Troubleshooting - Sony HT-ST5000 Operating Instructions Manual

Troubleshooting

Troubleshooting
If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
Be sure to bring both your main unit and
subwoofer, even if it seems as though
only one has a problem, when you
request to repair.
Power
The system does not power up.
 Check that the AC power cord (mains
lead) is connected securely.
 Disconnect the AC power cord (mains
lead) from the wall outlet (mains),
and then reconnect after several
minutes.
The system does not turn on even
when the TV is turned on.
 Set [System Settings] - [HDMI
Settings] - [Control for HDMI] to [On]
(page 57). The TV must support the
Control for HDMI function (page 49).
For details, refer to the operating
instructions of your TV.
 Check the speaker settings of the TV.
The system power syncs with the
speaker settings of the TV. For details,
refer to the operating instructions of
your TV.
 If the sound was output from the
speakers of the TV the previous time,
the system does not turn on even
when the TV is turned on.
The system turns off when the TV is
turned off.
 Check the setting of [System Settings]
- [HDMI Settings] - [Standby Linked to
TV] (page 57). When [Standby Linked
to TV] is set to [On], the system turns
off automatically when you turn off
the TV regardless of the input.
The system does not turn off even
when the TV is turned off.
 Check the setting of [System Settings]
- [HDMI Settings] - [Standby Linked to
TV] (page 57). To turn the system off
automatically regardless of the input
when you turn off the TV, set
[Standby Linked to TV] to [On]. The TV
must support the Control for HDMI
function (page 49). For details, refer
to the operating instructions of your
TV.
Picture
There is no picture or the picture is
not output correctly.
 Select the appropriate input
(page 13).
 When there is no picture while TV
input is selected, select the TV
channel that you want using the TV's
remote control.
 When there is no picture while HDMI
IN 1/2/3 input is selected, press the
playback button of the connected
device.
 Disconnect the HDMI cable, then
connect it again. Make sure that the
cable is firmly inserted.
 While pressing and holding
press +, –, + on the main unit in order
to set the video output resolution
setting to the lowest level.
 When there is no picture from the
connected device or the picture from
the connected device is not output
correctly, set [System Settings] -
[HDMI Settings] - [HDMI Signal
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