Service And Support, Hp Care Pack, And Warranty Information - HP B-Series Quickspecs

QuickSpecs

Service and Support, HP Care Pack, and Warranty Information

Warranty Warranty Warranty Warranty
HP Service & Warranty HP Service & Warranty HP Service & Warranty HP Service & Warranty
Support Support Support Support
Software Product Services Software Product Services Software Product Services Software Product Services
Hardware Product Hardware Product Hardware Product Hardware Product
Services Services Services Services
HP Care Pack Services HP Care Pack Services HP Care Pack Services HP Care Pack Services
Warranty Upgrade Warranty Upgrade Warranty Upgrade Warranty Upgrade
Options Options Options Options
(1-1-1) Hardware Warranty – One-year on-site warranty, 8x5, next business day response, installation
not included.
NOTE: The hardware warranty covers firmware and embedded non-saleable software. Saleable NOTE: NOTE: NOTE:
software carries its own warranty, see below.
Software Warranty – HP warrants only that the software media will be free of physical defects for a
period of ninety (90) days from delivery. EXCLUSIVE REMEDY. The entire liability of HP and its suppliers
and your exclusive remedy for software that does not conform to this Limited Warranty shall be the repair
or replacement of the defective media. This warranty and remedy are subject to your returning the
defective media during the warranty period to HP in the country in which you obtained the software.
HP Service & Warranty Support Additional Warranty protection and/or HP Installation packages can be
purchased.
NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details. HP NOTE: NOTE: NOTE:
provides a one-year, hardware limited warranty, fully supported by a worldwide network of resellers and
service providers.
In addition, available service offerings include a full range of HP Care Pack packaged hardware and
software services:
Installation
Extended coverage hours and enhanced response times
System management and performance services
For more information on warranty and support options, please visit our Web site at:
http://www.hp.com/hps/tech/storage/supp/.
Stand-alone telephone support
Rights to new license version
Media and documentation updates
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
Service offerings include a full range of Customer HP Care Pack services for both hardware and software
services:
Response – Upgrade on-site response from next business day to same day 4-hours
Coverage – Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration – Select duration of coverage for a period of 1, 3, or 5 years
Additional Warranty protection and/or HP Installation packages can be purchased.
NOTE: NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details NOTE: NOTE:
DA - 11384 North America — Version 13 — June 24, 2005
HP StorageWorks Core Switch 2/64 and Core Switch HP StorageWorks Core Switch 2/64 and Core Switch HP StorageWorks Core Switch 2/64 and Core Switch HP StorageWorks Core Switch 2/64 and Core Switch
2/64 PowerPak B-Series Family 2/64 PowerPak B-Series Family 2/64 PowerPak B-Series Family 2/64 PowerPak B-Series Family
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