ovpn file, you will see the first few lines like below. client dev tun proto udp remote 192.168.1.10 1194 float keepalive 10 20...
  • Page 30 3600 The 192.168.1.10 is Dynalink WiFi WAN IP address assigned by your cable/DSL modem, but not necessarily the Public IP address that can reach your Router. Use Google to find out your real IP address as below.
  • Page 31 Firewall/VPN/Router function. If yes, please setup your Dynalink WiFi WAN IP address as DMZ IP address for your modem. So the incoming VPN traffic will be sent to Dynalink WiFi and not be blocked by your modem. Setup your VPN client on windows PC. Visit https://openvpn.net/client-connect-vpn-for-windows/...
  • Page 32 From the open VPN client, first import the OpenVPN configuration file (client.ovpn) you just edited. Enter the user name and password in step5, then you can connect to Dynalink WiFi via OpenVPN. There are also Android OpenVPN client available. Just follow same steps to import the client.ovpn file and enter username...
  • Page 33 DynalinkXDL-WME38 | FAQ&Troubleshooting How to setup OpenVPN Client on Dynalink WiFi? Setting up OpenVPN client is much simpler than setting up the OpenVPN server. You need to setup the...
  • Page 34 DynalinkXDL-WME38 | FAQ&Troubleshooting OpenVPN server first before you can setup OpenVPN client. For setting up OpenVPN server with Dynalink WiFi, you can refer to the Dynalink WiFi FAQ. For other VPN server, please refer to user manual for your other device.
  • Page 35 DynalinkXDL-WME38 | FAQ&Troubleshooting After you finished the OpenVPN client setup and apply the setting. You will see this VPN client setup below. Just click the Activate and you can activate this VPN tunnel Once connected, you can see Connection Status changed to connected. And you can hit Deactivate to disable this VPN tunnel.
  • Page 36 DynalinkXDL-WME38 | FAQ&Troubleshooting...

  • Page 37: Troubleshooting

    DL-WME38 can access to internet. Ping the DL-WME38 from your computer Use the ping command in your computer to verify that the LAN connection to the DL-WME38 is set up properly. Open the command prompt: from Start menu, type “cmd” and press Enter.
  • Page 38 DynalinkXDL-WME38 | FAQ&Troubleshooting The default gateway IP of the DL-WME38 is 192.168.216.1. Type “ping 192.168.216.1” and then press Enter. If the connection is working, a successful ping will receive reply messages as below:...
  • Page 39 DynalinkXDL-WME38 | FAQ&Troubleshooting If ping is not successful (destination host unreachable / request time out), there might be some problems with the physical connection or network configuration. Verify Ethernet cable or WiFi signal strength and password. Also, check if the computer IP is being obtained automatically. Open Network settings: from Start menu type “ncpa.cpl”...
  • Page 40 DynalinkXDL-WME38 | FAQ&Troubleshooting...
  • Page 41 Verify the WiFi network name (SSID) and password. For your convenience, Dynalink APP allows you to scan the QR code located at the bottom of the DL-WME38 to establish WiFi connection without entering password. However, if the default SSID has been modified, you will need to operate manually instead.
  • Page 42 Please place WiFi router and WiFi point in a same room. Connect the power adapter. After the WiFi router is booting up and setting finished through Dynalink APP, please add the WiFi point following the APP’s flow. Within pairing the “WPS” & “MESH” LED should be blinking.
  • Page 43 There might be another user currently logged in from another device, or previous user did not log out successfully. Leave the DL-WME38 WebUI idle for 5 minutes (default setting) and it will automatically log out any user due to timeout. Then try to access the WebUI again. However, if you changed Auto Logout setting before, then you have to do a correct logging out in the device, which logged in last time, or you have to wait for the time, which you changed in Auto Logout setting.

  • Page 44: Wifi Connectivity

    How to unbind my current account from Dynalink APP? In order to configure your mesh network via mobile, user needs to bind an email account to Dynalink APP. However, it is feasible for users to switch the accounts by binding/unbinding process. Follow the instruction described to...
  • Page 45 DynalinkXDL-WME38 | FAQ&Troubleshooting Note: Please be aware once an account unbound, your mesh network will back to factory default settings automatically. 1. Launch the Dynalink APP. 2. Tap burger menu button in the 3. Tap the user account, which upper left corner of home page.
  • Page 46 DynalinkXDL-WME38 | FAQ&Troubleshooting 4. Tap Dynalink WiFi. 5. Tap Remove from account, 6. Tap Remove button, APP will APP will pop out dialog. navigate to the page where you first initialized Dynalink APP settings.
  • Page 47 DynalinkXDL-WME38 | FAQ&Troubleshooting 7. The mesh network will reset to factory default settings automatically. The “SYSTEM” LED will start blinking green (reset to default behavior). User need to wait 5~6 minutes for client device to connect back to DL- WME38, then start to operate APP again.

  • Page 48: Network Security

    Performance Get the best WiFi signal The DL-WME38’s location can affect your wireless coverage. For the best WiFi performance, your mesh devices need an open space, away from walls and obstructions, and away from heavy-duty appliances or electronics. Surf the Internet faster Have you thought of changing your network frequency band to enjoy a faster connection? # in discuss # Your router offers tri-band WiFi connection (2.4 GHz, 5 GHz &...