Solving Hard Drive Problems - HP Compaq d220 MT Reference Manual

Solving Hard Drive Problems

Solving Hard Drive Problems
Problem
Hard drive error occurs.
Disk transaction problem.
Drive not found (identified).
Nonsystem disk/NTLDR
missing message.
Service Reference Guide, d200
Cause
Hard disk has bad
sectors or has failed.
Either the directory
structure is bad or there
is a problem with a file.
Loose cable.
The system may not
have automatically
recognized a newly
installed device.
Drive jumper settings
may be incorrect.
Drive's IDE (ATA)
controller is disabled in
Computer Setup.
Drive responds slowly
immediately after
power-up.
System is trying to start
from a non bootable
diskette.
336493-004
Troubleshooting Without Diagnostics
Solution
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
Check cable connections.
1. Run Computer Setup.
2. If the system still does not
recognize the new device,
check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
3. If this is a newly installed drive,
enter Setup and try adding a
POST delay under Advanced
> Power-On.
If the drive is a secondary drive that
has just been installed on the same
cable as the primary drive, verify
that the jumpers for both drives are
set correctly.
Run Computer Setup and enable the
Primary and Secondary IDE (ATA)
controllers in Storage > Storage
Options.
Run Computer Setup and increase
the POST Delay in Advanced >
Power-On Options.
Remove the diskette from the diskette
drive.
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