Warranty Information - Bosch SHE9ER55UC Operating Instructions Manual

Warranty Information

What this Warranty Covers & Who it Applies to: The limited warranty provided by BSH Home Appliances ("Bosch") in this Statement of Limited
Product Warranty applies only to Bosch dishwashers ("Product") sold to you, the first using purchaser, provided that the Product was purchased:
(1) for your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes; (2) new at retail
(not a display, "as is", or previously returned model), and not for resale, or commercial use; and (3) within the United States or Canada, and has at
all times remained within the country of original purchase. The warranties stated herein apply only to the first purchaser of the Product and are not
transferable.
• Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for Bosch to notify you in
the unlikely event of a safety notice or product recall.
How Long the Warranty Lasts: Bosch warrants that the Product is free from defects in materials and workmanship for a period of three hundred
sixty five (365) days from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled,
extended, or suspended, for any reason whatsoever. Labor and shipping costs are included in this basic coverage.
Extended Limited Warranty: Bosch also provides these additional limited warranties:
• 2 Year Limited Warranty: Bosch will repair or replace any component that proves to be defective in materials or workmanship (excludes labor
charges).
• 5 Year Limited Warranty on Electronics: Bosch will repair or replace any Bosch microprocessor or printed circuit board if it proves to be defective
in materials or workmanship (excludes labor charges).
• 5 Year Limited Warranty on Dish Racks: Bosch will replace the upper or lower dish rack (excluding rack components), if the rack proves defective
in materials or workmanship (excludes labor charges).
• Lifetime Warranty against Stainless Steel Rust Through: Bosch will replace your dishwasher with the same model or a current model that is sub-
stantially equivalent or better in functionality, if the inner liner should rust through (excludes labor charges).
• Bosch will replace the stainless steel door if the door should rust through (excludes labor charges).
The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy: During this warranty period, Bosch or one of its authorized service providers will repair your Product
without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or
workmanship. If reasonable attempts to repair the Product have been made without success, then Bosch will replace your Product (upgraded mod-
els may be available to you, in Bosch's sole discretion, for an additional charge). All removed parts and components shall become the property of
Bosch at its sole option. All replaced and/or repaired parts shall assume the identity of the original part for purposes of this warranty and this war-
ranty shall not be extended with respect to such parts. Bosch's sole liability and responsibility hereunder is to repair manufacturer-defective Product
only, using a Bosch-authorized service provider during normal business hours. For safety and property damage concerns, Bosch highly recommends
that you do not attempt to repair the Product yourself, or use an unauthorized servicer; Bosch will have no responsibility or liability for repairs or
work performed by a non-authorized servicer. If you choose to have someone other than an authorized service provider work on your Product, THIS
WARRANTY WILL AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers are those persons or companies that have been specially
trained on Bosch products, and who possess, in Bosch's opinion, a superior reputation for customer service and technical ability (note that they are
independent entities and are not agents, partners, affiliates or representatives of Bosch). Notwithstanding the foregoing, Bosch will not incur any
liability, or have responsibility, for the Product if it is located in a remote area (more than 100 miles from an authorized service provider) or is rea-
sonably inaccessible, hazardous, threatening, or treacherous locale, surroundings, or environment; in any such event, if you request, Bosch would
still pay for labor and parts and ship the parts to the nearest authorized service provider, but you would still be fully liable and responsible for any
travel time or other special charges by the service company, assuming they agree to make the service call.
Out of Warranty Product: Bosch is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro-rates, or
Product replacement, once this warranty has expired.
Warranty Exclusions: The warranty coverage described herein excludes all defects or damage that are not the direct fault of Bosch, including with-
out limitation, one or more of the following: (1) use of the Product in anything other than its normal, customary and intended manner (including
without limitation, any form of commercial use, use or storage of an indoor product outdoors, use of the Product in conjunction with air or water-
going vessels); (2) any party's willful misconduct, negligence, misuse, abuse, accidents, neglect, improper operation, failure to maintain, improper
or negligent installation, tampering, failure to follow operating instructions, mishandling, unauthorized service (including self-performed "fixing" or
exploration of the appliance's internal workings); (3) adjustment, alteration or modification of any kind; (4) a failure to comply with any applicable
state, local, city, or county electrical, plumbing and/or building codes, regulations, or laws, including failure to install the product in strict conformity
with local fire and building codes and regulations; (5) ordinary wear and tear, spills of food, liquid, grease accumulations, or other substances that
accumulate on, in, or around the Product; and (6) any external, elemental and/or environmental forces and factors, including without limitation, rain,
wind, sand, floods, fires, mud slides, freezing temperatures, excessive moisture or extended exposure to humidity, lightning, power surges, struc-
tural failures surrounding the appliance, and acts of God. In no event shall Bosch have any liability or responsibility whatsoever for damage to sur-
rounding property, including cabinetry, floors, ceilings, and other structures or objects around the Product. Also excluded from this warranty are
scratches, nicks, minor dents, and cosmetic damages on external surfaces and exposed parts; Products on which the serial numbers have been
altered, defaced, or removed; service visits to teach you how to use the Product, or visits where there is nothing wrong with the Product; correction
of installation problems (you are solely responsible for any structure and setting for the Product, including all electrical, plumbing or other connect-
ing facilities, for proper foundation/flooring, and for any alterations including without limitation cabinetry, walls, floors, shelving, etc.); and resetting
of breakers or fuses.
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE CLAIM
ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS FOR A PARTICU-
LAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE. IN NO
EVENT WILL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, "BUSINESS LOSS", AND/OR PUNITIVE DAM-
AGES, LOSSES, OR EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELLING
EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY CAUSED EXCLUSIVELY BY BOSCH, OR OTHERWISE. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. No attempt to alter, modify or amend this warranty shall be
effective unless authorized in writing by an officer of BSH.
How to Obtain Warranty Service: TO OBTAIN WARRANTY SERVICE FOR YOUR PRODUCT, YOU SHOULD CONTACT THE NEAREST BOSCH AUTHO-
RIZED SERVICE CENTER, OR CALL 800-944-2904.
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