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1. Precautions
1) General After-Sales Service Precautions
(1) Do not let customers repair the product themselves.
☞ There is a danger of injury and the product life time may be shortened.
(2) Make sure to disconnect the power cord from the wall outlet before repairing the product.
(especially for after-sales service of electric parts)
☞ There is a danger of electric shock.
(3) Do not let customers plug several electric home appliances into a single wall outlet at the same
time.
☞ There is a danger of fire due to overheating.
(4) Check if the power plug or wall outlet are damaged in any way.
☞ If a defect is found, repair or replace it immediately. (There is a danger of electric shock or fire)
(5) Make sure that it is properly grounded. (Check the ground of the wall outlet)
☞ Electricity leakage may cause electric shock.
(6) Do not spray water on to the product to clean it.
☞ There is a danger of electric shock or fire and it may shorten the lifetime of the product.
(7) Check the assembly status of the product after the after-sales service.
☞ Make sure the product is re-assembled correctly before returning to customer
(8) Unplug the power cord holding the power plug (and not the cord).
☞ If the cord is disconnected, it may cause electric shock or fire.
(9) Repair the product using only authorized parts.
(10) Keep the product away from heating devices such as heaters.
☞ Exposure to heaters may cause deformation of the product or fire.
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Questions and answers
Laptop not charging battery, tried new psu and new battery no difference. Says 83% battery connected not charging. tried with windows 7 and 10 plus linux still nothing.
The Samsung R710 laptop may not be charging the battery despite using a new power supply and new battery due to several possible reasons:
1. Battery Compatibility or Fault: Even new batteries can be faulty or not fully compatible. Some users report their laptops indicating the battery is not operating properly even with a new battery.
2. Installation Issues: If the new battery is not properly connected to the motherboard, it may not charge. Ensure the battery is securely installed and connected.
3. Motherboard or Charging Circuit Problem: If both the power supply and battery are new and functional, the issue may lie in the laptop’s internal charging circuit or motherboard.
4. Battery Activation: New batteries may need to be activated through several charge-discharge cycles (discharge to 5%, then charge to 95%) to function properly.
5. Firmware or Software Issues: The laptop might need a BIOS update or power management reset.
If these steps do not resolve the issue, the problem likely lies in the laptop hardware.
This answer is automatically generated