Locating Serial Numbers; Requesting A Hardware Replacement - Dell C7004/C150 Installing And Maintaining

Technical Documentation
Contact Information

Locating Serial Numbers

• The chassis serial number is below the barcode on the sticker on the back of the chassis.
• The serial numbers for the RPM, line cards, fan tray, and power supply units are below the barcode on
the sticker on the front of each component.

Requesting a Hardware Replacement

To request replacement hardware, follow these steps:
Step Task
Determine the part number and serial number of the component. To list the numbers for all components installed in
1
the chassis, use the show inventory command.
NOTE:
Check the failed component for the attached serial number label.
NOTE:
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case
2
by:
• Using the Create Service Request form on the iSupport page (see
page 67).
• Contacting Dell Networking directly by E-mail or by phone (see
page 67). Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and e-mail address.
• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.
• A description of the failure, including log messages. This generally includes:
• the show tech command output
• the show trace and show trace hardware command output
• for line card issues, the show trace hardware linecard command output
• console captures showing any error messages
• console captures showing the troubleshooting steps taken
• saved messages to a syslog server, if one is used
• The support representative will validate your request and issue an RMA number for the return of the component.
68 | Contacting Technical Support
Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
E-mail: support@force10networks.com
Web: www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
The serial numbers of fan trays and AC power supplies will not appear in the hardware inventory listing.
Quickly reinsert the fan tray back into the chassis once you have noted the serial number.
Contacting the Technical Assistance Center on
Contacting the Technical Assistance Center on