HP OmniBook XE3 Reference Manual page 7

To download the latest Windows drivers ............................................................... 83
To locate Windows drivers on your system ........................................................... 83
To use digitally signed drivers in Windows 98...................................................... 83
Service and Support ......................................................................................................... 85
Hewlett-Packard Limited Warranty Statement ............................................................ 86
Getting Support for Your HP Notebook PC ................................................................ 88
To use the Reference Guide.................................................................................... 88
To get help from the HP notebook website............................................................ 88
To call the HP Customer Care Center .................................................................... 89
Obtaining Repair Service ............................................................................................. 92
To receive warranty repair service ......................................................................... 92
To prepare your computer for shipment................................................................. 92
Solving Problems with Your Computer......................................................................... 93
Troubleshooting Techniques ........................................................................................ 94
Audio problems ...................................................................................................... 94
CD-ROM drive problems ....................................................................................... 94
Display problems .................................................................................................... 95
DVD problems........................................................................................................ 96
Hard disk drive problems ....................................................................................... 97
Heat problems......................................................................................................... 98
Keyboard, touch pad, and mouse problems ........................................................... 98
Memory problems................................................................................................... 99
Modem problems .................................................................................................. 100
One-Touch button problems................................................................................. 101
PC card problems.................................................................................................. 102
Performance problems .......................................................................................... 103
Port replicator problems ....................................................................................... 104
Power and battery problems ................................................................................. 104
Printing problems ................................................................................................. 106
Serial, parallel, and USB problems ...................................................................... 106
Startup problems................................................................................................... 108
Standby and resume problems.............................................................................. 109
Testing Hardware Operation ...................................................................................... 110
Recovering and Reinstalling Software....................................................................... 112
To recover the factory installation of your hard disk ........................................... 112
To replace a damaged Recovery CD .................................................................... 113
To update the HP notebook BIOS ........................................................................ 113
To recover an application ..................................................................................... 114
Removing and Reinstalling the Hard Disk Drive ...................................................... 115
If you decide to remove the hard disk drive......................................................... 115
To install the hard disk drive again ...................................................................... 117
Reference Guide 7