Before Calling For Technical Support - Gateway Solo 2150 User Manual

Before calling for technical support

If you have a technical problem with your computer, follow these
recommendations before contacting Gateway technical support:
Make sure that your computer is connected properly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure
that it is switched on.
If a peripheral such as a keyboard or mouse does not appear to work, make
sure that all cables are plugged in securely.
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you
did not purchase the hardware or software from Gateway, refer to the
manufacturer's documentation and technical support resources.
If you have "how to" questions about using a program, consult:
Online Help
Printed documentation
The Microsoft Windows manual
The software publisher's Web site
Consult the troubleshooting chapter of this guide or the appropriate chapter
of the Maintaining and Troubleshooting guide.
Warning
66
Getting Help
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
Power cords or plugs are damaged
Liquid has been spilled into your computer
Your computer was dropped
The cabinet was damaged
Instead, unplug your computer and contact a qualified
computer technician.