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HP Pavilion DV6-3033 Maintenance And Service Manual

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HP Pavilion dv6 Entertainment PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion DV6-3033

  • Page 1 HP Pavilion dv6 Entertainment PC Maintenance and Service Guide...
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 MSG revision history Revision Publication date August 2010 Description ● Updated commodities in the following location: on page Added newly supported processors to spare parts listings in the following ● locations: Computer major components on page listing on page Processor on page Removed obsolete processors from spare parts listings in the following ●...
  • Page 4 MSG revision history...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 6 Top components ... 6 TouchPad ... 6 TouchPad buttons ... 7 Lights ... 8 Buttons and Fingerprint Reader (select models only) ... 9 Keys ... 10 Front components ...
  • Page 8 Component replacement procedures ... 47 Service tag ... 47 Computer feet ... 49 Battery ... 50 Hard drive cover ... 51 Hard drive ... 52 WLAN module ... 54 Memory module ... 57 RTC battery ... 58 Optical drive ... 59 Keyboard ...
  • Page 9 LightScribe DVD±R/RW SuperMulti DL Drive specifications ... 99 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive specifications ... 100 System DMA specifications ... 101 UMA system interrupt specifications ... 101 Discrete system interrupt specifications ... 102 Switchable graphics system interrupt specifications ... 102 Switchable graphics system I/O address specifications ...

  • Page 11: Product Description

    Graphics Panels Description HP Pavilion dv6 Entertainment PC Intel® Core™ 2 Quad Intel Core i7 Processors Intel Core i7-840QM processor with 1.86 GHz, SC turbo up to 3.2 GHz, Quad 45 W Intel Core i7-740QM processor with 1.73 GHz, SC turbo up to 2.93 GHz, Quad 45 W Intel Core i7-720QM processor with 1.6 GHz, SC turbo up to 2.8 GHz, Quad 45 W...
  • Page 12 Category Memory Hard drives Optical drives Webcam Chapter 1 Product description Description 39.6-cm (15.6-inch) HD+ LED Touchscreen Supports lighted logo on top bezel Two customer-accessible/upgradeable SODIMM slots DDR3,1333 MHz Supports dual channel Supports up to 8 GB system memory in the following configurations: 1024-MB total system memory (1024 MB x 1) 2048-MB total system memory (1024 MB x 2, dual-channel) 2048-MB total system memory (2048 MB x 1)
  • Page 13 Category Description Fixed (no tilt) Activity LED 640 × 480 by 24 frames per second Microphone 2 omnidirectional microphones, dual-array with appropriate software (supports beam forming, echo cancellation, and noise suppression) Audio HD Audio Dolby advance audio Integrated subwoofer Supports Microsoft® Premium Requirements Pavilion-branded Altec Lansing speakers Ethernet Integrated 10/100/1000 network interface card (NIC)
  • Page 14 Category Keyboard/pointing devices Power requirements Security Operating system Serviceability Chapter 1 Product description Description Hot Plug/Unplug and auto detect for correct output to wide-aspect versus standard aspect video High-Definition Multimedia Interface (HDMI) v1.3 supporting 1080p and 1920 x 1080 at 60 Hz and 1920 x 1200 at 60 Hz DVI Mode eSATA port combo with fourth USB port USB 2.0 (three ports)
  • Page 15 Category Description Hard drive Memory module Optical drive Mini Card components...

  • Page 16: External Component Identification

    External component identification Top components TouchPad Component TouchPad To view or change the pointing device preferences: Select Start > Devices and Printers. Right-click the device representing the computer. Select Mouse settings. Chapter 2 External component identification Function Moves the pointer and selects or activates items on the screen.

  • Page 17: Touchpad Buttons

    TouchPad buttons Item Description TouchPad On/Off button Left TouchPad button Right TouchPad button To view or change pointing device preferences: Select Start > Devices and Printers. Right-click the device representing your computer. Select Mouse settings. Function Turns the TouchPad on and off. Quickly double-tap to turn the TouchPad on and off.

  • Page 18: Lights

    Lights Item Description TouchPad light Caps Lock light Power light Volume Mute light Wireless light Fingerprint Reader light Chapter 2 External component identification Function Amber—The TouchPad is disabled. On—The Caps Lock is on. On—The computer is on. ● Flashing—The computer is in Sleep. ●...

  • Page 19: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and Fingerprint Reader (select models only) Item Description Power button Fingerprint Reader (select models only) For information about changing the factory settings, see Help and Support. Function Press the Power button to: Turn on the computer. ● Initiate Sleep. ●...

  • Page 20: Keys

    Keys Item Description E-mail key Media Application key Web Browser key Print key Calculator key Windows Logo key Function keys Windows Application key QuickLock key Backlight key Front components Chapter 2 External component identification Function Press the keys at the same time to display system information.

  • Page 21: Right-Side Components

    Description Speakers Right-side components Item Description USB ports (2) Optical drive Optical Drive light Hibernate light Hard Disk Drive light AC Adapter light Power connector Security Cable slot Function Produce sound. Function Connect optional USB devices. Reads optical discs and, on select models, writes to optical discs.

  • Page 22: Left-Side Components

    Left-side components Item Description Vents (2) External Monitor port RJ-45 (network) jack HDMI port eSATA/USB port (select models only) USB port Audio-in (microphone) jack Audio-out (headphone) jack SD card reader Chapter 2 External component identification Function Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 23: Bottom Components

    Bottom components Item Description Battery bay Vents (6) Battery Release latch Primary Hard Drive bay Function Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Display Components

    Display components Item Description Internal microphones (2) Webcam light Webcam Chapter 2 External component identification Function Record sound. On—The webcam is in use. Records video and captures still photographs.

  • Page 25: Wireless Antennas

    Wireless antennas Two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions. To review wireless regulatory notices, see the country-specific section of the Regulatory, Safety and Environmental Notices chapter in Help and Support.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Serial number (s/n) Chapter 3 Illustrated parts catalog Function This is an alphanumeric identifier that is unique to each product.
  • Page 27 Item Description Part number/Product number (p/n) Warranty period Function This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer.

  • Page 28: Computer Major Components

    Computer major components Item Description 39.6-cm (15.6-in), high definition (HD) display assembly with low light VGA webcam and two microphones (includes wireless antenna transceivers and cables) for use in: Chapter 3 Illustrated parts catalog Spare part number...
  • Page 29 Item Description BrightView, black computer models BrightView, white computer models BrightView, red computer models BrightView, chrome computer models BrightView, midnight blue computer models BrightView, etched computer models with WiMAX BrightView, etched computer models Touchscreen computer models NOTE: For more information about display assembly spare part numbers, see on page Power button board (includes cable) Keyboard—Dura-coat, island-style keyboard (includes keyboard cable) for use in:...
  • Page 30 Item Description Thailand Turkey United Kingdom United States Backlit keyboard —Dura-coat, island-style keyboard (includes keyboard cable) for use in: Adriatic Region Belgium Brazil Czech Republic France French Canada Germany Greece Hungary Israel International use Italy Latin America Norway Portugal Russia Saudi Arabia Spain Switzerland...
  • Page 31 Item Description Red computer models not equipped with a fingerprint reader Midnight blue computer models not equipped with a fingerprint reader Chrome computer models not equipped with a fingerprint reader Speaker assembly Optical drive cable Optical drive (includes bezel and bracket) LightScribe DVD±R/RW SuperMulti DL Drive Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Fan/heat sink assembly (includes replacement thermal material) for use with:...
  • Page 32 Item Description ATI Mobility Radeon HD 5650 graphics, 1-GB dedicated memory, and a dual-core processor with WiMAX ATI Mobility Radeon HD 5650 graphics, 1-GB dedicated memory, and a dual-core processor ATI Mobility Radeon HD 5470 graphics, 512-MB dedicated memory, and a dual-core processor with WiMAX ATI Mobility Radeon HD 5470 graphics, 512-MB dedicated memory, and a dual-core processor...
  • Page 33 Item Description Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of...
  • Page 34 Item Description Broadcom 43225 802.11b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, the...
  • Page 35 Item Description Broadcom 43224 802.11a/b/g/n 2x2 WLAN module for use only with computer models in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia,...
  • Page 36 Item Description 1 TB, 5200 rpm 1 TB, 5400 rpm 160-GB solid state drive (SSD) Hard Drive Hardware Kit (includes left and right bracket rails, connector cable, Mylar cover with tab, and four rubber isolators) Base enclosure (includes four rubber feet) Rubber feet (includes four base enclosure rubber feet) Plastics Kit (includes hard drive bay cover) NOTE:...

  • Page 37: Display Assembly Components

    Display assembly components The HP Pavilion dv6 Entertainment PC offers two types of display assemblies. Component spare parts are listed in this section for Touchscreen and BrightView display assemblies. Touchscreen display assembly spare parts Item Description Etched display enclosure (includes wireless antenna transceivers and cables and...
  • Page 38 Item Description Display hinge covers (includes left and right covers) Display Rubber Kit (includes display bezel rubber screw covers) Display Screw Kit * not illustrated Chapter 3 Illustrated parts catalog Spare part number 603666–001 603659–001 603658–001...

  • Page 39: Brightview Display Assembly Spare Parts

    BrightView display assembly spare parts Item Description Display bezel BrightView display panel Display Hinge Kit (includes left and right hinges) Webcam/microphone module (includes cable) Display Cable Kit Display Cable Kit with WiMAX Display hinge covers Display enclosure (includes wireless antenna transceivers and cables and logo LED board and cable) Midnight blue Black with WiMAX...

  • Page 40: Mass Storage Devices

    Item Description Black White Chrome Etched with WiMAX Etched Wireless antenna transceivers and cables Display Rubber Kit (includes display bezel rubber screw covers) Display Screw Kit * not illustrated Mass storage devices Item Description Hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and four rubber isolators) 250 GB, 7200 rpm 320 GB, 7200 rpm 500 GB, 5400 rpm...

  • Page 41: Plastics Kit

    Item Description 640 GB, 7200 rpm 750 GB, 5200 rpm 750 GB, 5400 rpm 1 TB, 5200 rpm 1 TB, 5400 rpm 160-GB solid state drive (SSD) Hard Drive Hardware Kit (includes left and right bracket rails, connector cable, Mylar cover with tab, and four rubber isolators) Optical drive (includes bezel and bracket) LightScribe DVD±R/RW SuperMulti DL Drive Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive...
  • Page 42 Description Power cords, Black for use in: Argentina Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Thailand Brazil Canada, French Canada, Latin America, and the United States Denmark India Israel Italy Japan The People's Republic of China South Africa...

  • Page 43: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 371693-001 Headphone, black, with volume control and stereo/mono switch 465541–004 Remote control (full-function with teletext) 490371-001 Power cord for use in Canada, French Canada, Latin America, and the United States 490371-011 Power cord for use in Australia and New Zealand 490371-021 Power cord for use in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden...
  • Page 44 Spare part Description number 582564–002 Broadcom 43224 802.11a/b/g/n 2x2 WLAN module for use only with computer models in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus,...
  • Page 45 Spare part Description number 593837–001 Broadcom 43225 802.11b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech...
  • Page 46 Spare part Description number 597630–201 Backlit keyboard for use in Brazil 597630–211 Backlit keyboard for use in Hungary 597630–221 Backlit keyboard for use in the Czech Republic 597630–251 Backlit keyboard for use in Russia 597630–A41 Backlit keyboard for use in Belgium 597630–B31 Backlit keyboard for International use 597630–BA1...
  • Page 47 Spare part Description number 597635–BA1 Keyboard for use in the Adriatic Region 597635–BB1 Keyboard for use in Israel 597635–BG1 Keyboard for use in Switzerland 597635–DH1 Keyboard for use in Norway 597635–DJ1 Keyboard for use in Greece 598856–001 2-GB memory module 598859–001 1-GB memory module 599092–001...
  • Page 48 Spare part Description number 602992-001 Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica,...
  • Page 49 Spare part Description number 603661–001 BrightView display hinge covers 603663–001 Touchscreen display enclosure (includes wireless antenna transceivers and cables LED board and cable) 603664–001 Touchscreen Display Hinge Kit 603665–001 Touchscreen Display Cable Kit 603666–001 Touchscreen display hinge covers 603667–001 250-GB, 7200 RPM hard disk drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and four rubber isolators) 603668–001 320-GB.
  • Page 50 Spare part Description number 603691–001 Fan/heat sink assembly for use only with computer models equipped with discrete graphics memory and a 35 W processor 603692–001 Power connector and cable 603693–001 Kensington security lock 603694–001 Speaker assembly 603696–001 Rubber feet 603697–001 Cable housing 604787–001 Fan/heat sink assembly for use only with computer models equipped with discrete graphics memory and...
  • Page 51 Spare part Description number 619997–001 Intel® Centrino® Advanced–N + WiMAX 6250 WLAN module for use in the United States 620100–001 640-GB, 7200 RPM hard disk drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and four rubber isolators) 625823–001 Intel Core i3-380M processor with 2.53 GHz, Dual 35 W 625824–001...

  • Page 52: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required Use the following tools to complete the removal and replacement procedures: Non-magnetic screwdriver ● ● Phillips P0 and P1 screwdrivers Flat-bladed screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 53: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 54: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 55: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 56: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 57: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 90 screws, in ten different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
  • Page 58 Item Description Part number/Product number (p/n) Warranty period Chapter 4 Removal and replacement procedures Function Provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Describes the duration of the warranty period for the computer.

  • Page 59: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads (spare part number 603696-001). There are four rubber feet that attach to the base enclosure. Component replacement procedures...

  • Page 60: Battery

    Battery Description 6-cell, 55-Wh, 2.55-Ah Li-ion battery for use with all computer models 6-cell, 62-Wh, 2.8-Ah Li-ion battery for use with all computer models 9-cell, 93-Wh, 2.8-Ah Li-ion battery for use with all computer models Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Hard Drive Cover

    Hard drive cover Description Hard drive cover (included in the Plastics Kit) Before removing the hard drive cover: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes left and right bracket rails, a connector cable, Mylar cover with tab, and four rubber isolators. Description 250 GB, 7200 rpm 320 GB, 7200 rpm 500 GB, 5400 rpm 500 GB, 7200 rpm 640 GB, 5400 rpm 640 GB, 7200 rpm 750 GB, 5200 rpm...
  • Page 63 Use the Mylar tab to lift the hard drive up (2), and then slide it to the right (3) to release it from the hard drive bay. Remove the hard drive from the hard drive bay. To replace the hard drive bracket or any of the hard drive bracket components, remove the following: Hard drive connector cable (1) ●...

  • Page 64: Wlan Module

    WLAN module Description Intel® Centrino® Advanced–N + WiMAX 6250 WLAN module for use in the United States Atheros AR9285 802.11b/g/n 1x1 WLAN module for use with computer models in all countries and regions Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin...
  • Page 65 Description Broadcom 43225 802.11b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica,...
  • Page 66 Before removing the WLAN module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer.

  • Page 67: Memory Module

    Memory module Description 4 GB 2 GB 1 GB Before removing the memory module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 68: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer.

  • Page 69: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and bracket. Description LightScribe DVD±R/RW SuperMulti DL Drive Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Before removing the optical drive: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Keyboard

    Keyboard For a list of keyboards available for your country or region and their spare part numbers, see Computer major components. Before removing the keyboard: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 Lift (1) and release (2) the keyboard until the keyboard connector on the system board is accessible. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is connected and disconnect the cable (2) from the system board. Reverse this procedure to install the switch cover and keyboard.

  • Page 72: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description For use only with etched computer models equipped with a fingerprint reader For use only with black computer models not equipped with a fingerprint reader For use only with white computer models not equipped with a fingerprint reader For use only with red computer models not equipped with a fingerprint reader For use only with chrome computer models not equipped with a fingerprint reader For use only with midnight blue computer models not equipped with a fingerprint reader...
  • Page 73 Turn the computer right-side up, with the front toward you. Disconnect the following cables from the system board: Fingerprint reader board cable (1) ● TouchPad cable (2) ● ● Power button cable (3) Component replacement procedures...
  • Page 74 Lift (1) and then remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 75: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 76 Reverse this procedure to install the power button board. Chapter 4 Removal and replacement procedures...

  • Page 77: Touchscreen Display Assembly

    Touchscreen display assembly NOTE: The display assembly includes a webcam, two microphones, and two wireless antenna transceivers and cables. Description 39.6-cm (15.6-inch) HD Touchscreen display assembly with low light VGA webcam and two microphones (Etched) Before removing the display assembly: Shut down the computer.
  • Page 78 Disconnect the touchscreen cable (3) from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly might result in damage to the display assembly and other computer components. Remove the three screws (1) that secure the display assembly to the computer. Remove the Touchscreen display assembly (2).
  • Page 79 To remove the hinge covers, pop off the cover from each hinge. Pry the display panel from the display enclosure (1) by working your way around the perimeter of the panel using a flat head screwdriver. Separate the display panel from the display enclosure (2). Disconnect the display logo cable (3) from the display panel cable.
  • Page 80 Remove the display enclosure. The Touchscreen display enclosure spare part number is 603663– 001. To replace the display hinges, remove the six screws (1) that secure the display hinges to the top of the display panel. Remove the three screws (2) on the side of each display hinge. Remove the display hinge (3).
  • Page 81 To remove the display panel cable, remove the adhesive plastic strip (1) from the display panel cable, and then disconnect the cable (2). Lift and remove the cable (3). The Touchscreen Display Cable Kit is spare part number 603655-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 82: Brightview Display Assembly

    BrightView display assembly NOTE: The display assembly includes two wireless antenna transceivers and cables. Description 39.6-cm (15.6-inch) HD BrightView display assembly with low light VGA webcam and two microphones (Black) 39.6-cm (15.6-inch) HD BrightView display assembly with low light VGA webcam and two microphones (White) 39.6-cm (15.6-inch) HD BrightView display assembly with low light VGA webcam and two microphones (Red)
  • Page 83 Disconnect the display panel cable (2) from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly might result in damage to the display assembly and other computer components. Remove the three screws (1) that secure the display assembly to the computer. Remove the BrightView display assembly (2).
  • Page 84 Remove the hinge covers by popping off the cover from each hinge. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. Chapter 4 Removal and replacement procedures...
  • Page 85 Remove the display bezel (4). The display bezel is available using spare part number 603651-001. To replace the display panel, remove the six screws (1) from the display hinges. Separate the display panel from the display enclosure (2), and then disconnect the display LED cable (3) from the display panel cable.
  • Page 86 Remove the display hinges (2). The display hinges are available in the BrightView Display Hinge Kit, spare part 603656-001. The display hinge screws are available in the Display Screw Kit, spare part number 603658-001. To remove the display panel cable, remove the adhesive plastic strip (1) from the display panel cable, and then disconnect the cable (2).

  • Page 87: Webcam/Microphone Module

    Webcam/microphone module Description Webcam/microphone module (includes cable) Before removing the webcam/microphone module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 88: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable spare part number is 603645-001. Description Bluetooth module Before removing the Bluetooth module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 89 Slide the Bluetooth module out of the slot and remove the module (2) from the computer. Reverse this procedure to install the Bluetooth module. Component replacement procedures...

  • Page 90: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer.
  • Page 91 Remove the speaker assembly (3). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 92: Usb Board

    USB board Description USB board (includes cable) Before removing the USB board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 93 Remove the USB board (3) from the base enclosure. To remove the USB board (left-side): Disconnect the USB board cable (1) from the LIF connector on the system board Remove the USB cable from the clips (2) attaching the cable to the base enclosure. Remove the USB board from the base enclosure (3).

  • Page 94: Power Connector

    Power connector Description Power connector Before removing the power connector cable: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 95 Remove the Kensington security lock (2). Remove the power connector (3). Reverse this procedure to install the power connector cable. Component replacement procedures...

  • Page 96: System Board

    System board NOTE: The system board spare kit includes replacement thermal material. Description ATI Mobility Radeon HD 5650 graphics, 1-GB dedicated memory, and a quad-core processor with WiMAX ATI Mobility Radeon HD 5650 graphics, 1-GB dedicated memory, and a quad-core processor ATI Mobility Radeon HD 5650 graphics, 1-GB dedicated memory, and a dual-core processor with WiMAX ATI Mobility Radeon HD 5650 graphics, 1-GB dedicated memory, and a dual-core processor...
  • Page 97 Fan/heat sink assembly on page 89 ● Processor on page 91 ● To remove the system board: Disconnect the following cables from the system board: Left-side USB board cable (1) ● Bluetooth cable (2) ● Speaker cable (3) ● Right-side USB board cable (1) ●...
  • Page 98 Lift up on the right side of the system board until it is at approximately a 45-degree angle (1). Lift the system board to the right and up and out of the base enclosure (2). Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures...

  • Page 99: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare kit includes replacement thermal material. Description For use only with computer models equipped with UMA graphics memory For use only with computer models equipped with discrete graphics memory and a 45 W processor For use only with computer models equipped with discrete graphics memory and a 35 W processor...
  • Page 100 Remove the fan/heat sink assembly (2). Disconnect the fan cable (3) from the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.

  • Page 101: Processor

    Processor NOTE: The processor spare part kit includes thermal material. Description Intel Core i7-840QM processor with 1.86 GHz, SC turbo up to 3.2 GHz, Quad 45 W Intel Core i7-740QM processor with 1.73 GHz, SC turbo up to 2.93 GHz, Quad 45 W Intel Core i7-720QM processor with 1.6 GHz, SC turbo up to 2.8 GHz, Quad 45 W Intel Core i5-580M processor with 2.66 GHz, SC turbo up to 3.33 GHz, Dual 35 W Intel Core i5-560M processor with 2.66 GHz, SC turbo up to 3.33 GHz, Dual 35 W...
  • Page 102 USB board on page 82 System board on page 86 Fan/heat sink assembly on page 89 To replace the processor: Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when installing the processor.

  • Page 103: Setup Utility (Bios)

    Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility is used even when the Windows operating system is not working. NOTE: The Fingerprint Reader (select models only) cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 104: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility Because Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke. To navigate Setup Utility: Use the arrow keys to choose a menu or a menu item. ●...

  • Page 105: Exiting Setup Utility

    When the Setup Confirmation screen appears, press the To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press the Setup Utility default settings go into effect when the computer restarts. NOTE: Your password, security, and language settings are not changed when you restore the factory default settings.

  • Page 106: System Configuration Menu

    HP QuickWeb— ● Enable/disable the HP QuickWeb Boot Menu during POST. ◦ Delay to boot Windows—Set the delay for the HP QuickWeb ◦ Boot Menu to 2, 3, 5, 10, 15, or 30 seconds. CD-ROM Boot―Enable/disable boot from CD-ROM. ●...

  • Page 107: Specifications

    Specifications Computer specifications Dimensions Width Depth Height (front to back) Diagonal Weight (with optical drive, hard drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized)

  • Page 108: 39.6-Cm (15.6-Inch) Display Specifications

    39.6-cm (15.6-inch) display specifications Number of colors Contrast ratio Brightness Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Hard drive specifications 1-TB* Dimensions Height 12.5 mm Length 100.2 mm Width 69.85 mm Weight 152 g Interface SATA( 3 type GB/sec) Transfer rate...

  • Page 109: Lightscribe Dvd±R/Rw Supermulti Dl Drive Specifications

    1-TB* Disc 5200 and rotational 5400-rpm speed Operating 0°C to 60°C (32°F to 140°F) temperature *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply.

  • Page 110: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Dl Drive Specifications

    Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode...

  • Page 111: System Dma Specifications

    Intel 5 series 4 port SATA AHCI controller Intel turbo boost technology driver Intel 5 series/3400 chipset family USB enhanced host controller — 3B34 High definition audio controller HP mobile data protection sensor Microsoft ACPI-compliant system Intel graphics media accelerator HD System DMA specifications...

  • Page 112: Discrete System Interrupt Specifications

    Intel 5 series/3400 chipset family PCI express root port 1 — 3B42 Intel 5 series 4 port SASTA AHCI controller Intel 5 series/3400 chipset family USB enhanced host controller — 3B34 High definition audio controller HP mobile data protection sensor Microsoft ACPI-compliant system EG MADISON System function...

  • Page 113: Switchable Graphics System I/O Address Specifications

    Intel 5 series 4 port SASTA AHCI controller Intel Turbo Boost technology drive Intel 5 series/3400 chipset family USB enhanced host controller — 3B34 High definition audio controller HP mobile data protection sensor Microsoft ACPI-compliant system ATI Mobility Radeon HD 5470 Intel Wifi Link 1000 BGN...
  • Page 114 I/O address (hex) 50 - 53 70 - 77 70–77 81 - 91 93–9F A0 - A1 A4 - A5 A8 - A9 AC - AD B0 - B1 B2 - B3 B4 - B5 B8 - B9 BC - BD C0 - DF 380 - 38E 3B0 - 3BB...

  • Page 115: Uma System I/O Address Specifications

    I/O address (hex) 680 - 69F 800 - 80F D00 - FFFF 164E - 164F 2000 - 2FFF 3000 - 3FFF 4000 - 4FFF 4F00 - 4FFF 5000 - 501F 5020 - 503F 5040 - 5047 5048 - 504F 5050 - 5057 5058 - 505B 505C - 505F FFFF - FFFF...
  • Page 116 I/O address (hex) 40 - 43 4E - 4F 50 - 53 70 - 77 70–77 81 - 91 93–9F A0 - A1 A4 - A5 A8 - A9 AC - AD B0 - B1 B2 - B3 B4 - B5 B8 - B9 BC - BD C0 - DF...

  • Page 117: Discrete System I/O Address Specifications

    I/O address (hex) 4D0 - 4D1 500 - 57F 680 - 69F 800 - 80F D00 - FFFF 164E - 164F 2000 - 2FFF 3000 - 3FFF 4000 - 401F 4020 - 403F 4040 - 4047 4048 - 404F 4050 - 4057 4058 - 405B 405C - 405F FFFF - FFFF...
  • Page 118 I/O address (hex) 40 - 43 4E - 4F 50 - 53 70 - 77 70–77 81 - 91 93–9F A0 - A1 A4 - A5 A8 - A9 AC - AD B0 - B1 B2 - B3 B4 - B5 B8 - B9 BC - BD C0 - DF...

  • Page 119: System Memory Map Specifications

    I/O address (hex) 3C0 - 3DF 400 - 47F 4D0 - 4D1 500 - 57F 680 - 69F 800 - 80F D00 - FFFF 164E - 164F 2000 - 2FFF 3000 - 3FFF 4000 - 40FF 4000 - 40FF 5000 - 501F 5020 - 503F 5040 - 5047 5048 - 504F...
  • Page 120 Size 2 MB 4 GB 64 KB Chapter 6 Specifications Memory address 08000000-080FFFFF 08200000-FFFEFFFF FFFF0000-FFFFFFFF System function Video memory (direct access) Unused System BIOS...

  • Page 121: Backup And Recovery

    To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.

  • Page 122: Creating Recovery Discs

    Creating recovery discs NOTE: HP recommends creating recovery discs to be sure that you can restore the system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 123: Backup Suggestions

    Backup suggestions Create a set of recovery discs using Recovery Manager. ● Create system restore points using the Windows System Restore feature, and periodically copy ● them to disc. Store personal files in the Documents folder and back up this folder periodically. ●...

  • Page 124: When To Create Restore Points

    Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends using Recovery Manager to create an entire drive backup as soon as you set up the computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 125: Recovering From The Recovery Discs

    Recovering from the recovery discs To restore the system from the recovery discs: Back up all personal files. Insert the first recovery disc into the optical drive and restart the computer. Follow the on-screen instructions. Recovering from the dedicated recovery partition (select models only) NOTE: If the computer includes an SSD, you might not have a recovery partition.

  • Page 126: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Audio-out (headphone) External monitor Chapter 8 Connector pin assignments Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground Signal Red analog...
  • Page 127 Signal Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor...

  • Page 128: Hdmi

    HDMI Chapter 8 Connector pin assignments Signal Transition minimized differential signal (TMDS) data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1 shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock-...

  • Page 129: Modem)

    RJ-11 (modem) Universal Serial Bus Signal Unused Ring Unused Unused Unused Signal +5 VDC Data - Data + Ground RJ-11 (modem)

  • Page 130: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 131 Country or region South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 132: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury might be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Website at http://www.eiae.org.
  • Page 133 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 134 Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 135 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. Display...

  • Page 136: Index

    Index AC adapter spare part number 40 spare part numbers 31, 40 administrator password 95 antennas 15 applications key, Windows 10 audio, product description 3 audio-in (microphone) jack pin assignments 116 audio-out (headphone) jack pin assignments 116 backing up customized window, toolbar, and menu bar settings 113 personal files 113 templates 113...
  • Page 137 32 hinge removal 70, 75 spare part numbers 70, 76 hinge covers BrightView removing 74 Touchscreen removing 69 HP QuickWeb, Setup Utility 96 I/O address specifications discrete 107 switchable graphics 103 UMA 105 integrated webcam light, identifying 14 internal microphones,...
  • Page 138 keyboard illustrated 19 product description 4 removal 60 spare part numbers 19, 36, 37 keyboard, backlit spare part numbers 20, 35, 36 keys esc 10 fn 10 function 10 Windows applications 10 Windows logo 10 LAN Power Saving 96 language support 96 latch battery release 13 lights...
  • Page 139 processors 1 product name 1 security 4 serviceability 4 TV tuner 3 webcam 2 wireless 3 product name 1 program recovery 111 recovery discs from the recovery discs 115 from the recovery partition 115 partition 111 system 111 recovery discs 115 Recovery Manager 111 recovery, system 111 remote control, spare part...
  • Page 140 removal 77 spare part number 27, 29, 38 spare part numbers 77 Windows applications key, identifying 10 Windows logo key, identifying 10 wireless antenna transceivers illustrated 27, 30 wireless antennas 15 wireless light, identifying 8 wireless, product description 3 WLAN module illustrated 22 removal 54 spare part...

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