Sony XR85X90CK Help Manual page 21

Help Guide
Troubleshooting [93]
Start here [94]
Self diagnostics [95]
Software updates [96]
If a full reset (restart) of the TV is required [97]
Frequently Asked Questions for Troubleshooting [98]
Picture (quality)/screen [99]
No color/Dark picture/Color is not correct/Picture is too bright. [100]
Distorted picture./The screen flickers. [101]
High resolution HDR pictures are not displayed. [102]
OLED panel (only models equipped with an OLED panel) [103]
The screen becomes darker after a certain period of time. (only models equipped with an
OLED panel) [104]
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED
panel) [105]
You are concerned about an image retention. (only models equipped with an OLED panel)
[106]
A white line, or a red, green, or blue line appears on the screen. (only some models equipped
with an OLED panel) [107]
Keyboard [108]
Broadcast reception [109]
Check these things first to troubleshoot your TV reception. [110]
You cannot view digital channels. [111]
You cannot receive or select channels. [112]
Sound [113]
No sound but good picture. [114]
No audio or low audio with a home theater system. [115]
You want to output sound from the headphones/Bluetooth audio device and audio
system/TV speakers at the same time. [116]
You are concerned about a delay between the picture and sound. [117]
No TV sounds such as operation sound or audio response. [118]
You cannot establish an eARC connection. [119]
You cannot use voice search with the built-in MIC (only TVs with a built-in MIC).
[120]
Network (Internet/home)/apps [121]
The TV cannot connect to the Internet/Network. [122]
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