Compaq Presario,Presario 18XL191 User Manual page 67

Models: XL180, XL181, XL182, XL183, XL184, XL185,
Printer Solutions
If you experience problems printing, run a printer self-test. Refer to the documentation
provided with the printer for instructions. If the self-test fails, the problem is associated
with the printer, not the Notebook. To diagnose other printing problems, refer to the
printing section of the application documentation.
Problem
Printer will not turn on. The signal cable may not be
Printer will not print.
Printer prints garbled
information.
P N M
RESARIO OTEBOOK AINTENANCE AND
Presario 1800 Series
and XL190, XL191, XL192
Printer
Probable Cause
connected properly, or the
printer is unplugged.
Printer is not turned on or is
offline.
Paper tray is empty.
The device drivers for the
application are not installed.
Printer is set up for a
network, but is not connected
to the network.
Printer cable is too long,
unshielded, or defective.
Correct printer drivers are not
installed.
Cable is not connected
properly.
Cable is defective.
S G 1800 S
ERVICE UIDE ERIES
Solution(s)
Make sure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Turn the printer on and set it to
online.
Fill the paper tray with paper and
set the printer to online.
Refer to the printer
documentation to install the
correct printer driver.
Connect the printer to the
network.
Replace the cable.
Refer to the printer
documentation to install the
correct printer driver.
Make sure that the printer signal
cable is properly connected to the
Notebook.
Replace the printer cable and
retest.
T
ROUBLESHOOTING
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