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Troubleshooting: Q&A
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the lock
code, contact your device dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial internet service
provider (ISP) or network service provider.
Application not responding
Q: How do I close an application that is not responding?
A: Press and hold
. Scroll to the application, and press
to close the application.
Bluetooth connectivity
Q: Why can't I find my friend's device?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in hidden mode. Check
also that the distance between the two devices is not over
10 meters (33 feet) and that there are no walls or other
obstructions between the devices.
Q: Why can't I end a Bluetooth connection?
A: If another device is connected to your device, you can either
end the connection using the other device or by
deactivating Bluetooth connectivity. Select
Bluetooth
>
Bluetooth
> Off.
Display
Q: Why do missing, discolored, or bright dots appear on the
screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Memory low
Q: What can I do if my device memory is low?
A: You can delete unused items saved in your device regularly
to avoid memory getting low. See 'Memory low—free
memory', p. 70.
To delete contact information, calendar notes, call timers,
call cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are
deleting multiple items and one of the following notes are
shown:
Not enough memory to perform operation.
Delete some data first.
or
data from phone
memory., try deleting items one by one
(starting from the smallest item).
To view what kind of data you have and how much memory
Tools
>
Memory low. Delete some
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