Page 1 QL-800 User Guide...
Page 3 QL-800 User Guide Part Number 22834649-EN-E Revision 1.6 5/2018 QuickLabel, An AstroNova™ Division World Headquarters 600 East Greenwich Ave., West Warwick, RI 02893 Tel: +1 (401) 828-4000 Fax: +1 (401) 822-2430 E-mail: info@QuickLabel.com www.QuickLabel.com Technical Support Tel: +1 (401) 828-4000 E-mail: support@QuickLabel.com...
Page 4 Goo Gone® is a registered trademark of Weiman Products, LLC. QL-800 Limited Warranty QuickLabel, An AstroNova Division, warrants all components of this product, except wear parts and consumables, against defects in materials or workmanship for a period of one (1) year from the date of original purchase.
Page 5 Ink Limited Warranty This warranty covers QuickLabel QL-800 ink cartridge sold by QuickLabel. Each QL-800 ink cartridge is warranted to be free from defects in materials and workmanship for up to 24 months from the date of manufacture if in original unopened packaging, or up to 3 months after installation, whichever occurs first.
Page 6 Contact Information World Headquarters 600 East Greenwich Ave. West Warwick, RI 02893 USA Toll-Free: 877-757-7978 | Tel: +1 401-828-4000 quicklabel.com European Headquarters Waldstrasse 70 63128 Dietzenbach | Germany Tel: +49 (0) 6074-31025-00 quicklabel.de Canada 3505 Rue Isabelle Suite O Brossard, QC J4Y 2R2 Tel: +1 800-565-2216 quicklabel.ca Latin America...
Page 7 China 1F, Bldg2#, 458 North Fu Te Road, Shanghai Waigaoqiao F.T.Z., 200131 Tel: +86 21 5868 2809 quicklabel.cn Ownership Information Congratulations and thank you for your business. Your purchase of a QuickLabel digital label printer is an investment in production flexibility and packaging efficiency. Please record the model number and serial number of your product.
Page 8 RoHS2 Compliance The QL-800 Label Printer does not contain the substances specified within ANNEX II of “Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE) exceeding their specified maximum concentration values tolerated by weight in homogeneous materials, except for the exemptions...
Page 9 WEEE Compliance - India only This product is not to be disposed of with your household waste, according to the e-waste (Management and Handling) Rules, 2011. This product should be handed over to a designated collection point, e.g., to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
Page 10 CE Label First Affixed Date: 16 Place of issue: West Warwick, RI European Contact: Your local AstroNova, Inc. Sales and Service Office. FRANCE - Parc Euclide, ZA la Clef de St Pierre, 10A Rue Blaise Pascal 78990 Elancourt Tel: (+33) 1 34 82 09 00, Fax: (+33) 1 34 82 05 71 GERMANY - Waldstraße 70, D-63128 Dietzenbach...
Page 11: Table Of Contents
Contents Chapter 1: Getting Started ........17 About the QL-800 .
Page 12 Display Profiling ....... . . 44 QuickLabel QL-800 Color Profiles ......44 A Profile for Each Device .
Page 13 Contents System Logs Tab ........79 Viewing the Error History .
Page 14 Contents Solutions ........106 Error 1010 - Can't Start Vacuum Fans ......106 Solutions .
Page 15 Contents Solutions ........115 Error 1045 - Can't find Job Parameter ......115 Solutions .
Page 16 Contents Error Occurs During Printing ......126 Error 2100 - Unspecified Paper Path ......127 Solutions .
Page 17: Getting Started
Getting Started About the QL-800 When you start printing your own labels in your office or factory with the QL-800 from QuickLabel, you'll stop production delays and reduce excess inventory. You will achieve flexibility and cost-savings because you are digitally printing the right label for the right customer in the right quantity, just-in-time.
Page 18: Installation And Setup Overview
Getting Started The QL-800 is designed with all the power of a high-end digital label printing press, but it's sold at just a fraction of the price and fits on your desk or tabletop. The QL-800 is a versatile, in-house digital color label printer that prints both labels in a range of widths at high speeds, and in high-quality.
Page 19: Unpacking The Printer
Getting Started Unpacking the Printer The printer is secured using packing tape and cushioning materials to protect it against vibrations and shock during transportation. Use the following procedure to unpack the printer. Keep the packing materials for future transportation. Note: If you open the top cover of the printer, you will see a foam block installed over the maintenance roller.
Page 20 Getting Started With the main side door open, remove the yellow transport unit shipping lock by rotating it counterclockwise approximately 45 degrees, aligning it, and then pulling it straight out. Save the lock for future shipping purposes. Note: The printer will function with the transport shipping lock installed. However, the transport unit cannot be removed while the lock is in place.
Page 21: Checking The Included Parts
Getting Started Grasp the maintenance cartridge and pull it straight out of the printer. Then reinstall the maintenance cartridge. Ensure it is fully inserted in the printer. Close the lower side door. Checking the Included Parts Check to make sure the following items are included with the printer. •...
Page 22: Before Installing The Printer
Getting Started Before Installing the Printer Choosing an Installation Location The installation environment must be as described in this section. • The printer power cord must be able to connect to an outlet (100V - 240V AC). This outlet must be easily accessible. •...
Page 23: Installation Precautions
Getting Started Installation Precautions When installing the printer, observe the following precautions. • Imaging faults can result from dew condensation that occurs when the printer is moved from a cold place to a warm place. Leave the unpacked printer as is for at least two hours before installing it.
Page 24: Installing The Printer Driver
Getting Started Press and hold the power key [3] for one second to turn the printer on. The printer will begin the power-up process, including opening the printhead latch, and the green LED will flash momentarily. When the green LED stops flashing and remains on, the printer will be ready to use.
Page 25: Installing The Printer Driver (Network)
Getting Started When prompted, select whether the QL-800 will be set as the default printer. Choose Finish. Related Topics: "Resolving Windows 7/8/10 USB Installation Issues" on page 138 Installing the Printer Driver (Network) Use the following instructions to install the printer via a network connection. For detailed information about the topic of networking, refer to documentation applicable to your network environment and/or contact your network administrator.
Page 26: Changing Printer Networking Settings
Open the QL-800 Toolbox application from a PC connected to the printer via USB. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > Toolbox. A web browser will open and display the QL-800 Toolbox application.
Page 27: Preparing The Maintenance Roller
Getting Started Choose After Shipping. Follow the on-screen instructions to complete this procedure. This wizard will guide you through the following actions. • Preparing the Maintenance Roller - See “Preparing the Maintenance Roller” on page • Installing Ink Cartridges - See “Installing Ink Cartridges”...
Page 28: Installing Ink Cartridges
Getting Started Installing Ink Cartridges Use the following instructions to install ink cartridges. Danger: For safety, keep ink cartridges out of the reach of children. If ink is accidentally ingested, contact a physician immediately. Open the main side door. Open both ink cartridge latches [1]. Each latch can be opened by pressing down on the top of the locking mechanism and pulling outward.
Page 29: Installing The Printhead
Getting Started Installing the Printhead Use the following instructions to install the printhead. Caution: The printhead is sensitive to electrostatic discharge (ESD). Use ESD protection when handling the printhead. Caution: Do not touch the printhead cartridge ink couplings, nozzle surface, or the electrical contacts when installing the printhead cartridge.
Page 30 Getting Started Remove the orange protective plastic cover from the printhead cartridge, holding the printhead by the handle. • Remove the flaps covering the ink ports. • Remove the clip holding the cover near the center of the printhead cartridge. •...
Page 31 Getting Started Tilt the top of the printhead cartridge toward the back of the printer, about 20 degrees. Then gently place the back of the printhead cartridge into the print engine. 20° Caution: Avoid touching the printhead connector circuit board inside the printer. When the back of the printhead is firmly in place, gently rotate the printhead cartridge forward into position against the stops on the printhead connector circuit board.
Page 32: Loading And Unloading Media
Getting Started Open the top cover and verify that ink has filled all of the five tubes shown below. Caution: If ink is not visible in all of the indicated tubes, contact Technical Support. Do not run the After Shipping Wizard in the QL-800 Maintenance Utility again or an ink overflow may occur.
Page 33: Loading Media With Manual Feed Mode
Getting Started Tighten the fastener on the outer flange [4] until you feel resistance. This secures the outer flange in place. On the front of the printer, slide the media exit guide [5] all the way to the right toward the control panel.
Page 34 Getting Started Orient the media roll [2] as illustrated and put it on the mandrel. Make sure the roll makes contact with the inner flange [3]. Turn the wing nut [1] on the end of the mandrel clockwise until you feel resistance. This secures the roll in place.
Page 35: Unloading Media
Getting Started Close the top cover. The printer will feed media as needed and the media loading process will be complete. Note: If the manual media feeding process fails, the media will be ejected back out of the printer. Unloading Media Press and hold the back-feed key.
Page 36: Working With Wide Gap Media
Getting Started Working with Wide Gap Media Gap media with wide gaps between labels may require special handling. If the gaps are larger than 0.125 inches (3.175 mm), observe the following guidelines. • Before loading media, trim excess liner from the leading edge of the media roll. If the leading edge has more than 0.125 inches (3.175 mm) of exposed liner material, it may be difficult to load media properly.
Page 37: Media Specialists
Getting Started Media Specialists QuickLabel offers the services of our highly trained label experts to advise you on choosing the right label material and on designing label files for custom and special label shapes. Your personal Media Specialist is available to: •...
Page 38 Getting Started QL-800 User Guide...
Page 39: Ql-800 Overview
QL-800 Overview Printer Part Names and Functions Front View Part Description Media Exit Slot Printed labels are ejected through this slot. Operation Panel Use these keys to operate various printer functions. Top Cover Open this cover to access the printhead. Main Side Door Open this door to access the transport unit and ink cartridges.
Page 40: Back View
QL-800 Overview Back View Part Description Media Entry Slot Media enters the printer through this slot. Reserved This port is not used. Do not connect to this port. USB Port Connect the USB cable here when using the USB connection method. LAN Port Connect the LAN cable here when using the LAN connection method.
Page 41: Operation Panel
QL-800 Overview Operation Panel Description • If the printer power is off, press and hold this key Power for one second to turn the power on. • If the printer power is on, press and hold this key for three seconds to turn the power off. •...
Page 42: Led Indicators
QL-800 Overview Description • Press and release the back-feed key to back-feed Back-Feed media one label length. • Press and hold the back-feed key to back-feed media until you release the key. • To unload media, press and hold the back-feed key until the printer beeps once.
Page 43: Color Basics
QL-800 Overview Description Non-Ink Consumables This yellow LED indicates the status of the following items. • Printhead • Cutter • Aerosol Filter • Maintenance Cartridge • Maintenance Roller The LED will illuminate based on remaining service life. • Off - All items are above 20% service life remaining.
Page 44: Display Profiling
QL-800 and display profiles will help with the full design and printing process. If color matching is important to you, you may consider profiling your computer display. QuickLabel QL-800 Color Profiles When printing, even the type of material printed on can change the way colors appear.
Page 45: Designing And Printing Labels
Designing and Printing Labels Designing Labels This section describes several factors you should consider before you start designing labels. Label Media Type Overview This section describes the types of label media you can use with the QL-800 printer. • Reflective Mark Media - Reflective mark media has black cue marks printed on the on the back of the label liner.
Page 46: Disabling Anti-Aliasing
Designing and Printing Labels Disabling Anti-aliasing Most graphic design software applications provide anti-aliasing features that result in the appearance of smooth color transitions. The following illustration shows text with anti-aliasing disabled (top) and enabled (bottom). Note the smooth color transitions when anti-aliasing is enabled.
Page 47: Setting Up The Label Design Software
Designing and Printing Labels Setting up the Label Design Software This section describes how to set up your label design software to print on the QL-800. Setting up Labels in CQL Pro CQL Pro is a software application developed by QuickLabel to access special features in our printers and allow customers to easily design and print labels.
Page 48: Setting Up The Printer Driver
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 49 Designing and Printing Labels Choose the General tab. If necessary, you can select a printing orientation. Orientation is often set within the design application. However, if you cannot select an orientation in the design application, choose from the following options: •...
Page 50: Setting Up A Custom Label Size
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 51 Designing and Printing Labels Choose the General tab. Choose Manage Labels. The Custom Label Size window will open. Enter or select a label name. • To edit an existing label size profile, select the label name from the list. • To create a new label size profile, enter a label name in the list.
Page 52: Setting Up Media Options
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 53 Designing and Printing Labels Choose the Media tab. If necessary, use the offset options to adjust the location of a printed image relative to the registration marks on the media. • Horizontal Offset - Negative values move the image left on the label. Positive values move the image right on the label.
Page 54: Using Service Options
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 55 Designing and Printing Labels Choose the Services tab. To launch the status monitor, choose Launch Status Monitor. To clean the printheads, choose a cleaning option. • Light - Start with light cleaning to resolve minor print defects. Then print a test label. If the issue is not resolved, use the heavy cleaning method.
Page 56: Saving And Recalling Driver Settings
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 57 Designing and Printing Labels Enter or select a settings profile name in the My Print Settings area. • To edit an existing settings profile, select the profile name from the list. • To create a new settings profile, enter a profile name in the list. Edit the driver settings as needed.
Page 58: Importing And Exporting Driver Settings
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 59 Designing and Printing Labels Open the Import/Export tab. If you are exporting a setting file, select the settings to save to the file. You can save Label Sizes and/or Print Settings. Choose Export. The Export Custom Settings window will open. Select a name and destination for the custom setting file.
Page 60: Setting Up The Driver For Full-Bleed Printing
Designing and Printing Labels Setting up the Driver for Full-Bleed Printing Before you print full-bleed labels using a third-party application, you will need to select the appropriate options in the printer driver. Note: Driver instructions apply only to printing via third party design applications. If you are using CQL Pro, this process is not required.
Page 61: Printing Labels
Designing and Printing Labels Printing Labels Ensure the label media has been loaded. If you are printing from a third-party design application, ensure the printer driver preferences are configured. Open the label file using the appropriate software. Then choose to print the label, and enter the number of copies you would like to print.
Page 62 Designing and Printing Labels Receive the printed labels. Note: Do not pull the printed labels in any direction as they exit the printer. Pulling the labels may result in a media jam. • Cutter Enabled is checked in the printer driver Media tab, the printed labels will automatically be cut at the end of the job.
Page 63: Using The Status Monitor
Open the QL-800 Status Monitor. You can access the Status Monitor from the Windows Start Menu, QL-800 Maintenance Utility, or the printer driver. • From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Status Monitor. •...
Page 64: Viewing The Job Status And Canceling Jobs
Open the QL-800 Status Monitor. You can access the Status Monitor from the Windows Start Menu, QL-800 Maintenance Utility, or the printer driver. • From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Status Monitor. •...
Page 65: Viewing Ink And Consumable Levels
Open the QL-800 Toolbox application from a PC connected to the printer. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > Toolbox. A web browser will open and display the QL-800 Toolbox application. Under the Available Printers, select a printer that is powered on and connected to the host PC.
Page 66 Designing and Printing Labels Check the Ink Estimation Mode Enabled option. Then choose Submit. A red “Ink Estimation Mode” indicator message will appear. This step places the printer in a virtual printing mode. Print jobs you send will not be printed, but their associated ink use calculations will appear in the Ink Usage screen.
Page 67: Ql-800 Maintenance Utility
Viewing Printer Information Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 68: Upgrading The Printer Firmware
QuickLabel website (www.quicklabel.com). Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 69: Setting The Clock
Setting the Clock Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 70: Print Settings Tab
QL-800, baseline adjustment is not necessary. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 71: Setting The Horizontal Baseline
QL-800, baseline adjustment is not necessary. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 72: Setting The Cut/Stop Position
-20 to +20 mm. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 73: Setting Up External Unwind Mode
See “External Unwinder” on page 151. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 74: Selecting A Transport Fan Speed
The lower fan speed will result in better image quality. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 75: Cleaning Tab
Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open.
Page 76: Updating Cleaning Procedures
Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 77: Cleaning Printheads
QL-800 Status Monitor. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 78: Preparing For Shipping
Note: The original packing materials are required for this procedure. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 79: System Logs Tab
Viewing the Error History Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 80: Parts Replacement Tab
Note: Wear protective gloves to prevent ink from staining your hands during this procedure. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open.
Page 81: Replacing The Cutter
Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 82: Replacing The Maintenance Cartridge
Note: Wear protective gloves to prevent ink from staining your hands during this procedure. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open.
Page 83: Replacing The Maintenance Roller
Note: Wear protective gloves to prevent ink from staining your hands during this procedure. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open.
Page 84 QL-800 Maintenance Utility QL-800 User Guide...
Page 85: Printer Maintenance
Printer Maintenance Replacing Ink Cartridges When the remaining ink level becomes low, a low ink message will be displayed on the Status Monitor and in the System Logs tab of the maintenance utility. When an ink cartridge is out of ink, an out of ink message will be displayed and printing will stop.
Page 86 Printer Maintenance Open the ink cartridge latch for the empty ink cartridge. The latch can be opened by pressing the top of the locking mechanism and pulling outward. Remove the empty ink cartridge. Slide in the new ink cartridge, nozzle end first, label side up. Push the cartridge in all the way.
Page 87: Cleaning
Printer Maintenance Cleaning Cleaning the Printer Exterior Over time, the plastic exterior panels of the printer may accumulate dust, dirt, etc. You can clean these panels as needed. Dampen a clean, lint-free cloth with water. Gently clean the plastic exterior surfaces using the cloth. Anti-static electronic equipment cleaner may be used for exterior cleaning as needed.
Page 88: Cleaning The Maintenance Tray Area
Printer Maintenance Use a clean, lint-free cloth dampened with isopropyl alcohol to clean the pinch rollers [3]. If necessary, you can rotate the rollers by turning the drive pulley [4]. Note: If isopropyl alcohol is insufficient, Goo Gone® may be used as an alternative. Position the roller cover plate [2] in the mounting location and install the two screws [1].
Page 89: Cleaning The Transport Belts
Printer Maintenance Cleaning the Transport Belts Belts on the transport unit advance media through the printer. Occasionally, drops of ink may be deposited onto the belts. You can clean the transport belts as needed. Note: Wear protective gloves to prevent ink from staining your hands during this procedure. Remove media from the printer.
Page 90: Cleaning The Ink Cartridge Contacts
Printer Maintenance Dampen a clean, lint-free cloth with deionized water. Do not use paper towels, napkins, or any other material that may leave lint or debris behind while cleaning. Problems can occur if lint enters the interior of the printer. Hold the transport unit cutter frame [1] with one hand.
Page 91 Printer Maintenance Open the main side door. Release the two ink cartridge latches. Carefully slide all four ink cartridges, one at a time, out of the unit. Use a swab or lint-free cloth dampened with isopropyl alcohol to clean the ink cartridge electrical contacts.
Page 92: Cleaning The Printhead Manually
Printer Maintenance Use a swab dampened with isopropyl alcohol to clean the ink cartridge connection contacts inside the printer. Insert all four ink cartridges into the unit, one at a time, according to the ink color indicated on the ink cartridge latches. Close the two ink cartridge latches.
Page 93: Powering Up After Extended Downtime
Printer Maintenance Fill the orange packaging cap with approximately an 1/8th of an inch of de-ionized or distilled water. Place the printhead in the cap. Allow the printhead to soak for approximately 5 minutes. If the orange printhead packaging cap is not available, the printhead can be wiped with a lint free cloth thoroughly wet with de-ionized or distilled water.
Page 94: Upgrading The Printer Driver And Utilities
Printer Maintenance Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK.
Page 95 Printer Maintenance Select the firmware file. Then choose Open. The Update Firmware window will open. The printer names in this window correspond to the printer names in the Windows Devices and Printers window. Select the printer to be upgraded. Then choose Update. The firmware upgrade process will begin.
Page 96 Printer Maintenance QL-800 User Guide...
Page 97: Error Messages
Error Messages Error 1001 - Paper Path Error The printer did not move media into the proper position within the expected time. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 98: Error 1003 - Unwind Too Slow
Error Messages Visually inspect the feed sensor where media enters the printer and clean debris with a lint-free cloth. If adhesive is present, use a swab dampened with isopropyl alcohol to clean the affected areas. If isopropyl alcohol is insufficient, Goo Gone may be used as an alternative. Use Goo Gone sparingly when cleaning sensors.
Page 99: Error 1004 - Unwind Too Fast
Error Messages Error 1004 - Unwind too Fast The mandrel is moving faster than expected. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 100 Error Messages The connector on the transport unit is illustrated below. The mating connector inside the printer is illustrated below. QL-800 User Guide...
Page 101: Error 1007 - Reserved
Error Messages 4) Examine the cutter assembly on the transport unit. Make sure all parts are intact. Ensure the metal locking washer that retains the white plastic gear is installed. 5) Ensure that the cut is occurring through the label liner between labels. If necessary, adjust the cut/stop position in the Print Settings tab of the QL-800 Maintenance Utility.
Page 102: Error 1009 - Can't Calibrate Media
Error Messages Error 1009 - Can't Calibrate Media The printer cannot read TOF marks. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 103: Error 100B - Top Cover Open
Error Messages 2) If the door is closed and the error persists, ensure that the door switch is engaged when the door is closed. Bend the switch arm outward if necessary. Error 100B - Top Cover Open The top cover was opened during a print job. Solutions Use the following solutions to troubleshoot the issue.
Page 104 Error Messages 2) If the top cover is closed and the error still occurs, ensure that the cover switch is engaged when the cover is closed. The closed position of the cover is controlled by a screw that acts as a stop. Adjust this screw to lower the closed position of the cover. 3) If the top cover is closed and the error persists, ensure that the cover switch is engaged when the door is closed.
Page 105: Error 100C - Maintenance Cartridge Missing
Error Messages Error 100C - Maintenance Cartridge Missing The printer cannot detect the maintenance cartridge. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 106: Error 100F - Pinch Motor Stall
Error Messages Error 100F - Pinch Motor Stall The pinch motor has stalled. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 107: Error 1012 - Tof Mark Not Found
Error Messages Error 1012 - TOF Mark not Found The printer cannot read TOF marks. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 108: Error 1015 - Internal Error
Error Messages 3) On the rear of the printer, turn the power inlet switch off. Wait three seconds. Then turn the power inlet switch on. Power on the printer. Error 1015 - Internal Error There is an electronics failure. Solutions Use the following solutions to troubleshoot the issue.
Page 109: Error 1018 - Reserved
Error Messages Error 1018 - Reserved This error is reserved (not applicable). Error 1019 - Reserved This error is reserved (not applicable). Error 101A - TOF Calibration The printer is not ready to start calibration. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities.
Page 110: Error 1021 - Shared Memory Write Timeout
Error Messages 2) Press and hold the power key on the operation panel for three seconds to turn the printer off. Wait three seconds. Then press and hold the power key for one second to turn the printer on again. 3) On the rear of the printer, turn the power inlet switch off.
Page 111: Error 1023 - System Initialization Timeout
Error Messages Error 1023 - System Initialization Timeout The print engine was not online in the expected time. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 112: Error 1030 - Can't Erase Eeprom
Error Messages Error 1030 - Can't Erase EEPROM An internal EEPROM failure occurred. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 113: Error 1038 - Upgrade Failure
Error Messages 3) On the rear of the printer, turn the power inlet switch off. Wait three seconds. Then turn the power inlet switch on. Power on the printer. Error 1038 - Upgrade Failure There was an internal upgrade failure. Solutions Use the following solutions to troubleshoot the issue.
Page 114: Error 103A - Upgrade Failure
Error Messages Error 103A - Upgrade Failure There was an internal upgrade failure. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 115: Error 1043 - Can't Find Job Parameter
Error Messages Error 1043 - Can't find Job Parameter Job status message does not contain valid vertical offset parameter. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 116: Error 1046 - Can't Find Job Parameter
Error Messages Error 1046 - Can't find Job Parameter Job status message does not contain valid cut every N parameter. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 117: Error 1051 - Not Ready To Print
Error Messages Use a clean, lint-free cloth dampened with isopropyl alcohol to clean the indicated area on the maintenance cartridge. Insert the maintenance cartridge and close the lower side door. Error 1051 - Not ready to print The printer is unable to start a print job in the current state. Solutions Use the following solutions to troubleshoot the issue.
Page 118: Error 2002 - Incorrect Printhead
Error Messages Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl alcohol. Finish using the printhead replacement function but reinstall the same printhead. 2) Replace the printhead. Error 2002 - Incorrect Printhead The installed printhead is not appropriate for this printer. Solutions Use the following solutions to troubleshoot the issue.
Page 119: Error 2005 - Unusable Printhead
Error Messages Error 2005 - Unusable Printhead A qualified electrical component is not appropriate for the system. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 120: Error 2007 - Maintenance Busy
Error Messages Error 2007 - Maintenance Busy The printer is performing maintenance. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 121 Error Messages 3) Inspect the waste ink tube from the maintenance sled. This can shift position and prevent the maintenance sled from moving into position. The waste ink tube connects to the maintenance sled at the illustrated port. 4) Tension in the printhead harness bundles can restrict motion and make it more difficult for the printhead to move up and down.
Page 122: Error 200A - Black Cartridge Is Missing
Error Messages 6) Inspect the cam rollers on the print engine. Ensure both rollers are present. Error 200A - Black Cartridge is Missing The black ink cartridge was not detected. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities.
Page 123: Error 200C - Yellow Cartridge Is Missing
Error Messages Error 200C - Yellow Cartridge is Missing The yellow ink cartridge was not detected. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 124: Error 2010 - Magenta Ink Out
Error Messages Error 2010 - Magenta Ink Out The magenta ink cartridge is empty. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 125: Error 2014 - Missed Tof
Error Messages Error 2014 - Missed TOF The top-of-form mark was not found within the expected time. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
Page 126: Error Occurs During Printing
Error Messages This may occur when using CQL Pro software. The corrective action is to reduce the size of the image slightly. For example, if your label is 8” x 8”, then use a 7.980" x 7.980" image. Error Occurs During Printing The error occurs after the printhead moves into the print position and after media moves forward to start printing.
Page 127: Error 2100 - Unspecified Paper Path
Error Messages Error 2100 - Unspecified Paper Path The media motion is not consistent across the print encoder. Solutions Contact technical support. Error 3XXX - Software Communication Error Errors in the 3000 series indicate software communication errors. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities.
Page 128 Error Messages QL-800 User Guide...
Page 129: Troubleshooting
Troubleshooting Removing a Media Jam If a media jam occurs during a print job, the red error LED will light on the front panel and the specific error message will be displayed in the Status Monitor. Note: After clearing a media jam, you will need to reprint labels that were not completed before the jam occurred.
Page 130 Troubleshooting Remove the transport entrance guide. This guide is located on the transport unit near the media entrance pinch. • If the entrance guide is secured by screws, unfasten the two screws and remove the guide. • If the entrance guide is secured by magnets, simply remove the guide. Carefully cut the media under the transport entrance guide.
Page 131 Troubleshooting Grasp the handle on the transport unit. Then pull the transport unit straight out of the printer. Note: If the yellow transport unit shipping lock is installed, you will not be able to remove the transport unit. You must first remove the shipping lock by rotating it counterclockwise and then pulling it straight out.
Page 132: Removing A Media Jam In The Input Pinch Rollers
Troubleshooting After the jam has been removed, reinstall the transport entrance guide on the transport unit. • If the entrance guide is secured by screws, position the guide and fasten it with the two screws. • If the entrance guide is secured by magnets, simply snap the guide into position. Reinstall the transport unit.
Page 133: Removing A Media Jam In The Transport Unit
Troubleshooting If the jam is located between the input pinch rollers, you can remove a cover plate to access the rollers. a) Disconnect the roller cover plate [2] by removing the two screws [1]. Slide the plate outward, and then up away from the printer. Removing the plate may require a small amount of force because of the tight fit.
Page 134 Troubleshooting If the jam is located under one of the star wheel assemblies, remove the affected star wheel assembly. a) If you will remove the star wheel assembly near the media entrance, you must first unplug a sensor harness. This harness connects the sensor on the star wheel assembly to the encoder sensor.
Page 135: Removing A Media Jam In The Transport Area Inside The Printer
Troubleshooting c) Remove the jam. d) Inspect each star wheel on the assembly. Make sure the wheels spin freely on the dowel pins, and the dowel pins are snapped into the bracket. If a star wheel is misaligned or disconnected, remove the star wheel and its dowel pin. Then reinstall the wheel in the bracket.
Page 136 Troubleshooting If the jam is located up in the printhead area, manually lift the printhead and move the maintenance sled. Caution: The following instructions must be completed in a short period of time. Leaving the printhead in the uncapped position too long will result in dried ink nozzles. a) Turn the worm gear counterclockwise to raise the printhead.
Page 137: Known Issues
Troubleshooting Known Issues Printing Variable Data on Continuous Media Results in Blank Media Feeding This issue results from printing under the following conditions: • In the Media tab of the printer driver, None is selected as the Sensor type (continuous media).
Page 138: Resolving Windows 7/8/10 Usb Installation Issues
Note: This procedure requires administrator level access in Windows. Open the Devices and Printers window. Right-click the QuickLabel QL-800 in the Unspecified list. Then choose Properties. The QuickLabel QL-800 Properties window will open. Choose the Hardware tab.
Page 139 Troubleshooting Select QuickLabel QL-800 and choose Properties. The Properties window will open. Choose the General tab. Choose Change Settings. Then choose the Driver tab. Choose Update Driver. When you are prompted, select the Search automatically for updated driver software option. Windows will locate the driver on your system and create a printer item.
Page 140: Resolving Usb Communication Issues
Troubleshooting Resolving USB Communication Issues USB communication issues may prevent you from connecting to the printer with the QL-800 Maintenance Utility, Status Monitor, or CQL Pro software. In this situation, a warning symbol will displayed over the printer icon in the driver properties window.
Page 141 Troubleshooting Expand the Universal Serial Bus controllers option. Right-click USBCOMM Device Driver and select Update Driver. You will be prompted to select a search method. Choose Browse my computer for driver software. The Browse for drivers on your computer window will open. QL-800 User Guide...
Page 142: Identifying And Resolving Priming Problems
Troubleshooting Choose Let me pick from a list of available drivers on my computer. The device selection window will open. Select USBCOMM Device Driver. Then choose Next and follow the on-screen instructions to complete this procedure. Identifying and Resolving Priming Problems The printer is primed when you use any of the following features: •...
Page 143: Addressing Data Starvation
Troubleshooting Instead, you may need to perform a special restorative pre-prime under the guidance of Technical Support. When the restorative pre-prime has finished, you will be able to prime the printhead using the After Moving function in the Cleaning tab of the QL-800 Maintenance Utility.
Page 144 Troubleshooting This condition usually results in automatically pausing and resuming when more data is available to print. In some situations, this may result in an error (101D). If either of these situations is to be avoided, then the entire job can be set to be rendered before sending to the printer.
Page 145: Rewinder
Rewinder Before Installing the Rewinder Before installing the rewinder, observe the following precautions. • No rewinder feet should float. The rewinder must be held level constantly. • The rewinder must be installed on the same plane as the printer. • The rewinder weighs 25 pounds (11.3 kilograms).
Page 146: Installing The Rewinder
Rewinder Installing the Rewinder Use the following instructions to install the rewinder. Refer to the following illustration during this process. Note: These instructions assume you are using the rewinder accessory only. If you are also using the unwinder accessory, the installation procedure will differ. See “Installing the Rewinder when using the External Unwinder”...
Page 147: Installing The Rewinder When Using The External Unwinder
Rewinder Install the two thumb screws through the bracket [4] slots and into the rewinder [5]. Note: Do not fully tighten the thumb screws at this time. You will tighten the thumb screws after ensuring proper alignment in the rewinding procedure. Plug the power jack into the power slot on the rewinder.
Page 148: Rewinding Labels
Rewinder Remove the two thumb screws from the rewinder [2]. Align the rewinder [2] with the unwinder bracket [3]. Ensure the thumb screw mounting locations align with the slotted holes on the bracket. Install the two thumb screws through the bracket [3] slots and into the rewinder [2]. Note: Do not fully tighten the thumb screws at this time.
Page 149 Rewinder Turn the rewinder mandrel adjustment knob [4] counterclockwise to loosen the mandrel. Remove the outer flange [2] from the mandrel. Load an empty label core on the mandrel. Use an empty label core of the same width as the label media you will be using. Install the roll core on the rewinder, sliding it until it contacts the inner flange [1].
Page 150 Rewinder QL-800 User Guide...
Page 151: External Unwinder
External Unwinder Before Installing the External Unwinder Before installing the unwinder, observe the following precautions. • No unwinder feet should float. The unwinder must be held level constantly. • The unwinder must be installed on the same plane as the printer. •...
Page 152: Installing The External Unwinder
External Unwinder Installing the External Unwinder Use the following instructions to install the unwinder. Refer to the following illustration during this process. Use the Before Moving feature in the Cleaning tab of the QL-800 Maintenance Utility. This utility will prepare the printer for lifting and moving onto the brackets. See “Preparing for Moving”...
Page 153 External Unwinder With help from another person, lift the printer and then place it on the brackets. Caution: The printer is heavy and moving it requires two people. One person should lift the front by the indicated lift point, while the other person should lift the back by the indicated lift point.
Page 154 External Unwinder Use a straight edge such as a ruler to align the unwinder with the printer. The inside edge of the inside flange should be aligned with the fixed media guide on the media entry slot. Slide the unwinder left/right as allowed by the adjustment slots until the flange is squarely aligned with the fixed media guide.
Page 155: Unwinding Labels With The External Unwinder
External Unwinder Unwinding Labels with the External Unwinder The unwinder automatically unwinds media into the QL-800 for printing. This option is used when feeding rolls over eight inches in diameter. Note: Do not turn the unwinder mandrel by hand to unwind the media. Turning the mandrel by hand can result in unwinder damage.
Page 156 External Unwinder Install the removable roll support arm [7]. Then tighten the thumb screw [6] to lock it into position. Guide the media under the unwinder dancer arm [5] and up to the media entry slot. The inside edge of the media should be aligned squarely with the fixed media guide on the media entry slot.
Page 157: Shipping Precautions
Shipping Precautions Before shipping this printer, please read this section thoroughly. These shipping precautions must be followed to reduce the risk of printer damage during shipping. Please contact Technical Support if you have any questions or concerns about shipping your printer.
Page 158 Shipping Precautions QL-800 User Guide...
Page 159: Safety Warnings And Precautions
Safety Warnings and Precautions Before using this printer, please read this section thoroughly. Warnings to heed and important matters are described here to prevent user injury and printer damage. Do not attempt to operate this printer in any way other than those mentioned in the User Guide. Location Make sure there is sufficient space around the printer.
Page 160: Power Supply And Power Cord
Safety Warnings and Precautions Power Supply and Power Cord Warning • To avoid causing a fire or serious electrical shock, always use the power cord provided with this printer. To avoid a fire or electrical shock, do not use an extension cord. •...
Page 161: Moving The Printer
Safety Warnings and Precautions Caution • There are high voltage points inside the printer. To avoid a fire or electrical shock, never attempt to disassemble or repair the printer. • Never insert or drop any metal objects into the printer when it is open. This could cause a fire or serious electrical shock, or damage the printer.
Page 162: Ink Cartridge And The Maintenance Cartridge
Safety Warnings and Precautions Caution • Before moving the printer, use the appropriate procedures to drain ink from the printhead or entire print system. See “Preparing for Moving” on page 77. See “Preparing for Shipping” on page 78. • Before you move the printer to another location in the same building, disconnect the power cord and make sure that all other cables are disconnected.
Page 163: Specifications
12 ips at 1600 x 800 dpi Media Sensing Gap, Reflective (bottom-only), Continuous; Non-adjustable/fixed sensors Ink Cartridge Capacity QuickLabel QL-800 CMYK dye cartridges, 250mL Maintenance Cartridge Capacity Approximately 1 million printed inches or 850 mid-job cleanings Near full warning at approximately 80% full Printhead Life Approximately 250,000 linear inches.
Page 164 Specifications Printer Label Media Width: 2.125” (54 mm) - 8.425” (214 mm) Length: 1.125” (29 mm) - 30.125” (765 mm) Types: Gloss Paper, Matte Paper and Synthetic pressure-sensitive; Paper Tag Stock Roll: 8” OD (203 mm) QuickLabel® paper and synthetic labels on 3” ID (76.2 mm) core Thickness: 5.5 mil - 7.5 mil (0.140 mm - 0.191mm) Control Panel...
Page 165 Specifications Printer Environmental Printer Operating 41º F to 95º F (5º C to 35º C), 20% to 90% Relative Humidity (non-condensing) Printer should be installed on level surface with no more than 1º tilt in any axis No longer than 8 weeks powered off or in standby.
Page 166: Label Specifications
Specifications Label Specifications Label Rollstock 8” OD (203 mm) QuickLabel® paper and synthetic labels Label Size/Print Area Width: 2.0” - 8.3” (51 mm - 211 mm) Length: 1.0” - 30.0” (25 mm - 762 mm) Construction Width (a): 2.125” - 8.425” (54 mm - 214 mm) Edge Trim Left / Right (b): 0.063”...
Page 167 Specifications Label Other Features Gap (e): 0.118” (3.0 mm) - 0.75” (19 mm) Multi-Across/Down: Yes, 1.0” (25 mm) min. width, 1.0” (25 mm) min. length Maximum of 0.25” horizontal and vertical gaps Butt Cut Label Construction: acceptable if no print required for length of reflective mark Splices: clear tape splices are permissible QL-800 User Guide...
Page 168 Specifications QL-800 User Guide...
Page 169: Index
Index Driver ....48 Driver Installation (Network) ....25 Aerosol Filter Driver Installation (USB) .
Page 170 Index Error 101D ......109 Error 1020 ......109 Horizontal Baseline .
Page 171 Index Outer Flange ......40 Shipping ......78 Specifications .
Page 172 Index QL-800 User Guide...

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