Appendix 3: Basic Troubleshooting Checklists for Video Wall
Dear Customer,
In order to avoid unnecessary delays and a volley of questions back and forth may we ask, kindly
fill in the form below. The more comprehensive information we have the faster our response
will be.
Part I: customer feedback form (customer information and
description of problem)
Onsite contact person:
Phone number:
E-mail address:
Address of unit:
Model name:
Serial number:
Scalar FW version:
LAN FW version:
Quantity on site:
Quantity affected:
Usage time:
Problem frequency:
Problem type:
Short problem description
Connections:
88
Appendix 3: Basic Troubleshooting Checklists for
______ unit(s).
H ______ units
______ unit(s).
_______ months/days/hours
Constantly
Picture
Power
HDMI
D-Sub (VGA)
V ______ units
Intermittently
Uniformity
External
(color, etc.)
device(s)
DVI
Display Port
After a while
Other
Others