Expand Your Telephone System; Troubleshooting - VTech DS6752-4 Manual

Expand your telephone system

You can add new handsets (
system. Your telephone base supports a maximum of five handsets.
For more details, refer to the user's manual that comes with your
handset.

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit
our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or call 1 (800) 267-7377.
I cannot add and connect my cell phone to the telephone base.
• Make sure you have cellular coverage.
Make sure your cell phone is compatible with your DS6751/DS6752. Check the Bluetooth
•
compatibility list at www.vtechphones.com.
• Make sure the Bluetooth function of your cell phone is turned on. See the user's manual of your
cell phone for more information.
• Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device.
• To connect your cell phone, make sure that your cell phone is connected and active on the device list.
• Remove VTech DS6751/VTech DS6752 from your cell phone's handsfree device history list (see
the user's manual of your cell phone for more information).
• Carefully follow the pairing instructions on pages 6-7 and make sure that your cell phone is not
connected to any other Bluetooth device.
• Turn off your cell phone, then turn it on again.
• For some cell phones, you must authorize VTech DS6751/VTech DS6752 device in your cell
phone's Bluetooth feature. See the user's manual of your cell phone for more information.
Manually connect your cell phone to VTech DS6751/VTech DS6752. Refer to the user's manual
•
of your cell phone for more information.
• Reset the telephone base. Unplug the unit's electrical power. Wait for approximately
5 seconds, then plug it back in. Repeat the above suggestions.
The PIN on the telephone base does not work.
Make sure you enter the correct PIN. The default PIN is 0000.
•
Can the DS6751/DS6752 help the poor cell phone reception in my house?
• If your cell phone has poor reception in your home, the DS6751/DS6752 cannot improve the
reception. However, if there is a location in your house with better reception, you can leave your
cell phone at that location while you use the DS6751/DS6752 cell line. In order for this to work, the
telephone base must be within 30 feet of the cell phone.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly. For optimum daily performance, return
the handset to the telephone base or handset charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 5 seconds, then plug it back
in. Allow up to one minute for the cordless handset and telephone base to synchronize.
• Charge the battery in the cordless handset for at least  hours. For optimum daily performance,
return the cordless handset to the telephone base or handset charger after use.
• If the battery is completely depleted, charge the cordless handset for at least 30 minutes before use.
• Remove and install the battery again. If that still does not work, it may be necessary to purchase a
new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the
other telephone does not work, the problem is probably in the wiring or telephone service. Contact
your telephone service provider.
The display shows No line. I cannot hear the dial tone.
• Disconnect the telephone line cord from your telephone and connect it to another telephone.
If there is no dial tone on that other telephone either, then the telephone line cord may be
defective. Try installing a new telephone line cord.
• If changing telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be
defective. Contact your telephone service provider.
• You may be using a new cable or VoIP service, the existing telephone jacks in your home may no
longer work. Contact your service provider for solutions.
The display shows To register HS... and ...see manual alternately. The handset does not
work at all.
• The handset is deregistered from the telephone base. Place the handset in the telephone base to
register it back. The handset shows Registered and you hear a beep when the registration process
completes. This process takes about 60 seconds to complete.
I have accidentally set my handset/telephone base LCD language to Spanish or French, and I
don't know how to change it back to English.
• While the handset/telephone base is not in use, press MENU, then enter
While the handset is on a call, press MENU, then enter
•
The answering system does not record messages.
• Make sure the answering system is on.
• Make sure the memory of the answering system is not full. When the answering machine memory
is full, it does not record new messages until some old messages are deleted.
• If you subscribe to voicemail service, change the number of ring so that your answering system
answers before your voicemail answers. To determine how many rings activate your voicemail,
contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the fax machine.
If that solves the problem, consult your fax machine documentation for information on compatibility
with answering systems.
Common cure for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the telephone base.
If this does not fix the problem, do the following (in the order listed):
. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the telephone base.
4. Install the battery again and place the cordless handset in the handset charger.
5. Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
DS6701
, purchased separately) to your telephone
3
DS6701
364 # .
364 # . The call ends.
new