AstroNova QuickLabel QL-850 User Manual
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AstroNova QuickLabel QL-850 User Manual

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  • Page 1 U S E R G U I D E...
  • Page 2 QL-850 User Guide Part Number 9006-0000006 Revision 1.0 10/2019 QuickLabel, An AstroNova™ Division World Headquarters 600 East Greenwich Ave., West Warwick, RI 02893 Tel: +1 (401) 828-4000 Fax: +1 (401) 822-2430 E-mail: info@QuickLabel.com www.QuickLabel.com Technical Support Tel: +1 (401) 828-4000 E-mail: support@QuickLabel.com...
  • Page 3 QuickLabel. Trademarks QL-850® and CQL Pro® are registered trademarks of AstroNova, Inc. Adobe®, Photoshop®, and Illustrator® are registered trademarks of Adobe Systems, Inc. Corel® is a registered trademark of Corel Corporation.
  • Page 4 Obtaining Service To obtain warranted service, please contact QuickLabel Technical Support through one of the Factory Sales and Service Centers. Contact Information World Headquarters 600 East Greenwich Ave. West Warwick, RI 02893 USA Toll-Free: 877-757-7978 | Tel: +1 401-828-4000 quicklabel.com European Headquarters Waldstrasse 70 63128 Dietzenbach | Germany...
  • Page 5 China 1F, Bldg2#, 458 North Fu Te Road, Shanghai Waigaoqiao F.T.Z., 200131 Tel: +86 21 5868 2809 quicklabel.cn Ownership Information Congratulations and thank you for your business. Your purchase of a QuickLabel digital label printer is an investment in production flexibility and packaging efficiency. Please record the model number and serial number of your product.
  • Page 6 RoHS2 Compliance The QL-850 Label Printer does not contain the substances specified within ANNEX II of “Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE) exceeding their specified maximum concentration values tolerated by weight in homogeneous materials, except for the exemptions...
  • Page 7 WEEE Compliance - India only This product is not to be disposed of with your household waste, according to the e-waste (Management and Handling) Rules, 2011. This product should be handed over to a designated collection point, e.g., to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
  • Page 8 CE Label First Affixed Date: 19 Place of issue: West Warwick, RI European Contact: Your local AstroNova, Inc. Sales and Service Office. FRANCE - Parc Euclide, ZA la Clef de St Pierre, 10A Rue Blaise Pascal 78990 Elancourt Tel: (+33) 1 34 82 09 00, Fax: (+33) 1 34 82 05 71 GERMANY - Waldstraße 70, D-63128 Dietzenbach...

  • Page 9: Table Of Contents

    Contents Chapter 1: Getting Started ........12 Installation and Setup Overview .
  • Page 10 Contents Error 1005 - Out of Media ....... . 54 Error 1006 - Cutter Jam .
  • Page 11 Contents Error 200C - Yellow Cartridge is Missing ......79 Error 200D - Cyan Cartridge is Missing ......79 Error 200E - Multiple Cartridges are Missing .

  • Page 12: Getting Started

    Getting Started Installation and Setup Overview Refer to the installation and setup summary for an outline of the required steps. Unpack the printer. See “Unpacking the Printer” on page 12. Ensure all parts are included. See “Checking the Included Parts” on page 14. Before installing the printer, select an appropriate location and ensure system requirements are met.
  • Page 13 Getting Started With help from another person, lift the printer off the shipping pallet. Caution: The printer is heavy and moving it requires two people. One person should lift the front by the indicated lift point, while the other person should lift the back by the indicated lift point.
  • Page 14 Getting Started Grasp the transport unit handle and pull the transport unit straight out of the printer. An absorbent pad is positioned above the transport unit for shipping. Remove this pad. Reinstall the transport unit. Ensure it is fully inserted in the printer. Close the main side door but leave the lower side door open.

  • Page 15: Before Installing The Printer

    Getting Started Before Installing the Printer Choosing an Installation Location The installation environment must be as described in this section. • The printer power cord must be able to connect to an outlet (100V - 240V AC). This outlet must be easily accessible. •...

  • Page 16: Powering On

    Getting Started Installation Precautions When installing the printer, observe the following precautions. • Imaging faults can result from dew condensation that occurs when the printer is moved from a cold place to a warm place. Leave the unpacked printer as is for at least two hours before installing it.

  • Page 17: Installing The Printer Driver

    Getting Started Press and hold the power key [3] for one second to turn the printer on. The printer will begin the power-up process, including opening the printhead latch, and the green LED will flash momentarily. When the green LED stops flashing and remains on, the printer will be ready to use.
  • Page 18 Getting Started Installing the Printer Driver (Network) Use the following instructions to install the printer via a network connection. For detailed information about the topic of networking, refer to documentation applicable to your network environment and/or contact your network administrator. Ensure the QL-850 is powered on and connected to the network via a LAN cable.

  • Page 19: Using The After Shipping Wizard

    Open the QL-850 Toolbox application from a PC connected to the printer via USB. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-850 > Toolbox. A web browser will open and display the QL-850 Toolbox application.
  • Page 20 Getting Started Preparing the Maintenance Roller A foam block is installed over the maintenance roller to protect it during shipping. Use the following instructions to remove this foam block. Open the top cover and remove the cinch strap [1]. Remove the foam support block [2] from the printer. Use caution when removing the block to avoid dislodging the maintenance roller assembly.
  • Page 21 Getting Started Installing Ink Cartridges Use the following instructions to install ink cartridges. Danger: For safety, keep ink cartridges out of the reach of children. If ink is accidentally ingested, contact a physician immediately. Open the main side door. Open both ink cartridge latches [1]. Each latch can be opened by pressing down on the top of the locking mechanism and pulling outward.
  • Page 22 Getting Started Installing the Printhead Use the following instructions to install the printhead. Caution: The printhead is sensitive to electrostatic discharge (ESD). Use ESD protection when handling the printhead. Caution: Do not touch the printhead cartridge ink couplings, nozzle surface, or the electrical contacts when installing the printhead cartridge.
  • Page 23 Getting Started Remove the orange protective plastic cover from the printhead cartridge, holding the printhead by the handle. • Remove the flaps covering the ink ports. • Remove the clip holding the cover near the center of the printhead cartridge. •...
  • Page 24 Getting Started Tilt the top of the printhead cartridge toward the back of the printer, about 20 degrees. Then gently place the back of the printhead cartridge into the print engine. 20° Caution: Avoid touching the printhead connector circuit board inside the printer. When the back of the printhead is firmly in place, gently rotate the printhead cartridge forward into position against the stops on the printhead connector circuit board.

  • Page 25: Loading And Unloading Media

    Getting Started Open the top cover and verify that ink has filled all of the five tubes shown below. Caution: If ink is not visible in all of the indicated tubes, contact Technical Support. Do not run the After Shipping Wizard in the QL-850 Maintenance Utility again or an ink overflow may occur.
  • Page 26 Getting Started On the front of the printer, slide the media exit guide [5] all the way to the right toward the control panel. You can adjust this guide before printing. Place the media near the entry slot. Loosen the thumbscrew on the adjustable media guide [6] and slide the guide to the width of the media.
  • Page 27 Getting Started Turn the wing nut [1] on the end of the mandrel clockwise until you feel resistance. This secures the roll in place. Put the outer flange [4] on the mandrel. Make sure the outer flange makes contact with the roll [2].
  • Page 28 Getting Started Unloading Media Press and hold the back-feed key. The printer will back-feed media. When the media has almost exited the back of the printer, back-feeding will stop and the printer will beep once. This confirmation tone alerts you that media is about to be unloaded.
  • Page 29 Getting Started Working with Reflective Mark Media Reflective mark media may require special handling to ensure proper top-of-form calibration. Observe the following guidelines when using reflective mark media. • Ensure the reflective mark meets the width, length, and density requirements. See “Label Specifications”...

  • Page 30: Ql-850 Overview

    QL-850 Overview Printer Part Names and Functions Front View Part Description Media Exit Slot Printed labels are ejected through this slot. Operation Panel Use these keys to operate various printer functions. Top Cover Open this cover to access the printhead. Main Side Door Open this door to access the transport unit and ink cartridges.
  • Page 31 QL-850 Overview Back View Part Description Media Entry Slot Media enters the printer through this slot. Reserved This port is not used. Do not connect to this port. USB Port Connect the USB cable here when using the USB connection method. LAN Port Connect the LAN cable here when using the LAN connection method.

  • Page 32: Operation Panel

    QL-850 Overview Operation Panel Description • If the printer power is off, press and hold this key Power for one second to turn the power on. • If the printer power is on, press and hold this key for three seconds to turn the power off. •...

  • Page 33: Led Indicators

    QL-850 Overview Description • Press and release the back-feed key to back-feed Back-Feed media one label length. • Press and hold the back-feed key to back-feed media until you release the key. • To unload media, press and hold the back-feed key until the printer beeps once.

  • Page 34: Color Basics

    QL-850 Overview Description Non-Ink Consumables This yellow LED indicates the status of the following items. • Printhead • Cutter • Aerosol Filter • Maintenance Cartridge • Maintenance Roller The LED will illuminate based on remaining service life. • Off - All items are above 20% service life remaining.
  • Page 35 QL-850 and display profiles will help with the full design and printing process. If color matching is important to you, you may consider profiling your computer display. QuickLabel QL-850 Color Profiles When printing, even the type of material printed on can change the way colors appear.

  • Page 36: Designing And Printing Labels

    Designing and Printing Labels Designing Labels This section describes several factors you should consider before you start designing labels. Label Media Type Overview This section describes the types of label media you can use with the QL-850 printer. • Reflective Mark Media - Reflective mark media has black cue marks printed on the on the back of the label liner.
  • Page 37 Designing and Printing Labels Disabling Anti-aliasing Most graphic design software applications provide anti-aliasing features that result in the appearance of smooth color transitions. The following illustration shows text with anti-aliasing disabled (top) and enabled (bottom). Note the smooth color transitions when anti-aliasing is enabled.

  • Page 38: Setting Up The Label Design Software

    Designing and Printing Labels Setting up the Label Design Software This section describes how to set up your label design software to print on the QL-850. Setting up Labels in CQL Pro CQL Pro is a software application developed by QuickLabel to access special features in our printers and allow customers to easily design and print labels.
  • Page 39 Designing and Printing Labels If necessary, you can pause, resume, and cancel print jobs from the operation panel on the front of the printer. You can also perform a printhead cleaning operation while paused if needed. • While printing, press and release the pause/resume key to pause the print job. •...

  • Page 40: Estimating Ink Use

    Open the QL-850 Toolbox application from a PC connected to the printer. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-850 > Toolbox. A web browser will open and display the QL-850 Toolbox application. Under the Available Printers, select a printer that is powered on and connected to the host PC.

  • Page 41: Printer Maintenance

    Printer Maintenance Replacing Ink Cartridges When the remaining ink level becomes low, a low ink message will be displayed on the Status Monitor and in the System Logs tab of the maintenance utility. When an ink cartridge is out of ink, an out of ink message will be displayed and printing will stop.
  • Page 42 Printer Maintenance Open the ink cartridge latch for the empty ink cartridge. The latch can be opened by pressing the top of the locking mechanism and pulling outward. Remove the empty ink cartridge. Slide in the new ink cartridge, nozzle end first, label side up. Push the cartridge in all the way.

  • Page 43: Cleaning

    Printer Maintenance Cleaning Cleaning the Printer Exterior Over time, the plastic exterior panels of the printer may accumulate dust, dirt, etc. You can clean these panels as needed. Dampen a clean, lint-free cloth with water. Gently clean the plastic exterior surfaces using the cloth. Anti-static electronic equipment cleaner may be used for exterior cleaning as needed.
  • Page 44 Printer Maintenance Use a clean, lint-free cloth dampened with isopropyl alcohol to clean the pinch rollers [3]. If necessary, you can rotate the rollers by turning the drive pulley [4]. Note: If isopropyl alcohol is insufficient, Goo Gone® may be used as an alternative. Position the roller cover plate [2] in the mounting location and install the two screws [1].
  • Page 45 Printer Maintenance Cleaning the Transport Belts Belts on the transport unit advance media through the printer. Occasionally, drops of ink may be deposited onto the belts. You can clean the transport belts as needed. Note: Wear protective gloves to prevent ink from staining your hands during this procedure. Remove media from the printer.
  • Page 46 Printer Maintenance Place the transport unit on a flat surface. Dampen a clean, lint-free cloth with deionized water. Do not use paper towels, napkins, or any other material that may leave lint or debris behind while cleaning. Problems can occur if lint enters the interior of the printer. Hold the transport unit cutter frame [1] with one hand.
  • Page 47 Printer Maintenance Open the main side door. Release the two ink cartridge latches. Carefully slide all four ink cartridges, one at a time, out of the unit. Use a swab or lint-free cloth dampened with isopropyl alcohol to clean the ink cartridge electrical contacts.
  • Page 48 Printer Maintenance Use a swab dampened with isopropyl alcohol to clean the ink cartridge connection contacts inside the printer. Insert all four ink cartridges into the unit, one at a time, according to the ink color indicated on the ink cartridge latches. Close the two ink cartridge latches.

  • Page 49: Powering Up After Extended Downtime

    When the green LED stops flashing and remains on, proceed to the next step. Launch the QL-850 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-850 > QL-850 Maintenance Utility. A language and printer prompt will open.

  • Page 50: Upgrading The Print Module Firmware

    QL-850 Toolbox (web browser utility) Launch the QL-850 Update Firmware application. From the Windows start menu, choose Start > All Programs > QuickLabel QL-850 > QL-850 Update Firmware. A file selection window will open. Select the firmware file. Then choose Open. The Update Firmware window will open.
  • Page 51 Printer Maintenance Select the printer to be upgraded. Then choose Update. The firmware upgrade process will begin. This process requires several minutes. The displayed progress bar only indicates upgrade activity and is not an indicator of the percent complete. Near the end of the upgrade process, the print module will automatically shut down and restart.

  • Page 52: Error Messages

    Error Messages Error 1001 - Paper Path Error The printer did not move media into the proper position within the expected time. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 53: Error 1003 - Unwind Too Slow

    Error Messages If the job fails to resume or is canceled, turn the printer power off and disconnect the power cable from the power outlet. Visually inspect the feed sensor where media enters the printer and clean debris with a lint-free cloth.

  • Page 54: Error 1004 - Unwind Too Fast

    Error Messages Error 1004 - Unwind too Fast The mandrel is moving faster than expected. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
  • Page 55 Error Messages An electrical connection is not being made where the transport unit plugs into the printer. Examine both connectors and make sure the connectors' pins are clean and not pushed in or damaged. The connector on the transport unit is illustrated below. The mating connector inside the printer is illustrated below.
  • Page 56 Error Messages Examine the cutter assembly on the transport unit. Make sure all parts are intact. Ensure the metal locking washer that retains the white plastic gear is installed. Ensure that the cut is occurring through the label liner between labels. If necessary, adjust the cut/stop position in the Print Settings tab of the QL-850 Maintenance Utility.

  • Page 57: Error 1007 - Reserved

    Error Messages Error 1007 - Reserved This error is reserved (not applicable). Error 1008 - Continuous Media Selected Attempting an operation incompatible with continuous media (a single label feed, for example). Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities.

  • Page 58: Error 100A - Main Side Door Open

    Error Messages Error 100A - Main Side Door Open The main side door was opened during a print job. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 59: Error 100B - Top Cover Open

    Error Messages Error 100B - Top Cover Open The top cover was opened during a print job. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 60: Error 100C - Maintenance Cartridge Missing

    Error Messages If the top cover is closed and the error persists, ensure that the cover switch is engaged when the door is closed. Bend the switch arm upward if necessary. Error 100C - Maintenance Cartridge Missing The printer cannot detect the maintenance cartridge. Solutions Use the following solutions to troubleshoot the issue.

  • Page 61: Error 100E - Belt Motor Stall

    Error Messages Error 100E - Belt Motor Stall The belt motor has stalled. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 62: Error 1011 - Unwind Over Current

    Error Messages Error 1011 - Unwind Over Current Unwind motor requires more current than should be supplied. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 63: Error 1014 - Internal Error

    Error Messages Error 1014 - Internal Error There is an electronics failure. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 64: Error 1016 - Can't Tighten Unwind

    Error Messages Error 1016 - Can't Tighten Unwind The printer cannot tighten media at the supply mandrel. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 65: Error 101D - Not Printing Timeout

    Error Messages Error 101D - Not Printing Timeout Printing has started, but there is too much time/space between printed labels. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 66: Error 1022 - Shared Memory Response Timeout

    Error Messages Error 1022 - Shared Memory Response Timeout There is an internal communications failure. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 67: Error 1025 - Shutdown Timeout

    Error Messages On the rear of the printer, turn the power inlet switch off. Wait three seconds. Then turn the power inlet switch on. Power on the printer. Error 1025 - Shutdown Timeout There was a failure to shut down the print engine. Solutions Use the following solutions to troubleshoot the issue.

  • Page 68: Error 1032 - Invalid Eeprom Checksum

    Error Messages On the rear of the printer, turn the power inlet switch off. Wait three seconds. Then turn the power inlet switch on. Power on the printer. Error 1032 - Invalid EEPROM Checksum An internal EEPROM failure occurred. Solutions Use the following solutions to troubleshoot the issue.

  • Page 69: Error 1039 - Upgrade Failure

    Error Messages Error 1039 - Upgrade Failure There was an internal upgrade failure. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 70: Error 1040 - Failed To Read Job Status

    Error Messages Error 1040 - Failed to Read Job Status Corrupt or incomplete job status message was received from print engine. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 71: Error 1044 - Can't Find Job Parameter

    Error Messages Error 1044 - Can't find Job Parameter Job status message does not contain valid top-of-form parameter. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
  • Page 72 Error Messages Install a new maintenance cartridge. Press and release the power key to clear the error. If your printer model has a maintenance cartridge sensor, clean the sensor and the maintenance cartridge. If ink is present on the sensor or the exterior of the maintenance cartridge, false sensor readings may occur.

  • Page 73: Error 1051 - Not Ready To Print

    Error Messages Error 1051 - Not ready to print The printer is unable to start a print job in the current state. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 74: Error 2002 - Incorrect Printhead

    Error Messages Error 2002 - Incorrect Printhead The installed printhead is not appropriate for this printer. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 75: Error 2004 - Unlicensed Printhead

    Error Messages Error 2004 - Unlicensed Printhead A qualified electrical component is not being found by the system. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 76: Error 2007 - Maintenance Busy

    Error Messages Remove the printhead using the printhead replacement function in the Parts Replacement tab of the QL-850 Maintenance Utility. Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl alcohol. Finish using the printhead replacement function but reinstall the same printhead. Error 2007 - Maintenance Busy The printer is performing maintenance.
  • Page 77 Error Messages Inspect the waste ink tube from the maintenance sled. This can shift position and prevent the maintenance sled from moving into position. The waste ink tube connects to the maintenance sled at the illustrated port. Tension in the printhead harness bundles can restrict motion and make it more difficult for the printhead to move up and down.
  • Page 78 Error Messages Inspect the cam rollers on the print engine. Ensure both rollers are present. QL-850 User Guide...

  • Page 79: Error 200A - Black Cartridge Is Missing

    Error Messages Error 200A - Black Cartridge is Missing The black ink cartridge was not detected. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 80: Error 200E - Multiple Cartridges Are Missing

    Error Messages Error 200E - Multiple Cartridges are Missing Multiple ink cartridges were not detected. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 81: Error 2012 - Cyan Ink Out

    Error Messages Error 2012 - Cyan Ink Out The cyan ink cartridge is empty. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.

  • Page 82: Error 2016 - Cartridge Error

    Error Messages Error 2016 - Cartridge Error There was an error communicating to an ink cartridge. Solutions Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, followed by other possibilities. Check to see if the issue is resolved after performing each recommended solution.
  • Page 83 Error Messages There is a star wheel malfunction. • A star wheel is not spinning. Replace the affected star wheel or the star wheel assembly. • A star wheel has become unseated. Remove and reinstall the affected star wheel. Proper operation is for the star wheel to spin on the dowel pin that snaps into the star wheel bracket.
  • Page 84 Error Messages The encoder rollers on the transport unit are dirty or dusty. Clean the rollers. You will remove the star wheel assembly near the media entrance, and you must first unplug a sensor harness. This harness connects the sensor on the star wheel assembly to the encoder sensor.

  • Page 85: Error 2100 - Unspecified Paper Path

    Error Messages Use a clean, lint-free cloth dampened with isopropyl alcohol to clean the transport encoder rollers. If necessary, you can rotate the rollers by hand during cleaning. Plug in the sensor harness. Move the harness under the protective cover. Then fasten the two screws to secure the cover.

  • Page 86: Troubleshooting

    Troubleshooting Removing a Media Jam If a media jam occurs during a print job, the red error LED will light on the front panel and the specific error message will be displayed in the Status Monitor. Note: After clearing a media jam, you will need to reprint labels that were not completed before the jam occurred.
  • Page 87 Troubleshooting Remove the transport entrance guide. This guide is located on the transport unit near the media entrance pinch. The entrance guide is secured by magnets. Simply remove the guide. Carefully cut the media under the transport entrance guide. You can use scissors or a blade to start the cut, and then tear the rest of the way with your hands.
  • Page 88 Troubleshooting Grasp the handle on the transport unit. Then pull the transport unit straight out of the printer. Note: If the yellow transport unit shipping lock is installed, you will not be able to remove the transport unit. You must first remove the shipping lock by rotating it counterclockwise and then pulling it straight out.
  • Page 89 Troubleshooting After the jam has been removed, reinstall the transport entrance guide on the transport unit. The entrance guide is secured by magnets, simply snap the guide into position. Reinstall the transport unit. Close the top cover and main side door if they are open. Power on the printer.
  • Page 90 Troubleshooting If the jam is located between the input pinch rollers, you can remove a cover plate to access the rollers. Disconnect the roller cover plate [2] by removing the two screws [1]. Slide the plate outward, and then up away from the printer. Removing the plate may require a small amount of force because of the tight fit.
  • Page 91 Troubleshooting If the jam is located under one of the star wheel assemblies, remove the affected star wheel assembly. If you will remove the star wheel assembly near the media entrance, you must first unplug a sensor harness. This harness connects the sensor on the star wheel assembly to the encoder sensor.
  • Page 92 Troubleshooting Inspect each star wheel on the assembly. Make sure the wheels spin freely on the dowel pins, and the dowel pins are snapped into the bracket. If a star wheel is misaligned or disconnected, remove the star wheel and its dowel pin. Then reinstall the wheel in the bracket.
  • Page 93 Troubleshooting If the jam is located up in the printhead area, manually lift the printhead and move the maintenance sled. Caution: The following instructions must be completed in a short period of time. Leaving the printhead in the uncapped position too long will result in dried ink nozzles. Turn the worm gear counterclockwise to raise the printhead.

  • Page 94: Known Issues

    Troubleshooting Known Issues Printing Variable Data on Continuous Media Results in Blank Media Feeding This issue results from printing under the following conditions: • In the Media tab of the printer driver, None is selected as the Sensor type (continuous media).

  • Page 95: Resolving Windows 7/8/10 Usb Installation Issues

    Note: This procedure requires administrator level access in Windows. Open the Devices and Printers window. Right-click the QuickLabel QL-850 in the Unspecified list. Then choose Properties. The QuickLabel QL-850 Properties window will open. Choose the Hardware tab.
  • Page 96 Troubleshooting Select QuickLabel QL-850 and choose Properties. The Properties window will open. Choose the General tab. Choose Change Settings. Then choose the Driver tab. Choose Update Driver. When you are prompted, select the Search automatically for updated driver software option. Windows will locate the driver on your system and create a printer item.

  • Page 97: Resolving Usb Communication Issues

    Troubleshooting Resolving USB Communication Issues USB communication issues may prevent you from connecting to the printer with the QL-850 Maintenance Utility, Status Monitor, or CQL Pro software. In this situation, a warning symbol will displayed over the printer icon in the driver properties window.
  • Page 98 Troubleshooting Expand the Universal Serial Bus controllers option. Right-click USBCOMM Device Driver and select Update Driver. You will be prompted to select a search method. Choose Browse my computer for driver software. The Browse for drivers on your computer window will open. QL-850 User Guide...

  • Page 99: Identifying And Resolving Priming Problems

    Troubleshooting Choose Let me pick from a list of available drivers on my computer. The device selection window will open. Select USBCOMM Device Driver. Then choose Next and follow the on-screen instructions to complete this procedure. Identifying and Resolving Priming Problems The printer is primed when you use any of the following features: •...

  • Page 100: Addressing Data Starvation

    Troubleshooting Instead, you may need to perform a special restorative pre-prime under the guidance of Technical Support. When the restorative pre-prime has finished, you will be able to prime the printhead using the After Moving function in the Cleaning tab of the QL-850 Maintenance Utility.
  • Page 101 Troubleshooting This condition usually results in automatically pausing and resuming when more data is available to print. In some situations, this may result in an error (101D). If either of these situations is to be avoided, then the entire job can be set to be rendered before sending to the printer.

  • Page 102: Rewinder

    Rewinder Before Installing the Rewinder Before installing the rewinder, observe the following precautions. • No rewinder feet should float. The rewinder must be held level constantly. • The rewinder must be installed on the same plane as the printer. • The rewinder weighs 25 pounds (11.3 kilograms).

  • Page 103: Installing The Rewinder

    Rewinder Installing the Rewinder Use the following instructions to install the rewinder. Refer to the following illustration during this process. Note: These instructions assume you are using the rewinder accessory only. If you are also using the unwinder accessory, the installation procedure will differ. See “Installing the Rewinder when using the External Unwinder”...

  • Page 104: Installing The Rewinder When Using The External Unwinder

    Rewinder Install the two thumb screws through the bracket [4] slots and into the rewinder [5]. Note: Do not fully tighten the thumb screws at this time. You will tighten the thumb screws after ensuring proper alignment in the rewinding procedure. Plug the power jack into the power slot on the rewinder.

  • Page 105: Rewinding Labels

    Rewinder Align the rewinder [2] with the unwinder bracket [3]. Ensure the thumb screw mounting locations align with the slotted holes on the bracket. Install the two thumb screws through the bracket [3] slots and into the rewinder [2]. Note: Do not fully tighten the thumb screws at this time. You will tighten the thumb screws after ensuring proper alignment in the rewinding procedure.
  • Page 106 Rewinder Load an empty label core on the mandrel. Use an empty label core of the same width as the label media you will be using. Install the roll core on the rewinder, sliding it until it contacts the inner flange [1]. The outer flange [2] will be installed after you fasten the label media to the roll core.

  • Page 107: External Unwinder

    External Unwinder Before Installing the External Unwinder Before installing the unwinder, observe the following precautions. • No unwinder feet should float. The unwinder must be held level constantly. • The unwinder must be installed on the same plane as the printer. •...

  • Page 108: Installing The External Unwinder

    External Unwinder Installing the External Unwinder Use the following instructions to install the unwinder. Refer to the following illustration during this process. Use the Before Moving feature in the Cleaning tab of the QL-850 Maintenance Utility. This utility will prepare the printer for lifting and moving onto the brackets. Refer to the QL-850 Driver Help for details.
  • Page 109 External Unwinder recessed handle. Lift the rear of the printer by the flat area of the plastic frame above the mandrel. Keep the printer level while lifting it. The printer should sit level on the brackets as shown. The front of the printer should make contact with the raised tab on the bracket.
  • Page 110 External Unwinder Use a straight edge such as a ruler to align the unwinder with the printer. The inside edge of the inside flange should be aligned with the fixed media guide on the media entry slot. Slide the unwinder left/right as allowed by the adjustment slots until the flange is squarely aligned with the fixed media guide.

  • Page 111: Unwinding Labels With The External Unwinder

    External Unwinder Unwinding Labels with the External Unwinder The unwinder automatically unwinds media into the QL-850 for printing. This option is used when feeding rolls over eight inches in diameter. Note: Do not turn the unwinder mandrel by hand to unwind the media. Turning the mandrel by hand can result in unwinder damage.
  • Page 112 External Unwinder Guide the media under the unwinder dancer arm [5] and up to the media entry slot. The inside edge of the media should be aligned squarely with the fixed media guide on the media entry slot. If the media is not squarely aligned with the fixed media guide, adjust the position of the unwinder as needed.

  • Page 113: Shipping And Storage

    Shipping and Storage Shipping Precautions Before shipping this printer, please read this section thoroughly. These shipping precautions must be followed to reduce the risk of printer damage during shipping. Please contact Technical Support if you have any questions or concerns about shipping your printer.

  • Page 114: Storage Precautions

    Shipping and Storage Storage Precautions Before storing ink or printheads, please read this section thoroughly. These storage precautions must be followed to reduce the risk of damage during storage. Please contact Technical Support if you have any questions or concerns about storage. Printhead Storage This section provides information about storage and transportation for printheads and guidance on likely performance if held beyond the specified storage period.
  • Page 115 Shipping and Storage Ink Storage This section provides information about storage and transportation for ink and guidance on likely performance if held beyond the specified storage period. Ink Transportation • IEC 60721-3-2 Class 2K3 • -13º F to 158º F (-25° C to 70° C) •...

  • Page 116: Safety Warnings And Precautions

    Safety Warnings and Precautions Before using this printer, please read this section thoroughly. Warnings to heed and important matters are described here to prevent user injury and printer damage. Do not attempt to operate this printer in any way other than those mentioned in the User Guide. Location Make sure there is sufficient space around the printer.

  • Page 117: Power Supply And Power Cord

    Safety Warnings and Precautions Power Supply and Power Cord Warning • To avoid causing a fire or serious electrical shock, always use the power cord provided with this printer. To avoid a fire or electrical shock, do not use an extension cord. •...

  • Page 118: Moving The Printer

    Safety Warnings and Precautions Caution • There are high voltage points inside the printer. To avoid a fire or electrical shock, never attempt to disassemble or repair the printer. • Never insert or drop any metal objects into the printer when it is open. This could cause a fire or serious electrical shock, or damage the printer.

  • Page 119: Ink Cartridge And The Maintenance Cartridge

    Safety Warnings and Precautions handle. Lift the rear of the printer by the flat area of the plastic frame above the mandrel. Keep the printer level while lifting it. • Always hold the printer level and carry it slowly. If ink is spilled inside the printer while moving it, this could cause a fire or serious electrical shock or damage the printer.

  • Page 120: Specifications

    12 ips at 1600 x 800 dpi Media Sensing Gap, Reflective (bottom-only), Continuous; Non-adjustable/fixed sensors Ink Cartridge Capacity QuickLabel QL-850 CMYK dye cartridges, 250mL Maintenance Cartridge Capacity Approximately 1 million printed inches or 850 mid-job cleanings Near full warning at approximately 80% full Printhead Life Approximately 250,000 linear inches.
  • Page 121 Specifications Printer Label Media Width: 2.125” (54 mm) - 8.425” (214 mm) Length: 1.125” (29 mm) - 30.125” (765 mm) Types: Gloss Paper, Matte Paper and Synthetic pressure-sensitive; Paper Tag Stock Roll: 8” OD (203 mm) QuickLabel® paper and synthetic labels on 3” ID (76.2 mm) core Thickness: 5.5 mil - 7.5 mil (0.140 mm - 0.191mm) Control Panel...
  • Page 122 Specifications Printer Environmental Printer Operating 41º F to 95º F (5º C to 35º C), 20% to 90% Relative Humidity (non-condensing) Printer should be installed on level surface with no more than 1º tilt in any axis No longer than 8 weeks powered off or in standby.

  • Page 123: Label Specifications

    Specifications Label Specifications Label Rollstock 8” OD (203 mm) QuickLabel® paper and synthetic labels Label Size/Print Area Width: 2.0” - 8.3” (51 mm - 211 mm) Length: 1.0” - 30.0” (25 mm - 762 mm) Construction Width (a): 2.125” - 8.425” (54 mm - 214 mm) Edge Trim Left / Right (b): 0.063”...
  • Page 124 Specifications Label Other Features Gap (e): 0.118” (3.0 mm) - 0.75” (19 mm) Multi-Across/Down: Yes, 1.0” (25 mm) min. width, 1.0” (25 mm) min. length Maximum of 0.25” horizontal and vertical gaps Butt Cut Label Construction: acceptable if no print required for length of reflective mark Splices: clear tape splices are permissible QL-850 User Guide...

  • Page 125: Index

    Index Error 1009 ......57 Error 100A ......58 Cleaning Error 100B .
  • Page 126 Index Error 1043 ......70 Labels Error 1044 ......71 Designing .
  • Page 127 Index Wing Nut ....... . . 31 QL-850 User Guide...

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