Service And Support, Hp Care Pack, And Warranty Information - HP StorageWorks 16-EL Specifications

QuickSpecs

Service and Support, HP Care Pack, and Warranty Information

Warranty Warranty Warranty Warranty
HP Service & Warranty HP Service & Warranty HP Service & Warranty HP Service & Warranty
Support Support Support Support
Software Product Services Software Product Services Software Product Services Software Product Services
Hardware Product Hardware Product Hardware Product Hardware Product
Services Services Services Services
HP Care Pack Services HP Care Pack Services HP Care Pack Services HP Care Pack Services
Warranty Upgrade Warranty Upgrade Warranty Upgrade Warranty Upgrade
Options Options Options Options
(1-1-1) Hardware Warranty - One-year on-site warranty, 8x5, next business day response, installation
not included.
NOTE: NOTE: NOTE: The hardware warranty covers firmware and embedded non-saleable software. Saleable software NOTE:
carries its own warranty, see below.
Software Warranty - HP warrants only that the software media will be free of physical defects for a period
of ninety (90) days from delivery. EXCLUSIVE REMEDY. The entire liability of HP and its suppliers and
your exclusive remedy for software that does not conform to this Limited Warranty shall be the repair or
replacement of the defective media. This warranty and remedy are subject to your returning the defective
media during the warranty period to HP in the country in which you obtained the software.
HP Service & Warranty Support Additional Warranty protection and/or HP Installation packages can be
purchased.
NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details. HP NOTE: NOTE: NOTE:
provides a one-year, hardware limited warranty, fully supported by a worldwide network of resellers and
service providers. The first year of Rights to New License Version and standard business day, standard
business hours telephone support is included with the purchase of an HP Power Pack. In order to
continue to receive telephone support and Rights to New License Version after the first year, the purchase
of a software support contract or Care Pack is required.
In addition, available service offerings include a full range of HP Care Pack packaged hardware and
software services:
Installation
Extended coverage hours and enhanced response times
System management and performance services
For more information on warranty and support options, please visit our Web site at:
http://www.hp.com/hps/tech/storage/supp/.
Stand-alone telephone support
Rights to new license version
Media and documentation updates
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
Service offerings include a full range of Customer HP Care Pack services for both hardware and software
services:
Response - Upgrade on-site response from next business day to same day 4-hours
Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration - Select duration of coverage for a period of 1, 3, or 5 years
Additional Warranty protection and/or HP Installation packages can be purchased.
NOTE: NOTE: NOTE: NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details.
DA - 12343 Worldwide — Version 11 — January 26, 2009
HP StorageWorks 4/16 SAN Switch and 4/16 SAN Switch HP StorageWorks 4/16 SAN Switch and 4/16 SAN Switch HP StorageWorks 4/16 SAN Switch and 4/16 SAN Switch HP StorageWorks 4/16 SAN Switch and 4/16 SAN Switch
Power Pack Family Power Pack Family Power Pack Family Power Pack Family
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