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WARRANTY BOOKLET
This Agreement applies to any order, purchase, receipt, delivery or use of any products and services (collectively,
"Purchase") from Gateway, Inc. or any of its subsidiaries or affiliates ("Gateway") or a Gateway authorized reseller
("Reseller"), unless you enter into a separate written agreement with Gateway.
YOUR PURCHASE UNLESS YOU NOTIFY GATEWAY IN WRITING THAT YOU DO NOT AGREE TO THIS
AGREEMENT WITHIN 15 DAYS AFTER YOU RECEIVE THIS AGREEMENT AND YOU RETURN YOUR
PRODUCT OR CANCEL SERVICES UNDER GATEWAY REFUND POLICY. THIS AGREEMENT CONTAINS A
DISPUTE RESOLUTION CLAUSE. PLEASE SEE SECTION 8 BELOW.
1. Payment Terms. Advertised prices are in U.S. dollars and exclude shipping, handling and taxes unless otherwise
noted. You are responsible for paying all taxes associated with your order. Gateway may change prices without
notice to you before Gateway enters your order and may modify and substitute products and components without
notice to you prior to shipping. Payment is due at the time stated in your invoice or when product is shipped unless
Gateway has extended credit to you. Amounts not paid when due bear interest at the rate of 1.5% per month (18%
per annum) or the highest rate allowed under applicable law, whichever is lower. If you financed your purchase, the
loan or lease transaction is between you and your lender, independent of your purchase from Gateway, except that
Gateway may, at the request of your lender, withhold technical and warranty support and other services from you.
2. Shipping and Title. Gateway will arrange to ship products to you. Title to products passes to you when Gateway
delivers them to the shipper and risk of loss passes to you when the shipper delivers products to the address you
designate. Title to software remains with the licensor of the software. Your use of software is subject to license
agreements applicable to the software. You must notify Gateway of damaged or missing items from your order within
30 days after you receive your product.
3. Return Policy. You may return new products and cancel unused services within 15 days after you receive your
product or are invoiced for services, except that E Series systems, server products and big screen (42" or larger)
display products may be returned within 30 days after you receive your product. To return products and cancel
services you must follow Gateway return procedures, including obtaining a return merchandise authorization (RMA)
kit and returning products within 7 days after you receive an RMA kit. Gateway will refund the original purchase price
of products, unperformed services and related sales taxes. SHIPPING & HANDLING, DELIVERY AND SIMILAR
FEES (INCLUDING RELATED SALES TAXES) ARE NOT REFUNDABLE. YOU ARE RESPONSIBLE FOR
PRODUCTS UNTIL GATEWAY RECEIVES THEM. YOU WILL BE CHARGED SHIPPING AND HANDLING OR
RESTOCKING FEES TO RETURN PRODUCTS. Returned products must be in the same condition as you received
them. You must return all pre-loaded software with the product to obtain a refund for the product, and you may only
return pre-loaded software if you choose to return the product. You may return other software only if the package
has not been opened. THIS RETURN POLICY IS NOT A WARRANTY. NOTE: Gateway will not accept for return
any products you purchased from a Reseller. Additional restrictions may apply on certain products including a
reduced refund peroid for used products. Please visit our web site for more information.
4. Technical Support. Gateway will provide technical support for products at no additional charge for 30 days from the
date of shipment or invoice or, if longer, the period stated in your service package. For Gateway ® branded personal
computers and servers, the scope of technical support consists of helping you reinstall the operating system and
factory-installed software and restore it to the original factory configuration In addition, during your support period
Gateway will assist you with (i) installation of any network operating system ("NOS") purchased by you from
Gateway; (ii) configuration of the NOS software so that it works with the networked Gateway computers you
purchased; (iii) setup of the NOS software so that it is fully integrated with other products you purchased from
Gateway; and (iv) troubleshooting issues associated with the NOS software and assistance with NOS error
messages. Technical support for issues beyond the scope of this basic technical support may be available under
other service packages. Gateway provides technical support via on-line, telephone and other methods. Gateway
may change the means through which it provides technical support at any time. Gateway does not guarantee that
software will be free from errors, either in isolation or in combination with hardware.
STANDARD TERMS OF SALE AND LIMITED
WARRANTY AGREEMENT
www.gateway.com
THIS AGREEMENT APPLIES TO
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