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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the Lithium Ion Power Pack battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Nozzle light is red.
(Refer to Checking for Blockages section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Check connection between handheld vacuum and wand for blockages; clear blockages if required. If the
issue persists, please contact Customer Service.
• Check clog access in wand for any blockages and clear any debris.
Vacuum lifts area rugs.
• Make sure you are not engaging boost mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn off the unit to disengage the brushroll and restart with the power/selector switch.
Brushroll does not spin.
• Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the handheld vacuum is tilted back far enough for the brushroll to engage. If the brushroll still does not
spin, please contact Customer Service.
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces. If the headlights still
do not illuminate, please contact Customer Service.
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, battery
issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights located on the handheld portion of the
vacuum. If recharging is needed, make sure the power/selector switch on the vacuum is set to the Off
position before connecting the charger.
2. Empty dust cup and clean filters (See Emptying the Dust Cup and Cleaning the Filters sections).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Restart with power/selector switch.
NOTE: If vacuum still does not operate properly, contact Customer Service.
Battery Indicator Lights on handheld vacuum are flashing.
• Bottom LED light is flashing (Fig. A): Battery needs to be charged.
• Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is
temporarily paused. Leave battery plugged in and charging will resume soon.
• If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service.
Fig. A
Fig. B
Fig. C
Fig. D
sharkclean.com.au
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
8" Crevice Tool
A
Upholstery Tool
B
Li-Ion Charger
C
Li-Ion Battery
D
Dual Li-Ion Charger
E
NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's configuration.
To order additional accessories, visit sharkaccessories.com.
A
B
D
E
sharkclean.co.nz
C
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