Preparing For A Call To Customer Support - Compaq Armada 4200 Reference Manual

Preparing for a Call to Customer Support

If your efforts to solve the problem yourself have not been suc-
cessful, a call to Compaq Customer Support or a Compaq
authorized reseller or service provider may be necessary. (To get
help from Compaq Customer Support or to find a Compaq
authorized reseller or service provider location, call one of the
numbers in the worldwide telephone numbers list in Appendix A,
"Compaq Customer Support."
Before you place a call, run Compaq Diagnostics and print out the
hard copy results for reference, if possible.
You should have the following information ready so that the cus-
tomer support representative can provide you with the fastest
possible solution when you call.
Product name
Product model number
Product serial number (located on the bottom of the computer)
Purchase date
Conditions under which the problem occurred
Any error messages that have occurred
Hardware configuration
Type of printer connected
Hardware/software you are using
Printed results from running Compaq Diagnostics for
Windows
15-24 Troubleshooting