Solving Problems with Your Computer
Troubleshooting Techniques
Recovery CD Problems
If an error message "Windows cannot find wordpad.exe" appears after inserting the
Recovery CD
The system is trying to open the readme.doc file in WordPad, but cannot locate the
wordpad.exe program file. Under Windows 98, this error message may appear after
inserting the Recovery CD. To indicate the location of this file, type C:\Program
Files\Accessories in the Program Not Found error message box.
Serial, Parallel, and USB Problems
If a serial mouse doesn't work
First, make certain you completely followed the manufacturer's installation
instructions to install the mouse properly.
Check the port connection to see if it's loose.
Check settings in BIOS Setup.
1. From the Start menu, shut down, then restart the computer.
2. When you see the HP logo, press F2 to enter the BIOS Setup utility.
3. From the Components menu, check that Serial Port is enabled.
If you suspend and resume, reboot the computer to reenable the mouse.
If a serial modem doesn't work properly
In Windows Help use the Modem Troubleshooter.
Check the port connection (it may be loose).
Check settings in BIOS Setup.
1. From the Start menu, shut down, then restart the computer.
2. When you see the HP logo, press F2 to enter the BIOS Setup utility.
3. From the Advanced menu, check that Serial Port is enabled.
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Setup Guide