Troubleshooting Chart - Cuisinart Griddler Elite GR-300WSP1 Instruction And Recipe Booklet

Troubleshooting Chart

Subject
Why won't my unit turn on?
Why is my unit turning itself off?
Power
Why won't the plates get hot?
Can I change my temperature
or plate selection when the unit
is already cooking?
Programming
Can I sear when I'm
already cooking?
Can I adjust my SEAR
cycle time?
Are the parts and accessories
dishwasher safe?
Cleaning
Food residue is sticking to the
plates. How do I clean them
without damaging them?
Question
11
Answer/Solution
Check to make sure your unit is plugged into a
functional outlet.
Contact Customer Service at 1-800-726-0190.
If the PLATE SELECT dial is not turned to ON
within 10 minutes of the unit being plugged in, the
Griddler Elite will enter SLEEP mode. All lights will
®
turn off. Turn the PLATE SELECT dial to ON to
"wake up" the unit and operate the unit as normal.
It is possible the unit overheated. Wait for the unit
to cool down and try again. If it does not turn back
on, contact Customer Service at 1-800-726-0190.
If already cooking and you want to change the
temperature of the current plate selection, you do
not need to hit START/STOP button again. Doing
so will turn the unit off. Simply change the
temperature dial for the current plate selection and
the unit will adjust automatically.
If your Griddler Elite is not turned off or if you do
®
not change any settings, it will shut off
automatically after 2 hours. This is a safety feature.
Confirm you have inserted the plates correctly into
the connection blocks. If the plates are not fitted
correctly and securely, they will not heat up. This is
a safety feature.
Yes. To change temperature of your current plate
selection, simply turn the plate's temperature dial
and the unit will adjust automatically. To change
your plate selection, simply turn the PLATE
SELECT dial and set your new temperature.
Yes. Simply press the SEAR button(s) and the
plates will preheat to sear temperature. We
recommend you take the food off during preheating
to SEAR. Once the SEAR cycle is complete, the
unit will revert back to previously selected
temperatures.
You can only sear for 2 minutes max. However if
you would like to sear for less than 2 minutes,
simply press the down arrow button.
Yes, all removable parts are dishwasher safe. Do
not immerse or put the base of the unit in the
dishwasher. Clean it and the control panel with a
clean damp cloth.
Use the scraper tool provided to scrape off any
excess food buildup. Do not use metal utensils
to clean the plates as they can damage the
nonstick coating.