Table of Contents
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Operating Instructions
9902-2UDX-DI Processing Error Troubleshooting
Table 3-4
Troubleshooting Processing Errors by Symptom
Symptom
• DashBoard™ shows
Unlocked message in
9902-2UDX-DI Card Info pane
• Card edge Input LED
corresponding to input is not
illuminated
Ancillary data (closed captioning,
timecode) not transferred
through 9902-2UDX-DI
Audio not processed or passed
through card
Selected upgrade firmware will
not upload
9902-2UDXDI-OM (V1.0)
Table 3-4 provides 9902-2UDX-DI processing troubleshooting information.
If the 9902-2UDX-DI card exhibits any of the symptoms listed in Table 3-4,
follow the troubleshooting instructions provided.
In the majority of cases, most errors are caused by simple errors where the
9902-2UDX-DI is not appropriately set for the type of signal being received
by the card.
Note:
The error indications shown below are typical for the corresponding error con-
ditions listed. Other error indications not specified here may also be displayed
on DashBoard™ and/or the 9902-2UDX-DI card edge status indicators.
Note:
Where errors are displayed on both the 9902-2UDX-DI card and network
remote controls, the respective indicators and displays are individually
described in this section.
Error/Condition
No video input present
• Control(s) not enabled
• VANC line number conflict
between two or more
ancillary data items
Enable control not turned on
Automatic reboot after upgrade
turned off
9902-2UDX-DI PRODUCT MANUAL
Corrective Action
Make certain intended video source is
connected to appropriate 9902-2UDX-DI card
video input. Make certain BNC cable
connections between frame Rear I/O Module for
the card and signal source are OK.
• Make certain respective control is set to On or
Enabled (as appropriate).
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-9).
On Output Audio Routing/Controls tab, Audio
Group Enable control for group 1 thru 4 must be
turned on for sources to be embedded into
respective embedded channel groups.
Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the card
manually, or leave this box checked to allow
automatic reboot to engage an upgrade upon
selecting the upgrade.
Troubleshooting
3-69
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Table of Contents
Troubleshooting
