User Warnings; End User Help - Whale INSTANT MATCH SDS263T Installation Manuallines

User Warnings

umbing of the Waste Pipe
• This appliance may be used by children from 8 years and above, by persons with reduced physical, sensory
or mental capabilities and by persons who lack experience of the system, if they have been given instructions
concerning the use of the application in a safe way and they understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not be carried out by children without supervision.
• If any components or cords are damaged, it must be replaced by a qualified person to avoid a hazard.

End User Help

umbing of the Waste Pipe
1. My pump is turning on but not taking the water away
Please contact a plumber to check for blockages, air leaks, and also the condition of the internal rubber
components. For video assistance on how to inspect and change the rubber components, please visit
www.whalepumps.com/psd. For further assistance or to request a new tricuspid valve please contact our
Technical Helpline on 0345 9090 912.
2. My pump is not working
Please turn on your shower and listen to or feel for vibration of the pump as it starts. If you hear or feel your
pump turn on please contact a plumber to check for blockages or air leaks in the pipework, and the condition of
the internal rubber components. For video assistance on how to check the pipework for issues and for a video
instructing you how to inspect and change the pump components, please visit www.whalepumps.com/psd.
If your pump doesn't turn on. First check the power is on at the fused spur. If on, please contact an electrician
to inspect the power to the pump, or contact our Technical Helpline on 0345 9090 912 for further assistance.
3. My Pump is running slow/labouring/cutting out
Contact a plumber to check for blockages. If there are no blockages then contact our Technical Helpline
on 0345 9090 912 for further assistance.
4. My pump is constantly running
Please contact our Technical Helpline on 0345 9090 912 for further assistance before contacting an electrician
to carry out tests on the equipment.
5. My pump isn't turning on
If your pump doesn't turn on check that the power is turned on at the fused spur. If on, please contact an
electrician to inspect the power to the pump. For further assistance please contact our Technical Helpline
on 0345 9090 912
6. How do I register my warranty?
Please complete and return the warranty registration form supplied with your pump,
or complete the online form at:
0345 9090 912
drainagesupport@whalepumps.com
www.whalepumps.com/psd
@Whalecare
2
WARNING
www.whalepumps.com/psd
Whale, 2 Enterprise Road,
Bangor, Co. Down,
BT19 7TA, N.Ireland