Technical Support Resources - Gateway Solo 2150 User Manual

Technical support resources

Gateway offers a wide range of customer service, technical support, and
information services. If you have questions or problems, contact the Gateway
service that is most appropriate for your needs:
Resource Service description
Automated Use an automated menu system and your telephone keypad to
troubleshooting find answers to a common problems.
system (ATS)
FaxBack Order a catalog of documents on common problems, then order
support documents by document numbers. The documents will be faxed
to you.
Gateway's Get tutorial assistance for software issues billed by the issue or
fee-based by the minute.
software
tutorial service
World Wide Access a variety of online information about Gateway, its
Web products, and its software and hardware manufacturers.
Online Get answers to questions using e-mail. Make sure you include
technical a detailed description of your problem including any error
support messages and steps you have taken to solve the problem.
Include your e-mail address, name, customer ID or order
number, and system information.
Gateway Client Talk to a Gateway Client Care representative about a non-tutorial
Care support question. Make sure you are at your computer where
you can try troubleshooting ideas with the technician. Be
prepared to explain the problem including any error messages
you have received or steps that you have taken to solve the
problem. Have your e-mail address, name, customer ID or order
number, serial number, and system information available.
Gateway.net Get support for your ISP account.
AOL
CompuServe
Sales, Get information about available systems, pricing orders, billing
accounting, statements, warranty service, or other non-technical issues.
and warranty
How to reach
800-846-2118
800-846-4526
800-229-1103 (by issue)
900-555-4695 (by minute)
www.gateway.com/support
support@gateway.com
Desktop:
800-846-2301 (US)
Portable:
800-846-2302 (US)
800-846-3609 (Canada)
877-247-2051
800-827-6364
800-848-8990
800-846-2000
Technical support resources
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