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HP BRIO BA410 Manual

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Brio BA410
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Summary of Contents for HP BRIO BA410

  • Page 1 All manuals and user guides at all-guides.com Brio BA410 Business PCs * www.hp.com/go/briosupport * PC professionnels...
  • Page 2 All manuals and user guides at all-guides.com...

  • Page 3: Table Of Contents

    Getting Started with Your HP Brio Starting Your HP Brio ..... . 10 Setting Up Windows..... . . 10 Waking Your HP Brio from a Sleep State .
  • Page 4 HP Hardware Diagnostics (e-DiagTools) ..42 HP Brio Assist CD-ROM ....43 Support and Information Services... . . 45 Upgrading and Replacing HP Brio Hardware Important - Before You Start .
  • Page 5 Technical Information HP Setup Program ......72 Clearing Your PC’s CMOS (BIOS) Settings ..74 Your PC’s BIOS .
  • Page 6 PC, or to HP, so that they can either be recycled or disposed of in the correct way. Returned used batteries will be accepted free of charge.
  • Page 7 All manuals and user guides at all-guides.com HP Brio Information Roadmap HP Brio Guide (this manual) will help you: Set up and begin using your HP Brio PC for the first time • Troubleshoot your PC • Upgrade and replace components in your PC •...
  • Page 8 HP’s ergonomic information before using your PC. For detailed information, refer to HP’s online version of “Working in Comfort” which is preloaded on your PC’s hard disk or visit HP’s Working in Comfort Web site at: www.hp.com/ergo/. A summary is provided in the...

  • Page 9: Setting Up Your Hp Brio

    All manuals and user guides at all-guides.com Status Setting Up Your HP Brio This chapter describes how to set up your HP Brio PC. Unpacking the PC and Monitor............page 2 Connecting Devices to Your HP Brio PC ......... page 3 Comfort and Safety Checklist............

  • Page 10: Unpacking The Pc And Monitor

    Unpacking the PC and Monitor Unpacking the PC and Monitor Remove the HP Brio and the monitor from their boxes. For a basic configuration, you will find the items shown here. You may also have some optional items not shown here. Your monitor may be different from the one shown here.

  • Page 11: Connecting Devices To Your Hp Brio Pc

    All manuals and user guides at all-guides.com Connecting Devices to Your HP Brio PC Connecting Devices to Your HP Brio PC Caution Check that the correct power supply voltage is selected for your country (the voltage is set during manufacturing and should already be correct).
  • Page 12 All manuals and user guides at all-guides.com Connecting Devices to Your HP Brio PC Connecting Other Equipment Two 9-pin 25-pin Parallel Serial Connectors Connector (burgundy) (turquoise) To connect a printer to your HP Brio, refer to the manual that came...
  • Page 13 All manuals and user guides at all-guides.com Connecting Devices to Your HP Brio PC Setting the Country for Your Modem You must ensure the country setting for your modem is correct. The country is set to match the country you select when configuring your operating system.

  • Page 14: Comfort And Safety Checklist

    All manuals and user guides at all-guides.com Comfort and Safety Checklist Comfort and Safety Checklist Before using your new HP Brio PC, ensure that your working environment is correct. Preparing Your Work Environment When using HP computing equipment, it is important that your work...
  • Page 15 All manuals and user guides at all-guides.com Comfort and Safety Checklist your left or right arm. If you are using both a mouse and keyboard, place them both at the same work surface height and close together. If a palm rest is used, the height should be flush with the front edge of the keyboard.
  • Page 16 Information Sources listed in the online version of Working in Comfort, preloaded on the hard disk of your HP computing equipment or available on the HP web site:...

  • Page 17: Getting Started With Your Hp Brio

    All manuals and user guides at all-guides.com Status Getting Started with Your HP Brio This chapter describes how to begin working with your HP Brio PC and how to use the online HP Brio Center preinstalled on your PC. Starting Your HP Brio ..............

  • Page 18: Starting Your Hp Brio

    Do not switch off the PC while the software is being initialized as this could cause unexpected results. 1 Turn on the monitor first, and then the PC (see “Starting Your HP Brio” above). The light on the front panel comes on.

  • Page 19: Waking Your Hp Brio From A Sleep State

    Waking Your HP Brio from a Sleep State Waking Your HP Brio from a Sleep State After a period of inactivity, your HP Brio can go into one of a series of sleep states. These are indicated by blinking of the power-on status light on the HP Brio’s front panel.

  • Page 20: Your Pc's Desktop

    Windows functionality, refer to the relevant Windows documentation or to Windows Help. You can find out more about your Windows desktop by following the Windows Tour (click on in the HP Brio Center) or by referring to the Windows documentation supplied with your computer.

  • Page 21: Hp Brio Center-Your Desktop Assistant

    HP Brio Center-Your Desktop Assistant HP Brio Center-Your Desktop Assistant The HP Brio Center helps you get the most out of your PC, acting as a first point of reference for any questions you might have. You can access the HP Brio Center by: double-clicking on the HP Brio Center shortcut on your PC’s...
  • Page 22 All manuals and user guides at all-guides.com HP Brio Center-Your Desktop Assistant Using Your HP Brio PC You can access Using Your HP Brio PC by: clicking on from within the HP Brio Center. • Getting Started Get tips on using your mouse,...
  • Page 23 All manuals and user guides at all-guides.com HP Brio Center-Your Desktop Assistant Fix a Problem You can access Fix a Problem by: clicking on from within the HP Brio Center. • Try this first A useful checklist to run through if you have a problem with your PC.

  • Page 24: Using Your Software

    Securing Your HP Brio You can protect your PC from unauthorized access by using a password. You can also protect your floppy drive, hard drive and CD-ROM drive from unauthorized use. For more information, refer to “HP Setup Program” on page 72.

  • Page 25: If You Have A Problem

    All manuals and user guides at all-guides.com Status If You Have a Problem This chapter describes how to avoid or solve problems with your HP Brio What to Do First................page 18 My HP Brio Doesn’t Start Properly ..........page 19 My HP Brio Isn’t Working Properly..........

  • Page 26: What To Do First

    DVD drive, CD-RW or modem. Ö I still haven’t solved my problem and need to do some Refer to your online HP Brio Center - Fix • a Problem for information on troubleshooting. troubleshooting your PC, your DVD drive, Does it seem to be a basic CD-RW or modem.

  • Page 27: My Hp Brio Doesn't Start Properly

    Plug another device into the power outlet and check that it works Ö The HP Brio’s voltage switch is correctly set Disconnect the power cord. Select the correct setting on the voltage switch located beside the power connector in the rear of the PC.
  • Page 28 The Power-On Self Test Detects an Error An on-screen error message or more than one beep when the HP Brio starts up means that there is a configuration problem with your PC. Refer to page 35 for more information on beep codes.

  • Page 29: My Hp Brio Isn't Working Properly

    All manuals and user guides at all-guides.com My HP Brio Isn’t Working Properly My HP Brio Isn’t Working Properly The PC is Stuck in Sleep Mode Have you checked that... Ö The PC is really stuck Move the mouse and press any key on the keyboard.

  • Page 30: What Kind Of Problem Is It

    PC check your system for files you can safely delete. For more information on optimizing PC performance, refer to the PC’s online HP Brio Center What Kind of Problem Is It? Is My Problem Hardware or Software Related? Have you checked that...

  • Page 31: Hardware Problems

    Have you checked that... Ö The keyboard cable is correctly connected Plug the cable into the correct connector on the back of the HP Brio. Color coding is used for easy matching. Ö The keyboard is clean and no keys are stuck...
  • Page 32 All manuals and user guides at all-guides.com Hardware Problems The Monitor Doesn’t Work Properly The HP Brio’s power indicator light works but the monitor remains blank Have you checked that... Ö The monitor is switched ON (LED is on) Refer to the monitor manual for an explanation of the LED signals (green, orange, or blinking) Ö...
  • Page 33 HP support at ask for a replacement hard drive.
  • Page 34 All manuals and user guides at all-guides.com Hardware Problems There’s a Problem with the Floppy Drive Have you checked that... Ö You are using a formatted diskette and it is inserted You will receive an on-screen error if the correctly diskette is not properly formatted Ö...
  • Page 35 All manuals and user guides at all-guides.com Hardware Problems There’s a Problem with the CD-ROM, CD-RW or DVD Drive Have you checked that... Ö There is a disc inserted in the drive Click on the drive letter assigned to your drive in Windows Explorer.
  • Page 36 Display settings of 800 x 600 pixels, High Color (16-bit). You are using the latest drivers. These can be downloaded from the HP Brio support Web site at: You are not trying to play DVD video under Windows NT 4.0. DVD video is not supported by this operating system.
  • Page 37 All manuals and user guides at all-guides.com Hardware Problems The Printer Doesn’t Work The Printer Will Not Print Have you checked that... Ö The printer is on Check the power and data cables are correctly connected and press the printer’s power button. Ö...
  • Page 38 Select H H H H P P P P B B B B r r r r i i i i o o o o C C C C e e e e n n n n t t t t e e e e r r r r in your PC’s S S S S t t t t a a a a rt rt rt rt section of the HP Brio Center on your PC...

  • Page 39: Software Problems

    Ö You didn’t delete any system files Reinstall the operating system or return the PC to its factory configuration by using the HP Brio Assist CD- ROM (System Recovery). Refer to page 43 for more information. Forgotten Your PC’s BIOS Password Ö...
  • Page 40 All manuals and user guides at all-guides.com Software Problems Problems Using the Euro Symbol Have you checked that... Ö Your operating system and applications Only the latest operating systems such as Windows support this feature 98 and Windows 2000, provide integrated support for the Euro symbol (in certain languages only).

  • Page 41: My Hp Brio Has An Audio (Sound) Problem

    All manuals and user guides at all-guides.com My HP Brio Has an Audio (Sound) Problem My HP Brio Has an Audio (Sound) Problem No Sound When Running Applications Have you checked that... Ö The volume, mute, and balance settings are...
  • Page 42 All manuals and user guides at all-guides.com My HP Brio Has an Audio (Sound) Problem There Is a Humming Noise Have you checked that... Ö The power grounding of your audio Plug all devices into adjacent power outlets (outlets components is adequate...

  • Page 43: My Hp Brio Detects An Error At Startup

    All manuals and user guides at all-guides.com My HP Brio Detects an Error at Startup My HP Brio Detects an Error at Startup When your PC starts up, it tests your hardware configuration for any problems. Your PC may emit a series of distinct loud beeps if a problem is found during the very early stages of startup.
  • Page 44 All manuals and user guides at all-guides.com My HP Brio Detects an Error at Startup Keyboard Test Error Have you checked that... Ö The keyboard cable is correctly connected Switch off the PC. Plug the cables into the correct connectors on...
  • Page 45 All manuals and user guides at all-guides.com My HP Brio Detects an Error at Startup Floppy Drive Test Error Have you checked that... Ö The drive is correctly configured in the PC’s Switch the PC OFF then ON. program. Refer to page 45.
  • Page 46 All manuals and user guides at all-guides.com My HP Brio Detects an Error at Startup Hard Disk, DVD or CD-ROM Drive Test Error Have you checked that... Ö Y Y Y Y o o o o u u u u h h h h a a a a v v v v e e e e n n n n o o o o t t t t r r r r e e e e c c c c e e e e i i i i v v v v e e e e d d d d a a a a S S S S ..M M M M ..A A A A ..R R R R ..T T T T ..a a a a l l l l e e e e rt rt rt rt...
  • Page 47 All manuals and user guides at all-guides.com My HP Brio Detects an Error at Startup CMOS Test Error Have you checked that... Ö The internal battery is working Set the PC to the correct time (refer to the operating system manual).
  • Page 48 All manuals and user guides at all-guides.com My HP Brio Detects an Error at Startup Serial or Parallel Port Test Error Have you checked that... Ö The port is correctly configured in the PC’s Switch the PC OFF then ON.

  • Page 49: Frequently Asked Questions

    All manuals and user guides at all-guides.com Frequently Asked Questions Frequently Asked Questions FAQs Ö Use the HP Brio Assist CD-ROM (System Recovery) How can I reinstall my PC’s operating system? provided with your PC Ö Why is my PC running •...

  • Page 50: Hp Hardware Diagnostics (E-Diagtools)

    All manuals and user guides at all-guides.com HP Hardware Diagnostics (e-DiagTools) HP Hardware Diagnostics (e-DiagTools) HP strongly recommends you use e-DiagTools. It provides the most effective way of solving Note most hardware problems. It can also help you distinguish between a hardware and a software problem.

  • Page 51: Hp Brio Assist Cd-Rom

    • Note If the PC does not boot from the HP Brio Assist CD-ROM - System Recovery, you must change the order of devices from which your PC tries to start up. To do so, restart your PC and press F2 when prompted to enter the HP Setup program.
  • Page 52 PC’s original configuration PC must also be restored. Manually Reinstalling Drivers 1 Insert the HP Brio Assist CD-ROM - Drivers & Utilities in the CD-ROM drive while your operating system is running. 2 Using Windows Explorer, select the driver(s) you need to reinstall.

  • Page 53: Support And Information Services

    You can learn more about HP service and support from the support Web site: Information on Your Warranty and Customer Care Centers Details about the warranty that comes with your HP Brio PC and how to contact HP Customer Care Centers are available on page 86 and page 98 respectively.
  • Page 54 All manuals and user guides at all-guides.com Support and Information Services...

  • Page 55: Upgrading And Replacing Hp Brio Hardware

    Installing an Expansion Card ............page 66 Replacing the Power Supply Unit ........... page 67 Replacing the Battery..............page 69 If you want to find out about available accessories for your PC, refer to the HP accessories Web site at: www.hp.com/go/pcaccessories...

  • Page 56: Important - Before You Start

    All manuals and user guides at all-guides.com Important - Before You Start Important - Before You Start Read this section before installing any components in your PC. For your safety, never remove the PC’s cover without first removing the power cord WARNING from the power outlet, and any connection to a telecommunications network.

  • Page 57: Accessing Internal Components

    All manuals and user guides at all-guides.com Accessing Internal Components Accessing Internal Components Removing and Replacing the Main Cover For your safety, disconnect the power cord and all external cables. WARNING To Remove the Main Cover 1 Place the PC on a flat surface and stand behind it. 2 Disconnect all cables from the rear of the PC.
  • Page 58 All manuals and user guides at all-guides.com Accessing Internal Components Check that the bottom inside of the cover fits correctly over the guide rail, then slide the cover towards the front of the PC. Tighten the two screws on the back of the main cover.
  • Page 59 All manuals and user guides at all-guides.com Accessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power Supply Note It is recommended that for many operations on the inside of the PC, you remove the power supply unit without disconnecting the power cables to allow easy access to internal components.
  • Page 60 All manuals and user guides at all-guides.com Accessing Internal Components To Replace the Power Supply Caution Ensure that you do not trap or crush any internal cables when replacing the power supply. 1 Insert the protruding pins at the back of the unit in the guiding grooves. 2 Rotate the power supply back into place, making sure that you are not trapping or crushing any cables on the underside of the unit (especially if your power supply has an airflow guide fitted).
  • Page 61 All manuals and user guides at all-guides.com Accessing Internal Components Removing and Replacing the Side Panel To Remove the Side Panel You are only required to remove the side panel of the PC when removing or replacing 5.25 inch devices (such as CD-ROM, CD-RW, DVD-ROM or Zip drives) in the upper expansion shelves.
  • Page 62 All manuals and user guides at all-guides.com Accessing Internal Components Removing and Replacing the Front Panel To Remove the Front Panel Note You must first remove the main cover before removing the front panel. 1 Standing in front of the PC, pull open the three plastic clips to the left side of the panel until the panel begins to come off.

  • Page 63: Replacing The System Board

    All manuals and user guides at all-guides.com Replacing the System Board Replacing the System Board 1 Switch off the PC and remove the PC’s main cover (refer to page 49). 2 Lay the PC on its side. 3 Remove the power supply unit to gain better access to the inside of the PC (refer to page 51).
  • Page 64 All manuals and user guides at all-guides.com Replacing the System Board 10 Attach the seven screws. 11 Reconnect the following connectors and cables: status panel connector, floppy drive cable, CD-ROM cable, hard drive cable, processor fan cable (if appropriate), power cables and CD audio cable, if you have a CD- ROM, CD-RW or DVD drive.

  • Page 65: Cables And Connectors In Your Pc

    All manuals and user guides at all-guides.com Cables and Connectors in Your PC Cables and Connectors in Your PC Internal devices such as the power supply, processor, hard drives, DVD and CD-ROM drives use the following data and power cables. These are connected to the system board and internal devices as shown below.

  • Page 66: Replacing A Processor

    All manuals and user guides at all-guides.com Replacing a Processor Replacing a Processor For your safety, disconnect the power cord and all external cables. WARNING 1 Switch off the PC and remove the PC’s main cover. Refer to page 49. 2 Lay the PC on its side.

  • Page 67: Replacing The Floppy Drive

    All manuals and user guides at all-guides.com Replacing the Floppy Drive Replacing the Floppy Drive 1 Switch off the PC and remove the PC’s main cover. Refer to page 49. 2 Remove the PC’s front panel. Refer to page 54. 3 Remove the floppy drive’s two connectors.

  • Page 68: Replacing The Hard Drive

    Replacing the Hard Drive Replacing the Hard Drive For information on recovering the contents of your old hard drive, refer to “HP Brio Assist CD-ROM” on page 43. For your safety, disconnect the power cord and all external cables. WARNING 1 Switch off the PC and remove the PC’s main cover.
  • Page 69 All manuals and user guides at all-guides.com Replacing the Hard Drive 7 Carefully insert the two metal retention pins in the holes on the underside of the hard drive, and ensure that the middle screw hole is facing the tray’s alignment window. 8 Push down on the drive then tilt it towards the PC chassis until the middle screw hole appears in the tray’s alignment window.

  • Page 70: Installing An Expansion Bay Drive

    All manuals and user guides at all-guides.com Installing an Expansion Bay Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top Bay To avoid electrical shock and harm to your eyes by laser, do not open the laser module. WARNING The laser module should be serviced by service personnel only.
  • Page 71 All manuals and user guides at all-guides.com Installing an Expansion Bay Drive 6 Slide the new drive in from the front of the PC. 7 Replace the four screws. 8 Replace the audio, data and power cables. 9 Check that the jumpers on the drive are set to CS (cable select) mode. 10 Replace the front panel.
  • Page 72 All manuals and user guides at all-guides.com Installing an Expansion Bay Drive 7 Tighten the four screws that fasten the drive to the bay. 8 Connect the data and power cables, and for a DVD, CD-RW or CD-ROM drive, the CD audio cable. If this is the second device installed in the expansion bays, fit the •...

  • Page 73: Installing A Memory Module

    All manuals and user guides at all-guides.com Installing a Memory Module Installing a Memory Module 1 Switch off the PC. 2 Remove the PC’s main cover. Refer to page 49. 3 Lay the PC on its side so you can more easily reach in to access the system board.

  • Page 74: Installing An Expansion Card

    All manuals and user guides at all-guides.com Installing an Expansion Card Installing an Expansion Card 1 Switch off the PC. 2 Remove the PC’s main cover. Refer to page 49. 3 Lay the PC on its side. 4 Press down on the clip on the card retention mechanism until it comes loose and lift it out.

  • Page 75: Replacing The Power Supply Unit

    WARNING provided to help you replace a defective power supply unit. For your safety, only replace with a power supply provided by HP support services. To avoid electrical shock, do not open the power supply. There are no user-serviceable parts inside.
  • Page 76 All manuals and user guides at all-guides.com Replacing the Power Supply Unit 7 Remove the 5 screws from the casing of the power supply unit and remove the power supply from its casing. 8 Remove the airflow guide (if fitted). 9 Place the new power supply unit in its casing, attach the five screws and fit the airflow guide as shown here (if there is one).

  • Page 77: Replacing The Battery

    Please return used batteries to the shop from which you bought them, or to the dealer from which you purchased your PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way. Returned used batteries will be accepted free of charge.
  • Page 78 All manuals and user guides at all-guides.com Replacing the Battery...

  • Page 79: Technical Information

    All manuals and user guides at all-guides.com Status Technical Information This chapter provides technical information on your PC. For more detailed information, refer to the PC’s datasheet in the library on HP’s web site: HP Setup Program ................. page 72 Clearing Your PC’s CMOS (BIOS) Settings ........

  • Page 80: Hp Setup Program

    HP Setup Program The HP program allows you to view and change the configuration of your HP Brio PC. Sometimes you may also need to enter the program to reconfigure your PC after installing new hardware components. The program has online help to guide you through any changes you have to make.
  • Page 81 This should enable the computer to boot properly. Note If a Supervisor password is set, you need to enter the password to set system defaults. HP strongly recommends you make a note of any changes you make while in the program.

  • Page 82: Clearing Your Pc's Cmos (Bios) Settings

    All manuals and user guides at all-guides.com Clearing Your PC’s CMOS (BIOS) Settings Clearing Your PC’s CMOS (BIOS) Settings CMOS is a chip that keeps a record of installed components when your PC is turned off. Clearing CMOS settings may help you resolve some common problems.
  • Page 83 All manuals and user guides at all-guides.com Clearing Your PC’s CMOS (BIOS) Settings Switch Switch function: CMOS OFF = normal (default) ON = clear CMOS and reload default values in Password OFF = enabled (default) ON = disabled/clear User and Administrator passwords Reserved OFF = default Reserved...

  • Page 84: Your Pc's Bios

    Updating (flashing) your BIOS is a simple procedure that involves booting your PC from a floppy disk containing the new BIOS. The latest BIOS for your PC along with instructions on updating can be downloaded from HP’s Brio Support Web site at:...

  • Page 85: Technical Characteristics

    The power consumption and acoustics figures given in the tables above are valid for the standard configuration as shipped. For more information, refer to the product’s data sheet at HP’s web site: When the computer is turned off with the power button on the front panel, the power consumption falls below 3W, but it is not zero.
  • Page 86 All manuals and user guides at all-guides.com Technical Characteristics...

  • Page 87: Regulatory, Warranty And Support

    All manuals and user guides at all-guides.com Status Regulatory, Warranty and Support This chapter describes the warranty and support conditions for your HP Brio PC, and how to contact support. Note that you should read chapter 3, “If You Have a Problem” before asking for assistance from your authorized support provider.

  • Page 88: Regulatory Information

    Manufacturer's Address:5, avenue Raymond Chanas - Eybens - 38053 Grenoble Cedex 09 - FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Brio BA410 conforms to the following Product Specifications: Safety: International: IEC 60950:1991 +A1 +A2 +A3 +A4 / GB4943-1995...
  • Page 89 • Consult your dealer or an experienced radio/TV technician for help. Hewlett-Packard’s FCC Compliance Tests were conducted using HP-supported peripheral devices and HP shielded cables, such as those you receive with your system. Changes or modifications not expressly approved by Hewlett- Packard could void the user’s authority to operate the equipment.
  • Page 90 All manuals and user guides at all-guides.com Regulatory Information Notice for Japan This equipment is in the Class B category information technology equipment based on the rules of the Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver.
  • Page 91 All manuals and user guides at all-guides.com Regulatory Information The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product. No repairs may be done by the customer. If trouble is experienced with this equipment, please contact your authorized support provider for repair and warranty information.
  • Page 92 All manuals and user guides at all-guides.com Regulatory Information This equipment has been approved in accordance with Council Decision 98/482/EC for Pan European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between individual PSTNs provided in different countries the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point.

  • Page 93: Recycling Your Pc

    HP has a strong commitment toward the environment. Your HP Personal Computer has been designed to respect the environment as much as possible. HP can also take back your old PC for recycling when it reaches the end of its useful life.

  • Page 94: Hp Hardware Warranty

    Warranty Repair or Replacement HP Hardware For the specific warranty period described on the back cover of this guide, HP warrants that your HP Hardware, Accessory or Supply will be free from defects in materials and workmanship. Except as indicated above, however, HP does not warrant that any HP Hardware, Accessory or Supply will operate uninterrupted or error-free.
  • Page 95 All manuals and user guides at all-guides.com HP Hardware Warranty been subject to prior incidental use. HP may repair or replace hardware products (i) with products which are equivalent in performance to the products being repaired or replaced but which may have been subject to prior use, (ii) with products which may contain...
  • Page 96 Note Neither HP nor any of its designates guarantee that all of the above Warranty Entitlements will be available in your country. Consult your local HP Sales and Service Office or HP Authorized Support Provider for Warranty Entitlements available in your country.
  • Page 97 HP Sales and Service Center representative or an HP Authorized Support Provider, during the three-year product warranty period. • Free parts exchange service for the keyboard, and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider, during the three-year product warranty period.
  • Page 98 HP asks to be returned. You will be billed for any defective part(s) not returned as requested by HP. Note HP reserves the right to validate any claims of defective products or components before repairing or replacing such products or components. Obtaining Warranty Service...
  • Page 99 You may be required to provide proof of the purchase date for the product requiring support in order to determine warranty entitlement. Note Before dispatching an HP Service Representative or replacement part, HP will attempt to resolve your support issue via the telephone. , a fee-based service, is available for telephone assistance not covered by the warranty of your hardware product or for assistance for your hardware product outside of the warranty period of your product.
  • Page 100 You must verify that the latest version of the BIOS is installed on your product. You may be asked to install the latest version of the BIOS before an HP Sales and Service Center representative or HP Authorized Support Provider representative is dispatched to your site.
  • Page 101 You will be billed for any defective part(s) not returned as requested by HP. Obtaining Return for Repair Service To obtain Return For Repair service, you must return your product to an HP Repair Center or HP Authorized Support Provider within the product warranty period. Once the product has been repaired, it will be returned free of charge to the address you designate.

  • Page 102: Hp Software Limited Warranty

    HP Software Ninety-Day Limited Software Warranty HP warrants for a period of NINETY (90) DAYS from the date of the purchase that all pre- installed HP software will execute their programming instructions when all files are properly installed. HP does not warrant that the software will be uninterrupted or error free. In case of software failure to execute its programming instructions during the warranty period, customer’s remedy will be the replacement of software provided by HP or a refund upon...

  • Page 103: Hp Software License Agreement

    COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software (a) for archival purposes or (b) when copying or adaptation is an essential step in the use of the software with an HP product so long as the copies and adaptations are used in no other manner.
  • Page 104 CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP product with which the product recovery CD-ROM was originally provided. (ii) The use of any operating system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the Microsoft License Agreement.

  • Page 105: International Warranty

    Also, standard warranty service response time is subject to change due to local parts availability. If the product is not normally sold by HP in the country of use, it may need to be returned to the country of purchase for service.

  • Page 106: Hp Customer Care Center Phone Numbers

    HP Customer Care Center Phone Numbers HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve hardware issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. Elsewhere, it is available during normal office hours.

  • Page 107: Other Services

    All manuals and user guides at all-guides.com The table below summarizes the services and support available from HP or authorized resellers. When Purchase Service Covers Period Covered Response Time Available From Parts and labor for HP Variable Variable Variable Within 90 days HP Authorized products.
  • Page 108 All manuals and user guides at all-guides.com...
  • Page 109 44 power cords 3 system recovery 43 connectors in the PC 57 HP Brio Center v cover HP Brio support web v removing 49, 51, 53 HP Setup program replacing 49, 53, 54 menus 45 setting defaults 73...
  • Page 110 HP Setup program 45 software 31 keyboard 14 what to do first 18 modem 14 processor mouse 14 replacing 58 Using Your HP Brio PC 14 removing warranty 79, 86 cover 49, 53 Windows replacing setting up 10 battery 69...
  • Page 111 All manuals and user guides at all-guides.com...
  • Page 112 H H H H P P P P C C C C u u u u s s s s t t t t o o o o m m m m e e e e r r r r C C C C a a a a r r r r e e e e C C C C e e e e n n n n t t t t e e e e r r r r ..The customer shall prepay all shipping charges, duty and taxes for products returned for HP warranty service. HP shall pay for the return of the product to the customer, except for products returned to the customer in another country.
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