HP StorageWorks Brocade Specifications page 7

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
HP Care Pack Services HP Care Pack Services
HP Care Pack Services HP Care Pack Services
Warranty Upgrade Warranty Upgrade Warranty Upgrade Warranty Upgrade
Options Options Options Options
HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific HP Care Pack Information HP Care Pack Information HP Care Pack Information
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 4 Years, Electronic
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 4 Years,
Electronic
Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 5 Years, Electronic
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 5 Years, Electronic
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 5 Years, Electronic
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 5 Years,
Electronic
Hardware Installation, Electronic
NOTE: The HP Care Pack service part numbers below covers the Brocade 4/24 SAN NOTE: NOTE: NOTE:
Switch Power Pack
Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service
Support Plus Support Plus Support Plus Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and SW Tech support offsite, onsite
at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP holidays, 3 Years,
Electronic
Onsite HW support, 8am-9pm, M-F, 4hr response and SW Tech support offsite, onsite
at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP holidays, 4 Years ,
Electronic
Onsite HW support, 8am-9pm, M-F, 4hr response and SW Tech support offsite, onsite
at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP holidays, 5 Years ,
Electronic
Support Plus 24 Support Plus 24 Support Plus 24 Support Plus 24
Onsite HW support 24x7, 4hr response and SW Tech support offsite, onsite at HP's
discretion, 24x7 2hr response time incl. HP holidays, 3 Years, Electronic
Onsite HW support 24x7, 4hr response and SW Tech support offsite, onsite at HP's
discretion, 24x7 2hr response time incl. HP holidays, 4 Years, Electronic
Onsite HW support 24x7, 4hr response and SW Tech support offsite, onsite at HP's
discretion, 24x7 2hr response time incl. HP holidays, 5 Years, Electronic
Service offerings include a full range of Customer HP Care Pack services for both hardware and software
services:
Response – Upgrade on-site response from next business day to same day 4-hours
Coverage – Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration – Select duration of coverage for a period of 1, 3, or 5 years
Additional Warranty protection and/or HP Installation packages can be purchased.
NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details NOTE: NOTE: NOTE:
duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user
customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part numbers,
please refer to the URL listed below:
http://h18005.www1.hp.com/services/carepaq/index.html
DA - 12480
Brocade 4Gb SAN Switch for HP c-Class BladeSystem Brocade 4Gb SAN Switch for HP c-Class BladeSystem Brocade 4Gb SAN Switch for HP c-Class BladeSystem Brocade 4Gb SAN Switch for HP c-Class BladeSystem
Worldwide — Version 9 — July 13, 2007
UE442E
UE443E
UE444E
UE445E
UE446E
UE447E
U5988E
UE728E
UF309E
UF311E
UE729E
UF310E
UF312E
Page 7