Hp Procurve Customer Care; Hp Procurve Warranty And Support - HP ProCurve 4204vl Quick Reference Manual

HP ProCurve Customer Care

HP ProCurve warranty and support

HP ProCurve networking products come with warranties you
would expect from HP.
• HP ProCurve Lifetime Warranty
advance replacement.
• HP ProCurve warranty includes coverage for fans and power
supplies.
• Software release notification is provided upon registration on
the Web site.
My.ProCurve.com
• Limited electronic or telephone support is available from HP .
For details about the support provided and the period during
which support is available, refer to the HP Web site:
www.procurve.com/support. Details about the software
releases provided and the period during which software
releases are available can also be found at this Web site.
• For details about how to contact HP ProCurve technical
support, refer to the HP Web site:
www.procurve.com/contact-support
HP ProCurve Services
HP provides a full range of services to meet the end-to-end
networking needs of our customers. Network lifecycle services
form the core foundation of network consulting, assessments,
planning, design, integration, deployment, and management.
These can be purchased on a standalone basis or can be used
to deliver solutions throughout the network, spanning network
security/HP Adaptive Infrastructure and Data Center
Networking Services, as well as wireless/mobility solutions.
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For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products and their related series modules have a one-year
hardware warranty with extensions available: HP ProCurve Routing Switch 9300m Series, HP ProCurve Switch 8100fl Series, and HP ProCurve Network Access Controller 800. The following hardware
mobility products have a one-year hardware limited warranty with extensions available: HP ProCurve M111 Client Bridge, HP ProCurve MSM3xx-R Access Points, HP ProCurve MSM7xx Mobility and Access
Controllers, HP ProCurve RF Manager IDS/IPS Systems, HP ProCurve MSM Power Supplies, and HP ProCurve 1-Port Power Injector. Disk drives in the HP ProCurve ONE Services zl Module have
a five-year hardware warranty. Standalone software, upgrades, or licenses may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at
www.procurve.com/warranty.
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features next-business-day
The HP ProCurve Lifetime Warranty
network support. Because many customers have advanced
support needs, HP offers a wide range of optional services to
increase uptime, protect your technology investment, and
assist you with services such as:
• 24x7 phone support for hardware and software
• Onsite technical engineer for hardware response
• Direct access to support experts
• Account management support
• Installation and Startup Services
Choose HP Services when you want to upgrade or extend your
warranty coverage. HP can also provide integrated support for
your entire IT infrastructure, including networking, servers, and
storage, to help you grow your business with expert support
that is affordable, personal, and scaled to your needs.
Overview of HP ProCurve Service offerings
• Consulting services
• Hardware and Software Maintenance Services
• Deployment & Implementation Services
• Mission Critical and Proactive Services
• Channel Partner Delivered Services
HP Network Consulting Service delivers consultation on
multivendor network architectures, technologies, protocols,
products, and tools to help you manage costs, increase quality,
mitigate risks, and increase agility.
Consulting Services
HP Network Consulting Service is a customized service for
customers who are planning to integrate IT systems,
consolidate or expand networks, and/or migrate to new
technologies. HP provides technical expertise to assist
customers in defining requirements, developing strategies,
and planning network support for applications.
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provides robust ongoing